CTR Manufacturing Industries Interview Questions and Answers

Inbound refers to receiving calls, while outbound refers to making calls.

• Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

• Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

• Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

• Examples: Inbound - customer calling a helpline for support. Outbound - exec...read more

Stay calm, listen actively, empathize, apologize, offer solutions, and seek help if needed.

• Take a deep breath and remain calm

• Listen actively to the customer's concerns

• Empathize with the customer's situation

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Seek help from a supervisor or colleague if needed

Reset admin password and install Windows OS remotely.

• For resetting admin password, use the password reset disk or boot from a Windows installation disk and use the command prompt to reset the password.

• For remote installation of Windows OS, use tools like Microsoft Deployment Toolkit (MDT) or Windows Deployment Services (WDS).

• Ensure proper security measures are in place for remote access and installation.

• Test the process thoroughly before implementing in a production environme...read more

Handle customers with empathy, active listening, problem-solving skills, and professionalism.

• Practice active listening to understand customer concerns

• Show empathy and understanding towards customer's situation

• Use problem-solving skills to address customer issues effectively

• Maintain professionalism and remain calm, even in challenging situations

Data backup can be done through various methods such as full backup, incremental backup, and differential backup. Scheduling can be done using backup software or scripts.

• Full backup involves copying all data to a backup location

• Incremental backup involves copying only the changes made since the last backup

• Differential backup involves copying all changes made since the last full backup

• Scheduling can be done using backup software such as Veeam, Acronis, or Backup Exec

• Scripts ca...read more

I would use simple language, analogies, and visuals to explain technical details to a non-technical audience.

• Use simple language and avoid jargon

• Use analogies to relate technical concepts to everyday experiences

• Use visuals such as diagrams or charts to aid understanding

• Encourage questions and provide real-life examples

A switch, hub, and router are networking devices that connect devices to a network and manage traffic.

• A switch connects devices within a network and manages traffic between them.

• A hub is a simple device that connects devices within a network and broadcasts traffic to all connected devices.

• A router connects multiple networks and manages traffic between them.

• Switches and routers use MAC addresses to direct traffic, while hubs broadcast traffic to all connected devices.

• Routers u...read more