100+ ICICI Bank Interview Questions and Answers for Freshers

I will communicate with customers through various channels and tailor my approach to their preferences.

• I will ask customers their preferred method of communication

• I will use email, phone, and in-person meetings as appropriate

• I will be responsive and timely in my communication

• I will listen actively and address any concerns or questions

• I will provide regular updates on account activity and performance

• For example, if a customer prefers email, I will send them regular updates and...read more

Assets are what the bank owns, liabilities are what the bank owes.

• Assets include cash, loans, investments, and property

• Liabilities include deposits, loans from other banks, and bonds

• The difference between assets and liabilities is the bank's equity

• Banks must maintain a balance between assets and liabilities to ensure solvency

Banking involves financial transactions, managing accounts, loans, and investments.

• Banking is the business of accepting deposits and lending money

• Banks offer various types of accounts such as savings, checking, and money market accounts

• Banks provide loans for personal, business, and real estate purposes

• Banks also offer investment services such as stocks, bonds, and mutual funds

• Banking is regulated by government agencies such as the Federal Reserve and FDIC

The pandemic had a significant impact on the banking sector.

• Banks had to adapt to remote work and digital banking

• Loan defaults increased due to economic uncertainty

• Interest rates decreased, affecting bank profits

• Government stimulus packages provided relief for some customers

• Increased demand for online banking services

A Relationship Manager is responsible for maintaining and enhancing relationships with clients to ensure customer satisfaction and loyalty.

• Building and maintaining relationships with clients

• Understanding client needs and providing solutions

• Ensuring customer satisfaction and loyalty

• Acting as a point of contact for clients

• Cross-selling products and services to clients

ICICI Bank offers a wide range of products and services including savings accounts, loans, credit cards, insurance, investments, and wealth management solutions.

• ICICI Bank offers various types of savings accounts tailored to different customer needs.

• They provide a range of loan products such as home loans, personal loans, and car loans.

• ICICI Bank issues credit cards with different features and benefits.

• The bank offers insurance products including life insurance, health insura...read more

This pen is a must-have for anyone who values quality and style.

• This pen is made with high-quality materials that ensure a smooth writing experience.

• It has a sleek and stylish design that will make you stand out in any setting.

• The pen is also refillable, making it a sustainable and cost-effective choice.

• It's perfect for professionals, students, and anyone who wants to make a statement with their writing.

• With this pen, you'll never have to settle for a cheap and unreliable wri...read more

Sales involves the process of convincing potential customers to purchase a product or service.

• Sales involves identifying potential customers and their needs

• It requires effective communication and persuasion skills

• Salespeople must be knowledgeable about the product or service they are selling

• Closing the sale is the ultimate goal

• Examples include selling cars, insurance, or software

Bankar is not a commonly known term. It may refer to a misspelling of banker or a specific term used in a certain context.

• Bankar may be a misspelling of banker, which refers to a person who works in a bank and deals with financial transactions.

• Alternatively, bankar may be a term used in a specific context, such as a regional dialect or a specialized field.

• Without more information about the context in which the term is being used, it is difficult to provide a more specific ans...read more

Build trust, understand needs, provide solutions, offer incentives, follow up.

• Listen actively to understand customer needs and preferences.

• Build trust by being knowledgeable, honest, and transparent.

• Provide tailored solutions that address the customer's specific needs.

• Offer incentives such as discounts, promotions, or added value.

• Follow up with the customer to ensure satisfaction and address any concerns.

Cross selling ability is the ability to sell additional products or services to existing customers.

• Understand the customer's needs and preferences

• Identify opportunities for cross-selling

• Offer relevant and valuable products or services

• Build trust and rapport with the customer

• Track and measure success of cross-selling efforts

Corporate banking involves providing financial services to large corporations and institutions.

• Corporate banking focuses on providing services such as lending, treasury management, and risk management to large companies.

• Relationship managers in corporate banking work closely with corporate clients to understand their financial needs and provide tailored solutions.

• Corporate banking also involves managing relationships with key decision-makers within client organizations to ens...read more

ICICI stands for Industrial Credit and Investment Corporation of India.

• ICICI is a leading Indian multinational banking and financial services company.

• It was founded in 1955 and is headquartered in Mumbai, India.

• ICICI Bank is the second-largest bank in India in terms of assets and market capitalization.

• The bank offers a wide range of banking products and services to individuals, businesses, and corporates.

• ICICI Bank has a strong presence both in India and internationally, with...read more

Financial statements are documents that provide an overview of a company's financial performance and position.

• Financial statements include the income statement, balance sheet, and cash flow statement.

• The income statement shows a company's revenues and expenses over a specific period of time.

• The balance sheet provides a snapshot of a company's assets, liabilities, and equity at a specific point in time.

• The cash flow statement shows how cash is generated and used by a company d...read more

I would like to sell you the latest smartphone with advanced features and sleek design.

• Highlight the key features of the product such as camera quality, battery life, and processing speed.

• Explain how the product can improve your daily life by making tasks easier and more efficient.

• Offer a special promotion or discount to entice the customer to make a purchase.

Principal is the original amount of money invested, while claim is the amount of money requested in an insurance policy.

• Principal is the initial amount of money invested or loaned, while claim is the amount of money requested from an insurance company.

• Principal is typically used in financial investments, while claim is used in insurance policies.

• Principal remains constant, while claim can vary depending on the circumstances.

• Example: A person invests $10,000 as principal in a ...read more

Cross-selling is the practice of offering customers additional products or services that complement their existing purchases.

• It involves identifying customer needs and suggesting relevant products or services

• Examples include offering a credit card to a savings account holder or a home insurance policy to a mortgage customer

• Cross-selling can increase revenue and customer loyalty when done effectively

OnePlus offers better value for money compared to iPhone.

• OnePlus devices have similar or better specs than iPhones at a lower price point.

• OnePlus devices have a longer battery life compared to iPhones.

• OnePlus devices have a faster charging time compared to iPhones.

• OnePlus devices have a larger screen-to-body ratio compared to iPhones.

• OnePlus devices have a higher refresh rate display compared to iPhones.

• OnePlus devices have a more customizable operating system compared to iPh...read more

Ideal debt equity ratio varies by industry and company, but generally ranges from 0.5 to 2.

• Debt equity ratio is a measure of a company's financial leverage.

• It compares a company's total debt to its total equity.

• A higher debt equity ratio indicates higher financial risk.

• Ideal debt equity ratio varies by industry and company, but generally ranges from 0.5 to 2.

• For example, a technology company may have a higher debt equity ratio than a utility company.

• Credit appraisal is the pr...read more

The recent budget focuses on healthcare, infrastructure, and digitalization.

• Increased allocation for healthcare sector

• Focus on building new highways and railways

• Investment in digital infrastructure

• Reduction in customs duty on certain products

• Introduction of new tax regime for small businesses

Components of balance sheet include assets, liabilities, and equity.

• Assets: resources owned by the company such as cash, inventory, and property

• Liabilities: debts owed by the company such as loans and accounts payable

• Equity: the residual interest in the assets of the company after liabilities are deducted

• Examples: cash, accounts receivable, inventory, accounts payable, long-term debt, common stock, retained earnings

Banks offer a range of products including savings accounts, loans, credit cards, insurance, and investment options.

• Savings accounts

• Loans (personal, home, car, etc.)

• Credit cards

• Insurance (life, health, home, etc.)

• Investment options (mutual funds, stocks, bonds, etc.)

Yes, I have experience in selling products and have a proven track record of meeting sales targets.

• I have previous experience working in sales roles where I successfully sold products to customers.

• I am familiar with various sales techniques such as upselling, cross-selling, and consultative selling.

• I have consistently met or exceeded sales targets in my previous roles.

• I am skilled in building relationships with customers to understand their needs and provide solutions.

• I am co...read more

Working capital can be financed through various methods.

• Short-term loans from banks or financial institutions

• Trade credit from suppliers

• Factoring or invoice discounting

• Inventory financing

• Receivables financing

• Crowdfunding or peer-to-peer lending

• Sale of assets

• Equity financing

• Leasing or renting of equipment

• Negotiating extended payment terms with customers

ICICI Bank is a leading private sector bank in India.

• ICICI Bank was founded in 1994 and is headquartered in Mumbai, India.

• It offers a wide range of banking and financial services to its customers, including personal banking, corporate banking, and investment banking.

• ICICI Bank has a strong presence in India with over 5,000 branches and 15,000 ATMs across the country.

• It also has a presence in 17 other countries, including the United States, United Kingdom, Canada, and Singapor...read more

CRR stands for Cash Reserve Ratio, SLR stands for Statutory Liquidity Ratio, repo rate is the rate at which the central bank lends money to commercial banks, and reverse repo rate is the rate at which the central bank borrows money from commercial banks.

• CRR is currently at 4%

• SLR is currently at 18.25%

• Repo rate is currently at 4%

• Reverse repo rate is currently at 3.35%

As of [date], the share price of ICICI bank is [price].

• ICICI bank is listed on both the Bombay Stock Exchange and the National Stock Exchange of India.

• The share price can fluctuate based on various factors such as market conditions, company performance, and economic indicators.

• As of [date], the share price of ICICI bank was [price].

DSCR stands for Debt Service Coverage Ratio. It signifies a company's ability to pay its debts.

• DSCR is a financial ratio that measures a company's ability to pay its debts based on its cash flow.

• It is calculated by dividing the company's net operating income by its total debt service.

• A DSCR of 1 or higher indicates that the company is generating enough cash flow to cover its debt obligations.

• A DSCR below 1 indicates that the company may have difficulty meeting its debt obliga...read more

Selling the flag involves highlighting its symbolic value, quality materials, and patriotic significance.

• Emphasize the flag's symbolism as a representation of national pride and unity

• Highlight the quality materials used in the flag's construction, such as durable fabric and vibrant colors

• Connect emotionally with customers by sharing stories or facts about the flag's history or significance

• Offer special promotions or discounts for purchasing multiple flags or flag-related prod...read more

Working capital is the difference between current assets and current liabilities.

• Working capital is the amount of money a company has available to fund its day-to-day operations.

• It is calculated by subtracting current liabilities from current assets.

• Positive working capital means a company has enough funds to cover its short-term obligations.

• Negative working capital means a company may struggle to pay its bills on time.

• Examples of current assets include cash, inventory, and a...read more

C is a procedural programming language while C++ is an extension of C with added features of object-oriented programming.

• C is a procedural language, while C++ supports both procedural and object-oriented programming.

• C does not have built-in support for classes and objects, while C++ does.

• C++ has additional features like inheritance, polymorphism, and templates that are not present in C.

• C++ allows function overloading and operator overloading, which are not supported in C.

• C++ ...read more

Working capital can be calculated using various methods.

• The Current Ratio method compares current assets to current liabilities.

• The Quick Ratio method excludes inventory from current assets.

• The Operating Cycle method considers the time it takes to convert inventory into cash.

• The Cash Conversion Cycle method combines the operating cycle with the time it takes to collect receivables.

• The Gross Working Capital method calculates the total current assets.

• The Net Working Capital met...read more

Liquidity ratios measure a company's ability to meet short-term obligations.

• Current ratio: current assets divided by current liabilities

• Quick ratio: (current assets - inventory) divided by current liabilities

• Cash ratio: cash and cash equivalents divided by current liabilities

• Operating cash flow ratio: operating cash flow divided by current liabilities

• Net working capital ratio: current assets minus current liabilities

• Accounts receivable turnover ratio: net credit sales divided...read more

I am open to any location that offers growth opportunities and a challenging work environment.

• I am willing to relocate if required

• I am looking for a location that offers a good work-life balance

• I prefer a location that has a diverse and inclusive work culture

• I am open to both urban and rural locations

• I am looking for a location that has good transportation facilities

Credit managers are responsible for overseeing the credit granting process, managing credit risk, and ensuring customers pay on time.

• Evaluate credit applications and determine credit limits

• Monitor customer accounts and ensure timely payments

• Manage relationships with credit reporting agencies and collection agencies

• Develop and implement credit policies and procedures

• Analyze financial data to assess creditworthiness

• Negotiate payment terms with customers

Highlight the unique features of the pen and demonstrate its value to the customer.

• Start by showcasing the pen's sleek design and comfortable grip.

• Highlight the pen's smooth writing experience and long-lasting ink.

• Emphasize any special features like a built-in stylus or personalized engraving options.

• Create a sense of urgency by mentioning limited stock or a special promotion.

• Offer a trial period or money-back guarantee to build trust with the customer.

The question is about Performance Improvement with Zero Harm and a Panel of Risk Management.

• Discuss strategies for improving performance while maintaining zero harm to individuals and the organization.

• Explain how you would involve a panel of risk management in identifying and mitigating potential risks.

• Provide examples of successful performance improvement initiatives that prioritized safety and risk management.

• Highlight the importance of collaboration between different depar...read more

To deal with clients and convince them, it is important to build rapport, understand their needs, provide solutions, and showcase value.

• Build rapport by actively listening and showing genuine interest in their concerns.

• Understand their needs by asking open-ended questions and conducting thorough research.

• Provide solutions that align with their goals and address their pain points.

• Showcase value by highlighting the unique features and benefits of your product or service.

• Use per...read more

Working capital cycle is calculated by adding the number of days it takes to sell inventory, the number of days it takes to collect receivables, and subtracting the number of days it takes to pay suppliers.

• Calculate average inventory turnover ratio by dividing cost of goods sold by average inventory.

• Calculate average collection period by dividing accounts receivable by average daily credit sales.

• Calculate average payment period by dividing accounts payable by average daily cr...read more

SARFAESI stands for Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act.

• SARFAESI Act allows banks and financial institutions to auction residential or commercial properties when borrowers default on loan payments.

• It provides a faster mechanism for recovery of non-performing assets without court intervention.

• The Act empowers banks to take possession of the secured assets and sell them without the intervention of the court.

• SARFAESI Act...read more

A bank is a financial institution that accepts deposits from the public and creates credit.

• Banks offer various financial services such as loans, credit cards, and savings accounts.

• They play a crucial role in the economy by providing funds for businesses and individuals.

• Banks are regulated by government agencies to ensure stability and prevent fraud.

• Examples of banks include JPMorgan Chase, Bank of America, and Wells Fargo.

I will do sales by understanding the customer's needs and offering them suitable products and services.

• Listen actively to the customer's requirements

• Provide relevant information about the products and services

• Highlight the benefits of the products and services

• Handle objections and provide solutions

• Close the sale by asking for the customer's commitment

• Follow up with the customer to ensure satisfaction and build long-term relationships

I managed to fill the form for my banking examination by carefully reading the instructions and double-checking my answers.

• I read the instructions thoroughly before starting to fill the form.

• I made sure to understand the format and structure of the form.

• I double-checked all my answers before submitting the form.

• I sought help from the bank staff if I had any doubts or questions.

• I kept a copy of the filled form for my reference.

This pen is a premium quality writing instrument that offers a smooth and effortless writing experience.

• The pen is made of high-quality materials that ensure durability and longevity.

• It has a sleek and elegant design that makes it a perfect gift for professionals.

• The pen comes with a refillable ink cartridge that can be easily replaced.

• It writes smoothly and effortlessly, making it ideal for everyday use.

• The pen is priced at 5000 rs, which is a great value for its quality and...read more

Sales techniques that can kill mind are those that manipulate, deceive, or pressure the customer into buying.

• Using fear tactics to make the customer feel like they need the product

• Lying or exaggerating the benefits of the product

• Creating a false sense of urgency to make the customer feel like they need to buy now

• Pressuring the customer into buying by not taking no for an answer

• Not listening to the customer's needs and pushing a product that doesn't fit their requirements

OD stands for Overdraft and CC stands for Cash Credit.

• OD is a facility provided by banks to withdraw more than the available balance in the account, up to a certain limit.

• Interest is charged on the amount overdrawn.

• CC is a type of loan where the borrower can withdraw funds up to a certain limit, and interest is charged only on the amount withdrawn.

• CC is usually given to businesses to manage their working capital needs.

My skills include leadership, problem-solving, and communication.

• Leadership: I have experience leading teams in my previous job and have been commended for my ability to motivate and guide my colleagues.

• Problem-solving: I am adept at identifying and analyzing problems, and coming up with effective solutions. For example, I was able to resolve a customer complaint by offering a creative solution that satisfied both the customer and the company.

• Communication: I have excellent v...read more

Marketing is the process of promoting and selling products or services to customers.

• Marketing involves identifying customer needs and wants

• Creating a product or service that meets those needs and wants

• Promoting the product or service through advertising, sales, and other tactics

• Building relationships with customers to encourage repeat business

• Sales is the process of exchanging goods or services for money or other value

• Sales is a subset of marketing, focused specifically on cl...read more

Banking refers to the business of accepting deposits and lending money.

• Banking involves various financial services such as savings accounts, loans, credit cards, and investments.

• Banks play a crucial role in the economy by providing financial services to individuals, businesses, and governments.

• Banking also involves managing risks and ensuring compliance with regulations.

• Examples of banks include commercial banks, investment banks, and central banks.

An inline function is a function that is expanded in line when it is called, rather than being executed as a separate function.

• Inline functions are used to improve the performance of a program by reducing the overhead of function calls.

• They are defined using the 'inline' keyword in C++.

• Inline functions are typically small and simple, as they are expanded at the call site.

• They can be used to replace macros in C++ to provide type safety and other benefits.

• Example: inline int sq...read more

Copy constructor is a special constructor that creates a new object by copying an existing object.

• It is used to create a new object with the same values as an existing object.

• It takes an object of the same class as a parameter.

• It is used to avoid shallow copy and create a deep copy of the object.

• Example: class Car { Car(Car& c) { //copy constructor } }

• Example: Car c1; Car c2(c1); //c2 is a copy of c1

ICICI Bank is one of the largest private sector banks in India offering a wide range of financial products and services.

• ICICI Bank was established in 1994 and is headquartered in Mumbai, India.

• It offers various banking products such as savings accounts, loans, credit cards, and investment options.

• ICICI Bank has a strong presence both in India and internationally with branches in multiple countries.

• The bank is known for its innovative digital banking services and customer-cent...read more

CIBIL report is a credit report generated by Credit Information Bureau (India) Limited, containing an individual's credit history.

• CIBIL report is used by lenders to evaluate an individual's creditworthiness before approving a loan or credit card.

• It includes details such as credit score, repayment history, outstanding loans, and credit inquiries.

• A good credit score in CIBIL report indicates a higher likelihood of loan approval at favorable terms.

• On the other hand, a poor credi...read more

Yes, I have experience in selling various bank products.

• I have sold credit cards, personal loans, and savings accounts in my previous job.

• I am familiar with the features and benefits of different bank products.

• I have a proven track record of meeting sales targets for bank products.

• I am confident in my ability to identify and approach potential customers for bank products.

There are several types of accounts in a bank, including savings, checking, money market, and certificate of deposit (CD) accounts.

• Savings accounts are designed for customers to save money and earn interest on their deposits.

• Checking accounts are used for everyday transactions such as paying bills and making purchases.

• Money market accounts offer higher interest rates than savings accounts but require higher minimum balances.

• Certificate of deposit (CD) accounts require custome...read more

A cashier is responsible for handling financial transactions, providing customer service, and maintaining accurate records.

• Processing customer purchases and accepting payments

• Providing excellent customer service and addressing customer inquiries

• Maintaining accurate cash registers and balancing cash drawers

• Issuing receipts, refunds, and exchanges

• Ensuring pricing accuracy and scanning items correctly

• Assisting with inventory management and restocking

• Following company policies an...read more

Profit and Loss account is a financial statement that shows a company's revenues, expenses, and net income or loss over a specific period.

• It is also known as an income statement.

• It shows the company's financial performance over a specific period.

• The revenue section includes sales, fees, and other income.

• The expense section includes cost of goods sold, salaries, rent, and other expenses.

• The net income or loss is calculated by subtracting expenses from revenue.

• It helps in deter...read more

Spot, TOM, Cash deals and Forex overview explained.

• Spot deals involve immediate delivery of currency at the current market rate.

• TOM deals involve delivery of currency the next day after the trade is executed.

• Cash deals involve delivery of currency within two business days after the trade is executed.

• Forex overview includes analysis of currency pairs, market trends, and economic indicators.

• Spot deals are commonly used for currency conversions, while TOM and Cash deals are used...read more

A stapler is an essential tool for organizing documents and keeping them together.

• Highlight the convenience of using a stapler over paper clips or rubber bands.

• Emphasize the professional appearance of stapled documents.

• Demonstrate the durability and longevity of the stapler.

• Offer a variety of stapler sizes and styles to fit different needs.

• Provide a competitive price point compared to other office supply stores.

• Offer a warranty or guarantee for customer satisfaction.

Yes, I am comfortable with rotational shifts.

• I have previously worked in a call center where I had to work in rotational shifts.

• I understand the importance of being available for customers at all times.

• I am willing to adjust my schedule to accommodate the needs of the company.

• I am aware that rotational shifts are a common requirement in the banking industry.

Reserve capital is the amount of funds set aside by a company for specific purposes, while capital reserve is the profit earned by a company that is not distributed to shareholders.

• Reserve capital is a part of the company's share capital that cannot be distributed as dividends to shareholders.

• Capital reserve is created from profits earned by a company and is not distributed to shareholders but kept for specific purposes.

• Reserve capital is a regulatory requirement for companie...read more

Customer handling and lead generation are essential for building relationships with clients and identifying potential customers.

• Customer handling involves addressing customer inquiries, resolving issues, and providing excellent service to build trust and loyalty.

• Lead generation is the process of identifying and attracting potential customers through marketing strategies such as cold calling, email campaigns, and networking.

• Both customer handling and lead generation are crucia...read more

I would greet them warmly, listen to their concerns, offer solutions, and ensure their satisfaction.

• Greet the customers warmly to make them feel welcome

• Listen attentively to their concerns and show empathy

• Offer suitable solutions to address their needs

• Ensure their satisfaction before they leave

Saving account is for saving money and earning interest while current account is for frequent transactions.

• Saving account is meant for saving money and earning interest on it.

• Current account is meant for frequent transactions and does not earn interest.

• Saving account has a limit on the number of transactions per month while current account does not.

• Saving account usually has a higher interest rate than current account.

• Examples of saving accounts include fixed deposit accounts...read more

I will increase business by implementing targeted marketing strategies, improving customer service, and expanding product offerings.

• Implement targeted marketing strategies to reach new customers

• Improve customer service to retain existing customers and attract new ones

• Expand product offerings to meet the needs of a wider range of customers

A case book is a collection of cases or scenarios used for training or educational purposes.

• Case books are commonly used in business schools to teach students about real-world business situations.

• They can also be used in law schools to teach students about legal cases and precedents.

• Case books may include case studies, simulations, or hypothetical scenarios.

• They are often used to encourage critical thinking and problem-solving skills.

• Case books can be tailored to specific ind...read more

Customer service problems can be solved by actively listening to customers, addressing their concerns promptly, and providing effective solutions.

• Actively listen to customers to understand their concerns and needs

• Address customer issues promptly and with empathy

• Provide effective solutions to resolve customer problems

• Follow up with customers to ensure their satisfaction

• Implement feedback from customers to improve overall customer service

A balance sheet is a financial statement that shows a company's assets, liabilities, and equity at a specific point in time.

• It provides a snapshot of a company's financial position

• Assets are listed first, followed by liabilities and equity

• The equation Assets = Liabilities + Equity must always balance

• It helps investors and creditors evaluate a company's financial health

• Examples of assets include cash, inventory, and property

• Examples of liabilities include loans, accounts payab...read more

Sales refers to the process of selling products or services to customers in exchange for money.

• Sales involves identifying potential customers and convincing them to purchase a product or service

• It requires effective communication and negotiation skills

• Sales can be done through various channels such as face-to-face interactions, phone calls, or online platforms

• Examples of sales roles include sales representatives, account managers, and business development executives

ICICI Bank CEO is Sandeep Bakhshi. CASA stands for Current Account Savings Account. NEFT stands for National Electronic Funds Transfer. RTGS stands for Real Time Gross Settlement. Reimbursement is the act of compensating someone for an expense.

• ICICI Bank CEO - Sandeep Bakhshi

• CASA - Current Account Savings Account

• NEFT - National Electronic Funds Transfer

• RTGS - Real Time Gross Settlement

• Reimbursement - compensating someone for an expense

Forwards, futures, and options are financial derivatives used for hedging and speculation.

• Forwards are contracts between two parties to buy or sell an asset at a specified price and date in the future.

• Futures are similar to forwards but are traded on exchanges and have standardized contract terms.

• Options give the holder the right, but not the obligation, to buy or sell an asset at a specified price and date in the future.

• Options can be either call options (the right to buy) o...read more

NPA in banks are classified into three categories based on the period of non-payment.

• NPA stands for Non-Performing Asset.

• The classification of NPA is based on the period of non-payment - sub-standard, doubtful, and loss.

• Sub-standard assets are those which have remained NPA for a period less than or equal to 12 months.

• Doubtful assets are those which have remained in the sub-standard category for a period of 12 months.

• Loss assets are those where loss has been identified by the ...read more

Trade financing refers to the financial instruments and products used to facilitate international trade transactions.

• Trade financing can include letters of credit, bank guarantees, and export credit insurance.

• These instruments help mitigate the risks associated with international trade, such as non-payment or political instability.

• Trade financing can also provide working capital to businesses engaged in international trade.

• For example, a company exporting goods to another cou...read more

Accounting Standard is a set of guidelines and rules that govern the preparation and presentation of financial statements.

• Accounting Standards ensure consistency and comparability in financial reporting.

• They are issued by regulatory bodies such as the International Accounting Standards Board (IASB) and Financial Accounting Standards Board (FASB).

• Examples of Accounting Standards include IFRS (International Financial Reporting Standards) and GAAP (Generally Accepted Accounting ...read more

I will take the necessary time to thoroughly learn the loan policy.

• I will review the loan policy document thoroughly

• I will seek guidance from experienced colleagues

• I will attend any training sessions or workshops offered

• I will ask questions and clarify any doubts

• I will apply the policy in practice to gain hands-on experience

Bank policy refers to the guidelines and regulations set by a bank to govern its operations and interactions with customers.

• Bank policy includes rules for lending, interest rates, fees, and customer service.

• ATM stands for Automated Teller Machine, a device that allows customers to perform basic banking transactions without the need for a teller.

• Import export refers to the buying and selling of goods and services across international borders.

• Multi currency refers to the abilit...read more

Bank financial statements are crucial for evaluating the financial health of a bank.

• Bank financial statements provide information on the bank's assets, liabilities, income, and expenses.

• They help investors and analysts evaluate the bank's financial health and performance.

• Key financial ratios such as return on assets (ROA) and return on equity (ROE) can be calculated using information from the financial statements.

• Examples of important financial statements include the balance ...read more

Finance is the management of money and investments.

• Finance involves managing money, investments, and financial risks.

• It includes activities such as budgeting, investing, and accounting.

• Finance is important for individuals, businesses, and governments.

• Examples of financial instruments include stocks, bonds, and mutual funds.

The current repo rate in India is 4.00%.

• The Reserve Bank of India (RBI) reduced the repo rate by 115 basis points in 2020 to support the economy during the COVID-19 pandemic.

• Repo rate is the rate at which RBI lends money to commercial banks.

• A lower repo rate makes borrowing cheaper for banks, which can then pass on the benefits to customers by reducing interest rates on loans.

• The current reverse repo rate is 3.35%, which is the rate at which RBI borrows money from commercial ...read more

To convince a customer to buy a product, understand their needs, highlight product benefits, provide social proof, offer incentives, and address objections.

• Listen to the customer and understand their needs and pain points.

• Highlight the unique features and benefits of the product that meet the customer's needs.

• Provide social proof such as testimonials or case studies to build trust and credibility.

• Offer incentives like discounts, free trials, or bonuses to encourage the purcha...read more

Retail banking assets are financial products and services offered to individual customers by banks.

• Includes savings accounts, checking accounts, personal loans, mortgages, credit cards, and certificates of deposit

• These assets generate revenue for the bank through interest payments and fees

• Banks use retail banking assets to attract and retain customers

I solve customer queries by actively listening, empathizing, and providing clear and concise solutions.

• Listen actively to the customer's concerns

• Empathize with the customer's situation

• Provide clear and concise solutions

• Offer additional assistance or resources if necessary

Measure product of sales is a metric used to determine the effectiveness of sales efforts.

• It is calculated by multiplying the number of units sold by the price per unit.

• It helps in evaluating the performance of sales teams and identifying areas for improvement.

• For example, if a company sold 100 units of a product at $10 each, the measure product of sales would be $1000.

• It can also be used to compare sales performance across different products or time periods.

Behavior refers to the actions, reactions, and conduct of an individual or group in response to stimuli or situations.

• Behavior is the way individuals or groups act or behave in different situations.

• It includes both conscious and unconscious actions and reactions.

• Behavior can be influenced by various factors such as personality, culture, environment, and past experiences.

• Examples of behavior include communication skills, decision-making, problem-solving, and ethical conduct.

• Be...read more

ICICI offers a range of financial products including savings accounts, credit cards, loans, and insurance.

• ICICI Bank is one of the largest private sector banks in India

• They offer various types of savings accounts such as regular savings, salary accounts, and senior citizen accounts

• ICICI Bank credit cards come with various benefits such as reward points, cashback, and discounts on shopping and dining

• They provide personal loans, home loans, car loans, and education loans

• ICICI L...read more

A personal loan is an unsecured loan that can be used for any personal expense.

• Personal loans are typically smaller than other types of loans, ranging from a few thousand to tens of thousands of dollars.

• They are unsecured, meaning they do not require collateral like a car or house.

• Interest rates on personal loans can vary depending on the borrower's credit score and other factors.

• Personal loans can be used for a variety of purposes, such as debt consolidation, home improvemen...read more

Retail banking refers to the services provided by banks to individual customers, such as savings accounts, loans, and credit cards.

• Retail banking focuses on serving individual customers rather than businesses or corporations.

• Services offered by retail banks include savings accounts, checking accounts, loans, mortgages, and credit cards.

• Retail banks may also offer investment services, such as mutual funds and retirement accounts.

• Examples of retail banks include Bank of America...read more

KYC documents refer to the documents required for verifying the identity of customers for financial transactions.

• KYC documents include government-issued ID proof like passport, driver's license, Aadhar card, etc.

• Address proof documents like utility bills, bank statements, etc. are also required.

• Additional documents may be needed based on the specific requirements of the financial institution or organization.

• KYC documents help in preventing fraud, money laundering, and identit...read more

BOE stands for Bill of Exchange, a written order from one party to another to pay a certain amount on a specific date.

• BOE is a financial instrument used in international trade

• It is a type of negotiable instrument, meaning it can be transferred to a third party

• BOE includes details such as the amount to be paid, the date of payment, and the parties involved

• Example: A company in the US imports goods from a supplier in China and agrees to pay via BOE. The supplier sends a BOE to ...read more

Customer complaints can be managed by listening to their concerns, offering solutions, and following up to ensure satisfaction.

• Listen actively to the customer's complaint without interrupting

• Apologize for the inconvenience caused and empathize with the customer

• Offer a solution or compensation to address the issue

• Follow up with the customer to ensure their satisfaction and prevent future complaints

Selling banking products involves understanding customer needs, building trust, and offering tailored solutions.

• Understand the customer's financial goals and needs

• Build trust by providing transparent information and excellent customer service

• Offer tailored solutions that meet the customer's specific needs and preferences

• Educate customers on the benefits of the banking products

• Follow up with customers to address any concerns or questions

The difference between the two is that they are distinct entities with unique characteristics or functions.

• Two different entities with separate identities

• Unique characteristics or functions that set them apart

• Can be compared based on specific criteria or attributes