IncNut Digital Customer Service Associate Interview Questions and Answers for Experienced

Q1. Self introduction
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Q2. About my college life
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Q1. Self introduction in english
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Q2. Tell about Ai technology in simple words
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AI technology is the simulation of human intelligence processes by machines, especially computer systems.
• AI technology involves machines performing tasks that typically require human intelligence, such as learning, problem-solving, and decision-making.

• Examples of AI technology include virtual assistants like Siri and Alexa, self-driving cars, and recommendation systems like those used by Netflix and Amazon.

• AI technolog...read more
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Written test for writing skills

Q1. Previous job details
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This was basic test nothing much . easy question s

2 dsa questions based on string manipulations

Q1. About golang and its used
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Q2. About php and its used
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Q1. Asking my past experience and work environment
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Q2. About yourself and work experience
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Q1. Asking how to sell a product, disscus my last job
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Q2. My family and education background
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Q1. What is your passion
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Q1. What does customer service means to you?
Ans. Customer service agar achha ho to ek loyalty bhi bada Brand bn jata hai kisi bhi company me must point hota hai customer service Kyuki waha pr sare questions ka answer mil jata hai customer kitna bhi gussa ho usse santi se hi baat karni chahiye Kyuki customer is always right
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Q2. Can you work night shift/day/ evening
Ans. So mujhe aisa lagta hai ki customer service ka koi limited time nhi hona chahiye customer jb bhi call kre to responsibility ke sath call receive karna chahiye kyuki customer kb kis liye kis problems ke liye apko call kre aur agar call receive nhi huwa problem solved nhi hu office communication nhi kiya gya to company ka reputation khrab hoga aur customer bounding dhire dhire khatm hone lgega so sabse pehle customer ser
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Q3. Customer feedback company
Ans. Customer feedback bahut jaruri hota hai apke company ke growth ke liye positive feedback apke liye new customers require karne me madad karta hai es liye customer ke sath loyal rahna chahiye apne customer ko central passion pr leke aana chahiye Kyuki customer hi company ko aage bdhate hai
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Q4. NPS is loyalty score (customer feedback)
Ans. (NPS) NET PROMOTER SCORE/ kuchh customer (detractor) kuchh customer (Neutral) kuchh customer ( Promoter) jo customer (1) 1se6 tk nu dete hai o detractor hote hai o apke company se apke products se khush nhi hai other customers ko badhka rhe hai (2) jo customer 7/8 nu de rhe hai o thik thak hai na burayi krenge na tarif krenge (3) jo customer 9/10 nu diye hai o apke promoter hai o apke company ke bare me achhi baat hi ...read more
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Q5. Grievances management
Ans. Agar apka koi bahut purana ho ya new customers ho aur naraj ho gye products ko leke damaged kuchh products mila ho ya apke company ke koi employees miss behave ke wajah se to sabse pehle uski bato ko suniye samjhiye gussa nhi hona hai chahe kuchh bhi customer bole apko unke gusse ko sant karna hai kyuki customer is always right
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Q6. First call resolution
Ans. Pehle calls me hi customer ka problem Solve karna kyuki ap jitna let krenge customer tease hoga aur agar first call me problems Solve kr dete hai to satisfied customer hoga loyalty score badhega aur sath hi sath Sale badhega
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Q7. Turnaround point (customer problem)
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The turnaround point is the moment when a customer's problem is resolved or their issue is addressed.
• The turnaround point is crucial in customer service as it signifies the successful resolution of a customer's problem.

• It is important to identify the turnaround point and ensure that the customer is satisfied with the solution provided.

• Examples of turnaround points include when a technical issue is fixed, a refund is pr...read more
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