IIDE - The Digital School Customer experience Manager Interview Questions and Answers

Q1. How many years experience
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Basic maths, logical reasoning

Q1. Why did you choose Simplilearn?
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Q2. What are the data analysis tools you have worked on?
Ans. 
I have worked on various data analysis tools including Excel, Tableau, and Google Analytics.
• Proficient in Excel for data manipulation and analysis

• Experience with Tableau for data visualization and reporting

• Familiarity with Google Analytics for web analytics and reporting

• Knowledge of SQL for querying and analyzing data

• Experience with Python and R for statistical analysis and modeling
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Q3. Are you ok to work on US shift?
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Q1. Do you know about our business, I mean what we actually do at Simplilearn?
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Q2. What is the difficulties you have faced in your customer success role?
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Q3. What was your portfolio in customer success role?
Ans. 
I managed a portfolio of 50+ clients in my previous customer success role.
• Managed a diverse portfolio of clients from various industries

• Developed and executed customer success plans to ensure client satisfaction and retention

• Collaborated with cross-functional teams to address client needs and concerns

• Achieved a 95% client retention rate

• Provided regular reporting and analysis to senior management
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Q1. About your background, understanding about the role, expectations setting
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Q1. Detailed discussion on customer success profile and role and responsibilities
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Q1. How many years of work experience in ed tech
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Q1. How to manage the team of counsellors & revenue
Ans. 
To manage the team of counsellors & revenue, I would focus on communication, training, and goal-setting.
• Regular team meetings to discuss progress and address any concerns

• Provide ongoing training and development opportunities to improve skills and knowledge

• Set clear revenue targets and incentivize the team to achieve them

• Encourage collaboration and teamwork among counsellors

• Monitor performance and provide feedback to he...read more
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Q1. Tell me about u r self
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I am a highly motivated and results-driven professional with a strong background in business development and sales.
• I have over 5 years of experience in identifying new business opportunities and building relationships with key stakeholders.

• I excel at creating and implementing strategic plans to drive revenue growth and exceed sales targets.

• I am skilled in market research, competitor analysis, and negotiating contracts
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Q1. Tell me about ur self
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Q2. How many years experience
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Basic knowledge computer science

Q1. Very good experience
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Q2. What is your name
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Q3. Which subject is favourite
Ans. 
My favorite subject is business strategy.
• I have always been fascinated by the intricacies of developing effective business strategies.

• I enjoy studying different business models and analyzing market trends.

• Business strategy allows me to think critically and creatively to solve complex problems.

• I have successfully implemented strategic initiatives in my previous roles, resulting in significant growth and success for the ...read more
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Q4. What is love and feelings
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Love is a heart feelings that emotion others like etc
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Q5. Where are you from
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