i95Dev Interview Questions and Answers for Experienced

I have 5 years of experience leading teams in various projects.

• Managed a team of 8 business analysts in a software development project for a client in the healthcare industry.

• Led a team of 5 analysts in a data migration project for a financial services company.

• Implemented agile methodologies and conducted daily stand-up meetings to ensure team productivity and progress.

• Provided regular feedback and coaching to team mem...read more

Handling customer escalations involves active listening, empathizing, investigating the issue, providing timely updates, and finding a resolution.

• Listen actively to the customer's concerns and empathize with their frustration.

• Investigate the issue thoroughly to understand the root cause and gather all necessary information.

• Provide timely updates to the customer, keeping them informed about the progress and steps being ...read more

Experience in customer service involves providing support and assistance to customers, resolving their issues, and ensuring their satisfaction.

• Interacting with customers to understand their needs and concerns

• Providing prompt and accurate responses to customer inquiries

• Resolving customer complaints and issues effectively

• Building and maintaining strong customer relationships

• Ensuring customer satisfaction through proactiv...read more