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i95Dev Customer Success Manager Interview Questions and Answers
i95Dev Customer Success Manager Interview Experiences
1 interview found
Anonymous
Selected
I applied via Approached by Company and was interviewed in Dec 2022. There were 2 interview rounds.
(2 Questions)
- Q1. What is the process of handling escalation from customer?
- Ans.
Handling customer escalations involves active listening, empathizing, investigating the issue, providing timely updates, and finding a resolution.
Listen actively to the customer's concerns and empathize with their frustration.
Investigate the issue thoroughly to understand the root cause and gather all necessary information.
Provide timely updates to the customer, keeping them informed about the progress and steps being ...
- Q2. What is experience in customer service?
- Ans.
Experience in customer service involves providing support and assistance to customers, resolving their issues, and ensuring their satisfaction.
Interacting with customers to understand their needs and concerns
Providing prompt and accurate responses to customer inquiries
Resolving customer complaints and issues effectively
Building and maintaining strong customer relationships
Ensuring customer satisfaction through proactiv...
Interview Preparation Tips
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Interview questions from similar companies
Interview Questionnaire
2 Questions
- Q1. How to management risk in the project
- Q2. Master data management, Resource attrition
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jan 2021. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Questions related to the Role.
Interview Preparation Tips
Due to covid, the job market seem to be opened however most of the recruiters are looking for this who can join immediately. Update your availability status accordingly.
I applied via Company Website and was interviewed in Apr 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. About medical device compliance
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. My job will be Fixed salary on her
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. I worked there and writing from my experience on what kind of questions were asked
Interview Preparation Tips
Check who the client is, for Europe and North America clients, the questions are more client management and technical. For Middle east, more about how to manage in less money.
I applied via Naukri.com and was interviewed in Jul 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Manual testing
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. SAP PROJECT EXPERIENCES
- Ans.
I have extensive experience in SAP project management, including implementation, customization, and support.
Managed end-to-end implementation of SAP S/4HANA for a manufacturing company
Led a team of consultants in customizing SAP MM module to meet client's specific requirements
Provided ongoing support and maintenance for SAP FI/CO module for a global organization
Collaborated with cross-functional teams to ensure success...
- Q2. MODULE RELATED
- Q3. CAREER HISTORY
Skills evaluated in this interview
I applied via Company Website and was interviewed in Dec 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Scenario based questions were more
- Q2. How do i sell my skills in 2 mins
- Ans.
I can sell my skills in 2 mins by highlighting my strengths and achievements.
Start with a brief introduction and mention the skills you possess.
Give examples of how you have used those skills in your previous roles.
Highlight your achievements and how they have contributed to the success of the company.
End with a strong closing statement that summarizes your skills and why you are the best fit for the job.
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. ERP implementation experience
- Ans.
I have extensive experience in ERP implementation for various industries.
Managed end-to-end implementation of SAP ERP for a manufacturing company
Led a team of consultants for Oracle ERP implementation in a retail organization
Implemented Microsoft Dynamics ERP for a healthcare provider
Expertise in project planning, stakeholder management, and change management
Ensured successful adoption of ERP systems through training a
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i95Dev Customer Success Manager Interview Process
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