InterGlobe Aviation Customer Service Associate (Csa) Interview Questions and Answers

Great need to work on the way to understand the situation of the pattern

Q1. Just normal question about Tell me about your self
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Q2. Tell me about yourself
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Q3. Most common query asked by the passager
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Q4. Thoughts on india market
Ans. 
India market is diverse and rapidly growing, offering great opportunities for customer service executives.
• India has a large and diverse customer base with varying needs and preferences.

• Rapidly growing economy leading to increased demand for customer service across industries.

• Cultural nuances and regional differences require tailored customer service strategies.

• Emerging technologies and digitalization are transforming c...read more
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Feminist movement describe it's impact

Q1. Why do u think u are fit for this role
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Q1. Tell about a challenging situation which you faced and how you countered it ?
Ans. Ina positive manner abt a call which i answered in my previous organisation
Answered Anonymously
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Q2. Tell me about yourself?
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Q3. Past experiences in organisation why do you want to leave that and work in airlines with no prior experience in it?
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Q1. What was your last salary
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Q2. Where do you stay in Delhi ncr?
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Q1. What do you know about Call Ba?
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Q2. What is good customer service
Ans. 
Good customer service is providing prompt, efficient and friendly assistance to customers.
• Promptly addressing customer concerns and inquiries

• Efficiently resolving issues and providing solutions

• Being friendly and empathetic towards customers

• Going above and beyond to exceed customer expectations

• Providing clear and concise communication

• Being knowledgeable about products and services

• Showing appreciation for customer loyalt...read more
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Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
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Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
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Prime minister and Chief Minister

Q1. Tell Me about yourself
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Q2. Can You speak hindi
Ans. 
Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.
• Fluent in Hindi language

• Able to communicate effectively in both English and Hindi

• Can assist Hindi-speaking customers with their queries and concerns
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Q3. Tell me Something about AISATS
Ans. 
AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.
• AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.

• The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.

• AISATS is known for its efficient and reliable services in the aviation industry.

• The com...read more
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Q4. Your Skills and Experiences
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