IDBI Intech Limited Customer Care Executive Interview Questions and Answers

Q1. Take me through your resume
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Q2. Situation that has been in your work where you had to reduce expenses in a kpi and how u overcome it
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Q1. How will you forecast expenses for the company
Ans. 
I will forecast expenses by analyzing historical data, market trends, and budget projections.
• Analyze historical data to identify patterns and trends in expenses

• Consider market trends and economic indicators that may impact expenses

• Collaborate with department heads to gather budget projections and forecasts

• Use financial modeling techniques to predict future expenses based on various scenarios

• Regularly review and adjust
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Q2. Take me thru major financial statements and their interconnecting areas
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Major financial statements include income statement, balance sheet, and cash flow statement, which are interconnected through net income and retained earnings.
• Income statement shows revenues and expenses, resulting in net income.

• Balance sheet displays assets, liabilities, and equity, with net income affecting retained earnings.

• Cash flow statement details cash inflows and outflows, reconciling with changes in cash on th...read more
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Q1. Why do you want to switch?
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Q2. What made u choose to apply for the company
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I applied to the company because of its strong reputation in the industry and its commitment to innovation and employee development.
• Reputation of the company in the industry

• Commitment to innovation

• Opportunities for employee development
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Q1. Java 8 spring boot question
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Q2. Problem solving in java 8
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Q1. Based on the project you worked on
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Q2. Problem solving in java and ds
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Question related to dilr, aptitude were asked.

Easy level questions were asked

Q1. Remove duplicates from the list
Ans. 
Remove duplicates from an array of strings
• Create a new set to store unique values

• Iterate through the array and add each element to the set

• Convert the set back to an array to remove duplicates
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Q2. Inheritance related theoretical
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Q1. Explain OOPs concepts.
Ans. 
OOPs concepts are fundamental principles of object-oriented programming that help in designing and implementing software solutions.
• Encapsulation: Bundling data and methods together in a class.

• Inheritance: Creating new classes by inheriting properties and behaviors from existing classes.

• Polymorphism: Ability of an object to take on many forms.

• Abstraction: Hiding complex implementation details and providing a simplified ...read more
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Q2. Write a program to count occurance the letter in a string.
Ans. 
This program counts the occurrence of each letter in a given string.
• Use a HashMap to store the count of each letter.

• Iterate through the characters of the string and update the count in the HashMap.

• Finally, print the count of each letter.
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Q3. Write a SQL query to find third highest salary from employee table.
Ans. 
SQL query to find third highest salary from employee table.
• Use the ORDER BY clause to sort the salaries in descending order

• Use the LIMIT clause to limit the result to the third row

• Use a subquery to exclude the highest and second highest salaries
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Q4. Difference between Array and arraylist.
Ans. 
Array is a fixed-size data structure while ArrayList is a dynamic-size data structure in Java.
• Array has a fixed length, while ArrayList can grow dynamically.

• Array can store both primitive types and objects, while ArrayList can only store objects.

• Array uses square brackets [] for declaration, while ArrayList uses angle brackets <>.

• Array provides direct access to elements using index, while ArrayList provides metho...read more
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Q5. Explain working of Arraylist.
Ans. 
ArrayList is a dynamic array that can grow or shrink in size. It stores objects and provides methods for adding, removing, and accessing elements.
• ArrayList is part of the Java Collections Framework.

• It is implemented as a resizable array.

• Elements can be added using the add() method.

• Elements can be accessed using the get() method.

• Elements can be removed using the remove() method.

• The size() method returns the number of el...read more
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Q6. What is the default size of an arraylist.
Ans. 
The default size of an ArrayList is 10.
• The default initial capacity of an ArrayList is 10.

• If the number of elements exceeds the initial capacity, the ArrayList automatically increases its size.

• The capacity of an ArrayList can be increased manually using the ensureCapacity() method.
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Q7. Some questions from my resume about my previous experience.
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Q8. The interviewer was stupid and in my opinion they are just wasting your precious time. After the interview they don't provide any updates about the interview.
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Q1. Java 8, stream api, spring boot
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Q1. Java 8 ,stream api , Microservice, spring boot ,
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Q1. Stream api program,duplicate character find in given string how many way you can solve this problem, puzzles 25 horses
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Q1. How to improve performance issue your application,How to find proformance problem in system, How to join us
Ans. 
To improve performance in an application, identify performance problems and join our team.
• Analyze application code and identify bottlenecks

• Use profiling tools to measure performance

• Optimize database queries and improve indexing

• Implement caching mechanisms

• Upgrade hardware or infrastructure if necessary

• Join our team to collaborate on performance improvements
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