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I applied via LinkedIn and was interviewed in Apr 2023. There were 3 interview rounds.
Proficiency in Excel is crucial for managing escalations effectively.
Utilize Excel functions such as VLOOKUP, IF, and PivotTables to analyze data and identify trends related to escalations
Create automated reports and dashboards in Excel to track escalation metrics and KPIs
Use conditional formatting in Excel to highlight critical issues and prioritize escalations
Regularly update and maintain Excel spreadsheets to ensure...
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