IDFC FIRST Bank Shift Incharge Interview Questions and Answers

Some Questions related HOME LOAN

Q1. Tell me about yourself.
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Q1. How to handle customer queries?
Ans. 
To handle customer queries, it is important to actively listen, empathize, provide accurate information, and offer solutions.
• Actively listen to the customer's query and let them fully explain their issue.

• Empathize with the customer and acknowledge their concerns.

• Provide accurate and relevant information to address their query.

• Offer appropriate solutions or alternatives to resolve their issue.

• Ensure clear communication
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Q2. In banking there is lot of products, which you have to sell, how?
Ans. 
To sell banking products, I would focus on understanding the customer's needs and offering personalized solutions.
• Listen to the customer's needs and tailor the product offering accordingly

• Provide clear and concise information about the product and its benefits

• Offer additional services or products that complement the customer's needs

• Build trust and rapport with the customer to establish a long-term relationship

• Stay up-t...read more
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Q3. They asked about bike. They told you bike is mandatory.
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