Hotel Polo Towers Waiter Interview Questions and Answers

Hospitality is the art of creating a warm and welcoming environment for guests, anticipating their needs, and providing exceptional service.

• Hospitality is about making guests feel comfortable and valued.

• It involves being attentive and responsive to guests' needs and preferences.

• Hospitality includes creating a pleasant atmosphere and ensuring a positive experience.

• Examples: greeting guests with a smile, offering assista...read more

In my previous job as a waiter, I utilized a variety of skills to provide excellent customer service and ensure a smooth dining experience.

• Strong communication and interpersonal skills to interact with customers and take their orders.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Knowledge of menu items and ingredients to answer customer questions and make recommendations.

• Attention to detail in a...read more

Handle guest problems by listening, empathizing, finding a solution, and following up.

• Listen actively to the guest's concerns and show empathy.

• Apologize sincerely for any inconvenience caused.

• Find a solution that meets the guest's needs and offer alternatives if necessary.

• Follow up with the guest to ensure their issue has been resolved to their satisfaction.

• Maintain a positive attitude and remain calm and professional

Champagne is a type of sparkling wine that comes from the Champagne region of France. It is served in a champagne saucer due to its carbonation and aroma. ITC is a conglomerate that has merged with several properties.

• Champagne is made exclusively in the Champagne region of France

• Sparkling wine can be made anywhere in the world

• Champagne is served in a champagne saucer to preserve its carbonation and aroma

• Whisky glasses ...read more