ICICI Bank
100+ Board Infinity Interview Questions and Answers
Q1. How will you communicate with customers ?
I will communicate with customers through various channels and tailor my approach to their preferences.
I will ask customers their preferred method of communication
I will use email, phone, and in-person meetings as appropriate
I will be responsive and timely in my communication
I will listen actively and address any concerns or questions
I will provide regular updates on account activity and performance
For example, if a customer prefers email, I will send them regular updates and...read more
Q2. What are the assets and liabilities for a bank?
Assets are what the bank owns, liabilities are what the bank owes.
Assets include cash, loans, investments, and property
Liabilities include deposits, loans from other banks, and bonds
The difference between assets and liabilities is the bank's equity
Banks must maintain a balance between assets and liabilities to ensure solvency
Q3. What do you know about banking?
Banking involves financial transactions, managing accounts, loans, and investments.
Banking is the business of accepting deposits and lending money
Banks offer various types of accounts such as savings, checking, and money market accounts
Banks provide loans for personal, business, and real estate purposes
Banks also offer investment services such as stocks, bonds, and mutual funds
Banking is regulated by government agencies such as the Federal Reserve and FDIC
Q4. What was the impact of pandemic on Banking sector?
The pandemic had a significant impact on the banking sector.
Banks had to adapt to remote work and digital banking
Loan defaults increased due to economic uncertainty
Interest rates decreased, affecting bank profits
Government stimulus packages provided relief for some customers
Increased demand for online banking services
Q5. What are financial product of the bank?
Financial products offered by the bank include savings accounts, loans, credit cards, and investment options.
Savings accounts
Loans
Credit cards
Investment options
Mortgages
Insurance products
Retirement accounts
Wealth management services
Q6. What do you understand by the term "Relationship Manager"?
A Relationship Manager is responsible for maintaining and enhancing relationships with clients to ensure customer satisfaction and loyalty.
Building and maintaining relationships with clients
Understanding client needs and providing solutions
Ensuring customer satisfaction and loyalty
Acting as a point of contact for clients
Cross-selling products and services to clients
Q7. What do you know about icici bank's product & services
ICICI Bank offers a wide range of products and services including savings accounts, loans, credit cards, insurance, investments, and wealth management solutions.
ICICI Bank offers various types of savings accounts tailored to different customer needs.
They provide a range of loan products such as home loans, personal loans, and car loans.
ICICI Bank issues credit cards with different features and benefits.
The bank offers insurance products including life insurance, health insura...read more
Q8. What do you know about sales?
Sales involves the process of convincing potential customers to purchase a product or service.
Sales involves identifying potential customers and their needs
It requires effective communication and persuasion skills
Salespeople must be knowledgeable about the product or service they are selling
Closing the sale is the ultimate goal
Examples include selling cars, insurance, or software
Q9. Sell me this pen
This pen is a must-have for anyone who values quality and style.
This pen is made with high-quality materials that ensure a smooth writing experience.
It has a sleek and stylish design that will make you stand out in any setting.
The pen is also refillable, making it a sustainable and cost-effective choice.
It's perfect for professionals, students, and anyone who wants to make a statement with their writing.
With this pen, you'll never have to settle for a cheap and unreliable wri...read more
Q10. What is bankar
Bankar is not a commonly known term. It may refer to a misspelling of banker or a specific term used in a certain context.
Bankar may be a misspelling of banker, which refers to a person who works in a bank and deals with financial transactions.
Alternatively, bankar may be a term used in a specific context, such as a regional dialect or a specialized field.
Without more information about the context in which the term is being used, it is difficult to provide a more specific ans...read more
Q11. How to convience a customer to buy anything ?
Build trust, understand needs, provide solutions, offer incentives, follow up.
Listen actively to understand customer needs and preferences.
Build trust by being knowledgeable, honest, and transparent.
Provide tailored solutions that address the customer's specific needs.
Offer incentives such as discounts, promotions, or added value.
Follow up with the customer to ensure satisfaction and address any concerns.
Q12. Cross selling ability
Cross selling ability is the ability to sell additional products or services to existing customers.
Understand the customer's needs and preferences
Identify opportunities for cross-selling
Offer relevant and valuable products or services
Build trust and rapport with the customer
Track and measure success of cross-selling efforts
Q13. What do you know about corporate banking
Corporate banking involves providing financial services to large corporations and institutions.
Corporate banking focuses on providing services such as lending, treasury management, and risk management to large companies.
Relationship managers in corporate banking work closely with corporate clients to understand their financial needs and provide tailored solutions.
Corporate banking also involves managing relationships with key decision-makers within client organizations to ens...read more
Q14. What is Insurance?
Insurance is a contract between an individual and an insurance company to protect against financial loss.
Insurance provides financial protection against unexpected events
The insured pays a premium to the insurance company
The insurance company pays out claims if the insured experiences a covered loss
Types of insurance include health, auto, home, and life insurance
Q15. ICICI full form
ICICI stands for Industrial Credit and Investment Corporation of India.
ICICI is a leading Indian multinational banking and financial services company.
It was founded in 1955 and is headquartered in Mumbai, India.
ICICI Bank is the second-largest bank in India in terms of assets and market capitalization.
The bank offers a wide range of banking products and services to individuals, businesses, and corporates.
ICICI Bank has a strong presence both in India and internationally, with...read more
Q16. expalin all financial statements
Financial statements are documents that provide an overview of a company's financial performance and position.
Financial statements include the income statement, balance sheet, and cash flow statement.
The income statement shows a company's revenues and expenses over a specific period of time.
The balance sheet provides a snapshot of a company's assets, liabilities, and equity at a specific point in time.
The cash flow statement shows how cash is generated and used by a company d...read more
Q17. Sell me any product ?
I would like to sell you the latest smartphone with advanced features and sleek design.
Highlight the key features of the product such as camera quality, battery life, and processing speed.
Explain how the product can improve your daily life by making tasks easier and more efficient.
Offer a special promotion or discount to entice the customer to make a purchase.
Q18. Principaland claim difference
Principal is the original amount of money invested, while claim is the amount of money requested in an insurance policy.
Principal is the initial amount of money invested or loaned, while claim is the amount of money requested from an insurance company.
Principal is typically used in financial investments, while claim is used in insurance policies.
Principal remains constant, while claim can vary depending on the circumstances.
Example: A person invests $10,000 as principal in a ...read more
Q19. What is cross-sell in banking term
Cross-selling is the practice of offering customers additional products or services that complement their existing purchases.
It involves identifying customer needs and suggesting relevant products or services
Examples include offering a credit card to a savings account holder or a home insurance policy to a mortgage customer
Cross-selling can increase revenue and customer loyalty when done effectively
Q20. Compare between iphone and OnePlus and convince to buy OnePlus against iphone
OnePlus offers better value for money compared to iPhone.
OnePlus devices have similar or better specs than iPhones at a lower price point.
OnePlus devices have a longer battery life compared to iPhones.
OnePlus devices have a faster charging time compared to iPhones.
OnePlus devices have a larger screen-to-body ratio compared to iPhones.
OnePlus devices have a higher refresh rate display compared to iPhones.
OnePlus devices have a more customizable operating system compared to iPh...read more
Q21. What is Ideal debt equity ratio? What is Credit Appraisal?
Ideal debt equity ratio varies by industry and company, but generally ranges from 0.5 to 2.
Debt equity ratio is a measure of a company's financial leverage.
It compares a company's total debt to its total equity.
A higher debt equity ratio indicates higher financial risk.
Ideal debt equity ratio varies by industry and company, but generally ranges from 0.5 to 2.
For example, a technology company may have a higher debt equity ratio than a utility company.
Credit appraisal is the pr...read more
Q22. What are the key takeaways of recent budget?
The recent budget focuses on healthcare, infrastructure, and digitalization.
Increased allocation for healthcare sector
Focus on building new highways and railways
Investment in digital infrastructure
Reduction in customs duty on certain products
Introduction of new tax regime for small businesses
Q23. What are components of balance sheet
Components of balance sheet include assets, liabilities, and equity.
Assets: resources owned by the company such as cash, inventory, and property
Liabilities: debts owed by the company such as loans and accounts payable
Equity: the residual interest in the assets of the company after liabilities are deducted
Examples: cash, accounts receivable, inventory, accounts payable, long-term debt, common stock, retained earnings
Q24. What are the products of bank
Banks offer a range of products including savings accounts, loans, credit cards, insurance, and investment options.
Savings accounts
Loans (personal, home, car, etc.)
Credit cards
Insurance (life, health, home, etc.)
Investment options (mutual funds, stocks, bonds, etc.)
Q25. Do you know how to sell products
Yes, I have experience in selling products and have a proven track record of meeting sales targets.
I have previous experience working in sales roles where I successfully sold products to customers.
I am familiar with various sales techniques such as upselling, cross-selling, and consultative selling.
I have consistently met or exceeded sales targets in my previous roles.
I am skilled in building relationships with customers to understand their needs and provide solutions.
I am co...read more
Q26. How to finance Working Capital.
Working capital can be financed through various methods.
Short-term loans from banks or financial institutions
Trade credit from suppliers
Factoring or invoice discounting
Inventory financing
Receivables financing
Crowdfunding or peer-to-peer lending
Sale of assets
Equity financing
Leasing or renting of equipment
Negotiating extended payment terms with customers
Q27. What do you know about icici bank
ICICI Bank is a leading private sector bank in India.
ICICI Bank was founded in 1994 and is headquartered in Mumbai, India.
It offers a wide range of banking and financial services to its customers, including personal banking, corporate banking, and investment banking.
ICICI Bank has a strong presence in India with over 5,000 branches and 15,000 ATMs across the country.
It also has a presence in 17 other countries, including the United States, United Kingdom, Canada, and Singapor...read more
Q28. Tell me about your, current CRR and SLR, repo rate and reverse repo rate
CRR stands for Cash Reserve Ratio, SLR stands for Statutory Liquidity Ratio, repo rate is the rate at which the central bank lends money to commercial banks, and reverse repo rate is the rate at which the central bank borrows money from commercial banks.
CRR is currently at 4%
SLR is currently at 18.25%
Repo rate is currently at 4%
Reverse repo rate is currently at 3.35%
Q29. Share price of ICICI bank
As of [date], the share price of ICICI bank is [price].
ICICI bank is listed on both the Bombay Stock Exchange and the National Stock Exchange of India.
The share price can fluctuate based on various factors such as market conditions, company performance, and economic indicators.
As of [date], the share price of ICICI bank was [price].
Q30. What is DSCR and what does it signify?
DSCR stands for Debt Service Coverage Ratio. It signifies a company's ability to pay its debts.
DSCR is a financial ratio that measures a company's ability to pay its debts based on its cash flow.
It is calculated by dividing the company's net operating income by its total debt service.
A DSCR of 1 or higher indicates that the company is generating enough cash flow to cover its debt obligations.
A DSCR below 1 indicates that the company may have difficulty meeting its debt obliga...read more
Q31. Show Me How to sell the flag
Selling the flag involves highlighting its symbolic value, quality materials, and patriotic significance.
Emphasize the flag's symbolism as a representation of national pride and unity
Highlight the quality materials used in the flag's construction, such as durable fabric and vibrant colors
Connect emotionally with customers by sharing stories or facts about the flag's history or significance
Offer special promotions or discounts for purchasing multiple flags or flag-related prod...read more
Q32. What is Working Capital.
Working capital is the difference between current assets and current liabilities.
Working capital is the amount of money a company has available to fund its day-to-day operations.
It is calculated by subtracting current liabilities from current assets.
Positive working capital means a company has enough funds to cover its short-term obligations.
Negative working capital means a company may struggle to pay its bills on time.
Examples of current assets include cash, inventory, and a...read more
Q33. What is difference between C and C++
C is a procedural programming language while C++ is an extension of C with added features of object-oriented programming.
C is a procedural language, while C++ supports both procedural and object-oriented programming.
C does not have built-in support for classes and objects, while C++ does.
C++ has additional features like inheritance, polymorphism, and templates that are not present in C.
C++ allows function overloading and operator overloading, which are not supported in C.
C++ ...read more
Q34. Various methods of calculating WC.
Working capital can be calculated using various methods.
The Current Ratio method compares current assets to current liabilities.
The Quick Ratio method excludes inventory from current assets.
The Operating Cycle method considers the time it takes to convert inventory into cash.
The Cash Conversion Cycle method combines the operating cycle with the time it takes to collect receivables.
The Gross Working Capital method calculates the total current assets.
The Net Working Capital met...read more
Q35. Tell me about Different liquidity ratios
Liquidity ratios measure a company's ability to meet short-term obligations.
Current ratio: current assets divided by current liabilities
Quick ratio: (current assets - inventory) divided by current liabilities
Cash ratio: cash and cash equivalents divided by current liabilities
Operating cash flow ratio: operating cash flow divided by current liabilities
Net working capital ratio: current assets minus current liabilities
Accounts receivable turnover ratio: net credit sales divided...read more
Q36. Preferable location?
I am open to any location that offers growth opportunities and a challenging work environment.
I am willing to relocate if required
I am looking for a location that offers a good work-life balance
I prefer a location that has a diverse and inclusive work culture
I am open to both urban and rural locations
I am looking for a location that has good transportation facilities
Q37. What is the role of credit manager
Credit managers are responsible for overseeing the credit granting process, managing credit risk, and ensuring customers pay on time.
Evaluate credit applications and determine credit limits
Monitor customer accounts and ensure timely payments
Manage relationships with credit reporting agencies and collection agencies
Develop and implement credit policies and procedures
Analyze financial data to assess creditworthiness
Negotiate payment terms with customers
Q38. How to sell a pen
Highlight the unique features of the pen and demonstrate its value to the customer.
Start by showcasing the pen's sleek design and comfortable grip.
Highlight the pen's smooth writing experience and long-lasting ink.
Emphasize any special features like a built-in stylus or personalized engraving options.
Create a sense of urgency by mentioning limited stock or a special promotion.
Offer a trial period or money-back guarantee to build trust with the customer.
Q39. PI With ZH and Panel of RH
The question is about Performance Improvement with Zero Harm and a Panel of Risk Management.
Discuss strategies for improving performance while maintaining zero harm to individuals and the organization.
Explain how you would involve a panel of risk management in identifying and mitigating potential risks.
Provide examples of successful performance improvement initiatives that prioritized safety and risk management.
Highlight the importance of collaboration between different depar...read more
Q40. How to deal with clients and how to convence them.
To deal with clients and convince them, it is important to build rapport, understand their needs, provide solutions, and showcase value.
Build rapport by actively listening and showing genuine interest in their concerns.
Understand their needs by asking open-ended questions and conducting thorough research.
Provide solutions that align with their goals and address their pain points.
Showcase value by highlighting the unique features and benefits of your product or service.
Use per...read more
Q41. How to calculate working capital cycle
Working capital cycle is calculated by adding the number of days it takes to sell inventory, the number of days it takes to collect receivables, and subtracting the number of days it takes to pay suppliers.
Calculate average inventory turnover ratio by dividing cost of goods sold by average inventory.
Calculate average collection period by dividing accounts receivable by average daily credit sales.
Calculate average payment period by dividing accounts payable by average daily cr...read more
Q42. What is sarfaesi
SARFAESI stands for Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act.
SARFAESI Act allows banks and financial institutions to auction residential or commercial properties when borrowers default on loan payments.
It provides a faster mechanism for recovery of non-performing assets without court intervention.
The Act empowers banks to take possession of the secured assets and sell them without the intervention of the court.
SARFAESI Act...read more
Q43. What do you know about Bank
A bank is a financial institution that accepts deposits from the public and creates credit.
Banks offer various financial services such as loans, credit cards, and savings accounts.
They play a crucial role in the economy by providing funds for businesses and individuals.
Banks are regulated by government agencies to ensure stability and prevent fraud.
Examples of banks include JPMorgan Chase, Bank of America, and Wells Fargo.
Q44. How will you do sales?
I will do sales by understanding the customer's needs and offering them suitable products and services.
Listen actively to the customer's requirements
Provide relevant information about the products and services
Highlight the benefits of the products and services
Handle objections and provide solutions
Close the sale by asking for the customer's commitment
Follow up with the customer to ensure satisfaction and build long-term relationships
Q45. How you managed to fill form for your banking examination
I managed to fill the form for my banking examination by carefully reading the instructions and double-checking my answers.
I read the instructions thoroughly before starting to fill the form.
I made sure to understand the format and structure of the form.
I double-checked all my answers before submitting the form.
I sought help from the bank staff if I had any doubts or questions.
I kept a copy of the filled form for my reference.
Q46. Sell the pen in 5000 rs
This pen is a premium quality writing instrument that offers a smooth and effortless writing experience.
The pen is made of high-quality materials that ensure durability and longevity.
It has a sleek and elegant design that makes it a perfect gift for professionals.
The pen comes with a refillable ink cartridge that can be easily replaced.
It writes smoothly and effortlessly, making it ideal for everyday use.
The pen is priced at 5000 rs, which is a great value for its quality and...read more
Q47. Sales techniques that can kill mind.
Sales techniques that can kill mind are those that manipulate, deceive, or pressure the customer into buying.
Using fear tactics to make the customer feel like they need the product
Lying or exaggerating the benefits of the product
Creating a false sense of urgency to make the customer feel like they need to buy now
Pressuring the customer into buying by not taking no for an answer
Not listening to the customer's needs and pushing a product that doesn't fit their requirements
Q48. What's OD and CC
OD stands for Overdraft and CC stands for Cash Credit.
OD is a facility provided by banks to withdraw more than the available balance in the account, up to a certain limit.
Interest is charged on the amount overdrawn.
CC is a type of loan where the borrower can withdraw funds up to a certain limit, and interest is charged only on the amount withdrawn.
CC is usually given to businesses to manage their working capital needs.
Q49. Tell any 3 skill of yours
My skills include leadership, problem-solving, and communication.
Leadership: I have experience leading teams in my previous job and have been commended for my ability to motivate and guide my colleagues.
Problem-solving: I am adept at identifying and analyzing problems, and coming up with effective solutions. For example, I was able to resolve a customer complaint by offering a creative solution that satisfied both the customer and the company.
Communication: I have excellent v...read more
Q50. What is marketing? What is sale?
Marketing is the process of promoting and selling products or services to customers.
Marketing involves identifying customer needs and wants
Creating a product or service that meets those needs and wants
Promoting the product or service through advertising, sales, and other tactics
Building relationships with customers to encourage repeat business
Sales is the process of exchanging goods or services for money or other value
Sales is a subset of marketing, focused specifically on cl...read more
Q51. What do you mean by banking
Banking refers to the business of accepting deposits and lending money.
Banking involves various financial services such as savings accounts, loans, credit cards, and investments.
Banks play a crucial role in the economy by providing financial services to individuals, businesses, and governments.
Banking also involves managing risks and ensuring compliance with regulations.
Examples of banks include commercial banks, investment banks, and central banks.
Q52. What is inline function
An inline function is a function that is expanded in line when it is called, rather than being executed as a separate function.
Inline functions are used to improve the performance of a program by reducing the overhead of function calls.
They are defined using the 'inline' keyword in C++.
Inline functions are typically small and simple, as they are expanded at the call site.
They can be used to replace macros in C++ to provide type safety and other benefits.
Example: inline int sq...read more
Q53. What is copy constructor
Copy constructor is a special constructor that creates a new object by copying an existing object.
It is used to create a new object with the same values as an existing object.
It takes an object of the same class as a parameter.
It is used to avoid shallow copy and create a deep copy of the object.
Example: class Car { Car(Car& c) { //copy constructor } }
Example: Car c1; Car c2(c1); //c2 is a copy of c1
Q54. What can you tell us about icici bank?
ICICI Bank is one of the largest private sector banks in India offering a wide range of financial products and services.
ICICI Bank was established in 1994 and is headquartered in Mumbai, India.
It offers various banking products such as savings accounts, loans, credit cards, and investment options.
ICICI Bank has a strong presence both in India and internationally with branches in multiple countries.
The bank is known for its innovative digital banking services and customer-cent...read more
Q55. What is CIBIL report
CIBIL report is a credit report generated by Credit Information Bureau (India) Limited, containing an individual's credit history.
CIBIL report is used by lenders to evaluate an individual's creditworthiness before approving a loan or credit card.
It includes details such as credit score, repayment history, outstanding loans, and credit inquiries.
A good credit score in CIBIL report indicates a higher likelihood of loan approval at favorable terms.
On the other hand, a poor credi...read more
Q56. Can you do sales Bank product
Yes, I have experience in selling various bank products.
I have sold credit cards, personal loans, and savings accounts in my previous job.
I am familiar with the features and benefits of different bank products.
I have a proven track record of meeting sales targets for bank products.
I am confident in my ability to identify and approach potential customers for bank products.
Q57. What are the different types of accounts in a bank?
There are several types of accounts in a bank, including savings, checking, money market, and certificate of deposit (CD) accounts.
Savings accounts are designed for customers to save money and earn interest on their deposits.
Checking accounts are used for everyday transactions such as paying bills and making purchases.
Money market accounts offer higher interest rates than savings accounts but require higher minimum balances.
Certificate of deposit (CD) accounts require custome...read more
Q58. What is work of cashier
A cashier is responsible for handling financial transactions, providing customer service, and maintaining accurate records.
Processing customer purchases and accepting payments
Providing excellent customer service and addressing customer inquiries
Maintaining accurate cash registers and balancing cash drawers
Issuing receipts, refunds, and exchanges
Ensuring pricing accuracy and scanning items correctly
Assisting with inventory management and restocking
Following company policies an...read more
Q59. What is Profit and Loss account ?
Profit and Loss account is a financial statement that shows a company's revenues, expenses, and net income or loss over a specific period.
It is also known as an income statement.
It shows the company's financial performance over a specific period.
The revenue section includes sales, fees, and other income.
The expense section includes cost of goods sold, salaries, rent, and other expenses.
The net income or loss is calculated by subtracting expenses from revenue.
It helps in deter...read more
Q60. Difference in Spot, TOM, Cash deals And Forex overview
Spot, TOM, Cash deals and Forex overview explained.
Spot deals involve immediate delivery of currency at the current market rate.
TOM deals involve delivery of currency the next day after the trade is executed.
Cash deals involve delivery of currency within two business days after the trade is executed.
Forex overview includes analysis of currency pairs, market trends, and economic indicators.
Spot deals are commonly used for currency conversions, while TOM and Cash deals are used...read more
Q61. How can you sell stapler.
A stapler is an essential tool for organizing documents and keeping them together.
Highlight the convenience of using a stapler over paper clips or rubber bands.
Emphasize the professional appearance of stapled documents.
Demonstrate the durability and longevity of the stapler.
Offer a variety of stapler sizes and styles to fit different needs.
Provide a competitive price point compared to other office supply stores.
Offer a warranty or guarantee for customer satisfaction.
Q62. Comfortable with rotational shifts
Yes, I am comfortable with rotational shifts.
I have previously worked in a call center where I had to work in rotational shifts.
I understand the importance of being available for customers at all times.
I am willing to adjust my schedule to accommodate the needs of the company.
I am aware that rotational shifts are a common requirement in the banking industry.
Q63. What is difference between reserve capital and capital reserve
Reserve capital is the amount of funds set aside by a company for specific purposes, while capital reserve is the profit earned by a company that is not distributed to shareholders.
Reserve capital is a part of the company's share capital that cannot be distributed as dividends to shareholders.
Capital reserve is created from profits earned by a company and is not distributed to shareholders but kept for specific purposes.
Reserve capital is a regulatory requirement for companie...read more
Q64. What are the purpose of customer handling and lead generation
Customer handling and lead generation are essential for building relationships with clients and identifying potential customers.
Customer handling involves addressing customer inquiries, resolving issues, and providing excellent service to build trust and loyalty.
Lead generation is the process of identifying and attracting potential customers through marketing strategies such as cold calling, email campaigns, and networking.
Both customer handling and lead generation are crucia...read more
Q65. If customers comes to you and how will you handle them?
I would greet them warmly, listen to their concerns, offer solutions, and ensure their satisfaction.
Greet the customers warmly to make them feel welcome
Listen attentively to their concerns and show empathy
Offer suitable solutions to address their needs
Ensure their satisfaction before they leave
Q66. What is the difference between saving and a current account?
Saving account is for saving money and earning interest while current account is for frequent transactions.
Saving account is meant for saving money and earning interest on it.
Current account is meant for frequent transactions and does not earn interest.
Saving account has a limit on the number of transactions per month while current account does not.
Saving account usually has a higher interest rate than current account.
Examples of saving accounts include fixed deposit accounts...read more
Q67. How will you increase the business?
I will increase business by implementing targeted marketing strategies, improving customer service, and expanding product offerings.
Implement targeted marketing strategies to reach new customers
Improve customer service to retain existing customers and attract new ones
Expand product offerings to meet the needs of a wider range of customers
Q68. Tell about case book
A case book is a collection of cases or scenarios used for training or educational purposes.
Case books are commonly used in business schools to teach students about real-world business situations.
They can also be used in law schools to teach students about legal cases and precedents.
Case books may include case studies, simulations, or hypothetical scenarios.
They are often used to encourage critical thinking and problem-solving skills.
Case books can be tailored to specific ind...read more
Q69. How to solve the customer service problems
Customer service problems can be solved by actively listening to customers, addressing their concerns promptly, and providing effective solutions.
Actively listen to customers to understand their concerns and needs
Address customer issues promptly and with empathy
Provide effective solutions to resolve customer problems
Follow up with customers to ensure their satisfaction
Implement feedback from customers to improve overall customer service
Q70. What is balance sheet ?
A balance sheet is a financial statement that shows a company's assets, liabilities, and equity at a specific point in time.
It provides a snapshot of a company's financial position
Assets are listed first, followed by liabilities and equity
The equation Assets = Liabilities + Equity must always balance
It helps investors and creditors evaluate a company's financial health
Examples of assets include cash, inventory, and property
Examples of liabilities include loans, accounts payab...read more
Q71. What is mean by Sales?
Sales refers to the process of selling products or services to customers in exchange for money.
Sales involves identifying potential customers and convincing them to purchase a product or service
It requires effective communication and negotiation skills
Sales can be done through various channels such as face-to-face interactions, phone calls, or online platforms
Examples of sales roles include sales representatives, account managers, and business development executives
Q72. Who is the ceo of icci bank What is the full form of casa What is the full form of neft What is rtg What is rebursement
ICICI Bank CEO is Sandeep Bakhshi. CASA stands for Current Account Savings Account. NEFT stands for National Electronic Funds Transfer. RTGS stands for Real Time Gross Settlement. Reimbursement is the act of compensating someone for an expense.
ICICI Bank CEO - Sandeep Bakhshi
CASA - Current Account Savings Account
NEFT - National Electronic Funds Transfer
RTGS - Real Time Gross Settlement
Reimbursement - compensating someone for an expense
Q73. Differnce between forwards, futures n option
Forwards, futures, and options are financial derivatives used for hedging and speculation.
Forwards are contracts between two parties to buy or sell an asset at a specified price and date in the future.
Futures are similar to forwards but are traded on exchanges and have standardized contract terms.
Options give the holder the right, but not the obligation, to buy or sell an asset at a specified price and date in the future.
Options can be either call options (the right to buy) o...read more
Q74. What is the classification of NPA in banks?
NPA in banks are classified into three categories based on the period of non-payment.
NPA stands for Non-Performing Asset.
The classification of NPA is based on the period of non-payment - sub-standard, doubtful, and loss.
Sub-standard assets are those which have remained NPA for a period less than or equal to 12 months.
Doubtful assets are those which have remained in the sub-standard category for a period of 12 months.
Loss assets are those where loss has been identified by the ...read more
Q75. Please explain trade financing.
Trade financing refers to the financial instruments and products used to facilitate international trade transactions.
Trade financing can include letters of credit, bank guarantees, and export credit insurance.
These instruments help mitigate the risks associated with international trade, such as non-payment or political instability.
Trade financing can also provide working capital to businesses engaged in international trade.
For example, a company exporting goods to another cou...read more
Q76. What is Accounting Standard?
Accounting Standard is a set of guidelines and rules that govern the preparation and presentation of financial statements.
Accounting Standards ensure consistency and comparability in financial reporting.
They are issued by regulatory bodies such as the International Accounting Standards Board (IASB) and Financial Accounting Standards Board (FASB).
Examples of Accounting Standards include IFRS (International Financial Reporting Standards) and GAAP (Generally Accepted Accounting ...read more
Q77. How much time will you take to learn loan policy
I will take the necessary time to thoroughly learn the loan policy.
I will review the loan policy document thoroughly
I will seek guidance from experienced colleagues
I will attend any training sessions or workshops offered
I will ask questions and clarify any doubts
I will apply the policy in practice to gain hands-on experience
Q78. What is bank policy What is the full form of atm What is import export Of multi currency
Bank policy refers to the guidelines and regulations set by a bank to govern its operations and interactions with customers.
Bank policy includes rules for lending, interest rates, fees, and customer service.
ATM stands for Automated Teller Machine, a device that allows customers to perform basic banking transactions without the need for a teller.
Import export refers to the buying and selling of goods and services across international borders.
Multi currency refers to the abilit...read more
Q79. Views on Bank Financial Statement
Bank financial statements are crucial for evaluating the financial health of a bank.
Bank financial statements provide information on the bank's assets, liabilities, income, and expenses.
They help investors and analysts evaluate the bank's financial health and performance.
Key financial ratios such as return on assets (ROA) and return on equity (ROE) can be calculated using information from the financial statements.
Examples of important financial statements include the balance ...read more
Q80. Tell about finance? I don't know about finance
Finance is the management of money and investments.
Finance involves managing money, investments, and financial risks.
It includes activities such as budgeting, investing, and accounting.
Finance is important for individuals, businesses, and governments.
Examples of financial instruments include stocks, bonds, and mutual funds.
Q81. What is the current repo rate?
The current repo rate in India is 4.00%.
The Reserve Bank of India (RBI) reduced the repo rate by 115 basis points in 2020 to support the economy during the COVID-19 pandemic.
Repo rate is the rate at which RBI lends money to commercial banks.
A lower repo rate makes borrowing cheaper for banks, which can then pass on the benefits to customers by reducing interest rates on loans.
The current reverse repo rate is 3.35%, which is the rate at which RBI borrows money from commercial ...read more
Q82. How to convince the customer to buy a product?
To convince a customer to buy a product, understand their needs, highlight product benefits, provide social proof, offer incentives, and address objections.
Listen to the customer and understand their needs and pain points.
Highlight the unique features and benefits of the product that meet the customer's needs.
Provide social proof such as testimonials or case studies to build trust and credibility.
Offer incentives like discounts, free trials, or bonuses to encourage the purcha...read more
Q83. What are retail banking assets
Retail banking assets are financial products and services offered to individual customers by banks.
Includes savings accounts, checking accounts, personal loans, mortgages, credit cards, and certificates of deposit
These assets generate revenue for the bank through interest payments and fees
Banks use retail banking assets to attract and retain customers
Q84. What is REPO, Reverse REPO, BANK RATE
Q85. How could you solving customer querries
I solve customer queries by actively listening, empathizing, and providing clear and concise solutions.
Listen actively to the customer's concerns
Empathize with the customer's situation
Provide clear and concise solutions
Offer additional assistance or resources if necessary
Q86. What is measure producrt of sales
Measure product of sales is a metric used to determine the effectiveness of sales efforts.
It is calculated by multiplying the number of units sold by the price per unit.
It helps in evaluating the performance of sales teams and identifying areas for improvement.
For example, if a company sold 100 units of a product at $10 each, the measure product of sales would be $1000.
It can also be used to compare sales performance across different products or time periods.
Q87. What is behavior ?
Behavior refers to the actions, reactions, and conduct of an individual or group in response to stimuli or situations.
Behavior is the way individuals or groups act or behave in different situations.
It includes both conscious and unconscious actions and reactions.
Behavior can be influenced by various factors such as personality, culture, environment, and past experiences.
Examples of behavior include communication skills, decision-making, problem-solving, and ethical conduct.
Be...read more
Q88. Introduction Product of icici
ICICI offers a range of financial products including savings accounts, credit cards, loans, and insurance.
ICICI Bank is one of the largest private sector banks in India
They offer various types of savings accounts such as regular savings, salary accounts, and senior citizen accounts
ICICI Bank credit cards come with various benefits such as reward points, cashback, and discounts on shopping and dining
They provide personal loans, home loans, car loans, and education loans
ICICI L...read more
Q89. What is personal loan?
A personal loan is an unsecured loan that can be used for any personal expense.
Personal loans are typically smaller than other types of loans, ranging from a few thousand to tens of thousands of dollars.
They are unsecured, meaning they do not require collateral like a car or house.
Interest rates on personal loans can vary depending on the borrower's credit score and other factors.
Personal loans can be used for a variety of purposes, such as debt consolidation, home improvemen...read more
Q90. How manupulat the customers in cradit taken
Q91. What you know about retail banking??
Retail banking refers to the services provided by banks to individual customers, such as savings accounts, loans, and credit cards.
Retail banking focuses on serving individual customers rather than businesses or corporations.
Services offered by retail banks include savings accounts, checking accounts, loans, mortgages, and credit cards.
Retail banks may also offer investment services, such as mutual funds and retirement accounts.
Examples of retail banks include Bank of America...read more
Q92. What you know about banking system
Q93. What are the kyc documents
KYC documents refer to the documents required for verifying the identity of customers for financial transactions.
KYC documents include government-issued ID proof like passport, driver's license, Aadhar card, etc.
Address proof documents like utility bills, bank statements, etc. are also required.
Additional documents may be needed based on the specific requirements of the financial institution or organization.
KYC documents help in preventing fraud, money laundering, and identit...read more
Q94. What is BOE?
BOE stands for Bill of Exchange, a written order from one party to another to pay a certain amount on a specific date.
BOE is a financial instrument used in international trade
It is a type of negotiable instrument, meaning it can be transferred to a third party
BOE includes details such as the amount to be paid, the date of payment, and the parties involved
Example: A company in the US imports goods from a supplier in China and agrees to pay via BOE. The supplier sends a BOE to ...read more
Q95. How atract the customers in cradit card
Q96. How to manage customer complain
Customer complaints can be managed by listening to their concerns, offering solutions, and following up to ensure satisfaction.
Listen actively to the customer's complaint without interrupting
Apologize for the inconvenience caused and empathize with the customer
Offer a solution or compensation to address the issue
Follow up with the customer to ensure their satisfaction and prevent future complaints
Q97. How to sell banking products?
Selling banking products involves understanding customer needs, building trust, and offering tailored solutions.
Understand the customer's financial goals and needs
Build trust by providing transparent information and excellent customer service
Offer tailored solutions that meet the customer's specific needs and preferences
Educate customers on the benefits of the banking products
Follow up with customers to address any concerns or questions
Q98. What is the difference between the two
The difference between the two is that they are distinct entities with unique characteristics or functions.
Two different entities with separate identities
Unique characteristics or functions that set them apart
Can be compared based on specific criteria or attributes
Q99. How to work for growth of the Branch
Q100. Give me a sales pitch in any random product
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