HPM Chemicals & Fertilizers Customer Handling Executive Interview Questions and Answers

Q1. Self intro and previous work experience
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Q1. Salary related and family background
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Q1. About my work experience
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Profit loss understanding with algebraic knowledge

Q1. If selling price is doubled, the profit triples. Find the profit percent.
Ans. 
To find the profit percent when selling price is doubled and profit triples.
• Let the cost price be C, selling price be S, and profit be P.

• Given, 2S = S + 3P (since selling price is doubled and profit triples)

• From the above equation, we can find the profit percent using the formula: Profit percent = (P/C) * 100
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Paint shop overall process Like PT AND ED &SEALER & TOP COAT

Q1. How to manage the customer line
Ans. 
Managing the customer line involves effective communication, organization, and prioritization.
• Ensure clear communication with customers regarding wait times and updates

• Implement a queuing system to manage customer flow efficiently

• Train staff to handle customer inquiries and issues promptly

• Prioritize urgent cases while maintaining fairness and transparency

• Utilize technology such as CRM systems to track customer interact
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Q2. How to relationship with customer end and how to quality issues solved shortly .
Ans. 
Building strong relationships with customers and resolving quality issues promptly are key aspects of customer support.
• Maintain open communication with customers to understand their needs and concerns

• Provide timely and effective solutions to quality issues to ensure customer satisfaction

• Follow up with customers to ensure their issues have been resolved to their satisfaction

• Implement feedback from customers to improve o...read more
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Business Case Study of aligning Supply Chain

Q1. Details about my past experience
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Q1. 1. When vaporisation takes place directly at the heating surface, it is called? 2. Steam consumption in kg/hr in case of an evaporator is given by (where, C & E are capacity the economy of the evaporator ...read more
Ans. 
1. Direct vaporisation at heating surface is called? 2. Formula for steam consumption in kg/hr in an evaporator?
• 1. Direct vaporisation at heating surface is called film boiling.

• 2. Steam consumption formula: (C/E) x (LMTD/1000) x 3600

• C = capacity of evaporator, E = economy of evaporator, LMTD = log mean temperature difference
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Differentiate about public sector and private sector organisations.

Q1. Tell us about your industrial training?
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