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Hotel Centre Point

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3.9

based on 26 Reviews

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Hotel Centre Point Guest Service Associate Front Office Interview Questions and Answers

Updated 23 Dec 2024

Hotel Centre Point Guest Service Associate Front Office Interview Experiences

1 interview found

Guest Service Associate Front Office Interview Questions & Answers

user image Hrithik Kumar

posted on 23 Dec 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What do you know about the front office. Which software is used in front office. How many experience do you have? What is your salary expectation? When will you join the company?
  • Ans. 

    Front office is the area where guests are greeted and assisted, software like Opera is commonly used, I have 2 years of experience, my salary expectation is competitive, I can join within 2 weeks.

    • Front office is the first point of contact for guests in a hotel or organization

    • Commonly used software in front office includes Opera for hotel management

    • I have 2 years of experience working in front office roles

    • My salary expe...

    • Answered by AI
    Add your answer
  • Q2. What is front office
  • Ans. 

    Front office refers to the area of a hotel or business where guests are greeted and assisted with check-in, check-out, and other services.

    • Front office is the first point of contact for guests at a hotel or business

    • Front office staff are responsible for check-in, check-out, reservations, and handling guest inquiries

    • Front office may include the reception desk, concierge, and bell desk

    • Front office plays a crucial role in ...

    • Answered by AI
    Add your answer
  • Q3. How many types of hotel.
  • Ans. 

    There are several types of hotels, including luxury hotels, budget hotels, boutique hotels, resort hotels, and extended stay hotels.

    • Luxury hotels offer high-end amenities and services for a premium price.

    • Budget hotels provide basic accommodations at affordable rates.

    • Boutique hotels are small, stylish hotels with unique decor and personalized service.

    • Resort hotels are located in vacation destinations and offer a wide ra...

    • Answered by AI
    Add your answer
  • Q4. How many departments in a hotel
  • Ans. 

    There are typically several departments in a hotel, each responsible for different aspects of operations.

    • Common departments include front office, housekeeping, food and beverage, sales and marketing, and maintenance.

    • Each department plays a crucial role in ensuring the smooth operation of the hotel and providing excellent guest service.

    • Front office handles guest check-in/check-out, reservations, and concierge services.

    • H...

    • Answered by AI
    Add your answer
  • Q5. Why u want to join this company.
  • Ans. 

    I am passionate about providing exceptional guest service and believe this company aligns with my values and goals.

    • I have a strong background in customer service and hospitality

    • I admire the company's reputation for excellence in guest satisfaction

    • I am excited about the opportunity for growth and development within the company

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Hotel Centre Point Guest Service Associate Front Office interview:
  • English Language
Interview preparation tips for other job seekers - Keep learning in your same goal. And be confident.

Top trending discussions

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Interview Tips & Stories
2w
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
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Interview questions from similar companies

Guest Service Associate Interview Questions & Answers

Marriott International user image Anonymous

posted on 7 Oct 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
-

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Type of sushi you know
  • Ans. 

    I am familiar with various types of sushi such as nigiri, sashimi, maki, and temaki.

    • Nigiri - hand-pressed sushi rice topped with fish or other ingredients

    • Sashimi - thinly sliced raw fish or seafood served without rice

    • Maki - sushi rolls with seaweed on the outside and rice and fillings on the inside

    • Temaki - hand-rolled cones of seaweed filled with rice, fish, and vegetables

    • Answered by AI
    Add your answer
  • Q2. Wine region you know
  • Ans. 

    I am familiar with the Napa Valley wine region in California.

    • Napa Valley is located in California and is known for its high-quality wines

    • The region is famous for its Cabernet Sauvignon, Chardonnay, and Merlot varietals

    • Napa Valley has over 400 wineries, including well-known ones like Robert Mondavi and Opus One

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Marriott International Guest Service Associate interview:
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Interview preparation tips for other job seekers - Be humble and knowledgeable

Guest Service Associate Interview Questions & Answers

Radisson Hotels user image Sujata Thakur

posted on 4 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about yourself
  • Ans. My name is sujata thakur and i am from himachal pradesh.i am 19 years old and i have completed my 12th from CBSE board. And also completed my aviation& Hospitality cource from frankfinn. My hobbies are cooking, dancing it makes me happy. And my skills are i am punctual and good communication skills. Thats all about me thankyouu.
    • Answered by Sujata Thakur
    Add your answer
  • Q2. How many members in your family
    • Add your answer
  • Q3. What your father do
    • Add your answer
  • Q4. Why you want to join this company
    • Add your answer
  • Q5. Tell me about your skills
    • Add your answer
Round 2 - Case Study 

Different shapes of pastas

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to crack your interview first being a good listener and be confident

Guest Service Officer Interview Questions & Answers

Hyatt Regency user image Anonymous

posted on 13 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Salary expectations
  • Ans. Whatever the expectations you have they will give you a normal salary
    • Answered Anonymously
    View 1 more answer
  • Q3. Why do you want to join Hyatt why are you leaving your current property
  • Ans. Give a good example with honesty the hr department is ready to give you an opportunity
    • Answered Anonymously
    Add your answer
Round 3 - Head of the department 

(3 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What do you know about Hyatt
  • Ans. You must have basic knowledge about this brand
    • Answered Anonymously
    Add your answer
  • Q3. Front office related questions
    • Add your answer
Round 4 - Behavioral 

(1 Question)

  • Q1. What do you know about Hyatt and why you want to join
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, fluent and smile

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Sneha shukla

posted on 5 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about yourself
    • Add your answer
  • Q2. Which department you are interested and why
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. What makes you best for this department
    • Add your answer

Guest Relation Executive Interview Questions & Answers

Mahindra Holidays & Resorts user image Labonnya

posted on 6 Nov 2021

I applied via LinkedIn and was interviewed before Nov 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Situation based questions
    • Add your answer
  • Q2. Technical questions
    • Add your answer
  • Q3. General intelligence
    • Add your answer
  • Q4. General awareness
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Required peaceful mind to think and crack

Guest Service Associate Interview Questions & Answers

Marriott International user image Anonymous

posted on 28 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at HNB Garhwal University (HNBGU) and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What is the process for requesting time off?
  • Ans. 

    To request time off, employees must submit a request through the company's designated system or to their supervisor.

    • Submit a request through the company's designated system

    • Inform your supervisor about the time off request

    • Follow any specific procedures outlined by the company

    • Plan ahead and submit the request in advance to ensure coverage

    • Be prepared to provide a reason for the time off if required

    • Answered by AI
    Add your answer
  • Q2. Review the company policy
  • Ans. 

    Company policy outlines guidelines and procedures for employees to follow.

    • Company policy covers areas such as dress code, attendance, customer service, and conflict resolution.

    • Employees are expected to familiarize themselves with the company policy and adhere to it at all times.

    • Examples of company policy may include rules on using company equipment, social media usage, and confidentiality agreements.

    • Answered by AI
    Add your answer
  • Q3. Submit a request
  • Ans. 

    To submit a request, simply fill out the necessary information and click 'submit'.

    • Provide all required details

    • Ensure accuracy in information provided

    • Click on 'submit' button after filling out the form

    • Answered by AI
    Add your answer
  • Q4. Wait for approval
    • Add your answer
  • Q5. Receiving conformation
    • Add your answer

Guest Service Associate Interview Questions & Answers

Radisson Hotels user image Anonymous

posted on 21 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Experience/ freshers
    • Add your answer
  • Q2. Tell me about your self Types of service Wine making process Names of coffee Types of pasta Basic knowledge of customer service Calling ,making reservations,upselling That much
    • Add your answer
  • Q3. Salary expectation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic knowledge of service
Table set up
Coffee names
Wine making process
Types of service

Guest Service Associate Interview Questions & Answers

Hyatt Regency user image Anonymous

posted on 30 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Institute of Hotel Management (IHM), Delhi and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Group Discussion 

Just normal GD session.

Round 2 - HR 

(1 Question)

  • Q1. Simple conversation.
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. With F&B manager.
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. With HR director.
    • Add your answer

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Anonymous

posted on 29 Apr 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Positive thinking skills

Round 2 - Group Discussion 

Digital marketing in next generation

Round 3 - Technical 

(1 Question)

  • Q1. Why should hire you
  • Ans. 

    I have excellent communication skills, a strong customer service background, and a passion for providing exceptional guest experiences.

    • I have a proven track record of delivering outstanding customer service in my previous roles.

    • I am highly skilled in effectively communicating with guests and resolving their issues or concerns.

    • I have a friendly and approachable demeanor, which helps in creating a welcoming atmosphere fo...

    • Answered by AI
    Add your answer
More about working at Hotel Centre Point

Hotel Centre Point Interview FAQs

How many rounds are there in Hotel Centre Point Guest Service Associate Front Office interview?
Hotel Centre Point interview process usually has 1 rounds. The most common rounds in the Hotel Centre Point interview process are HR.
What are the top questions asked in Hotel Centre Point Guest Service Associate Front Office interview?

Some of the top questions asked at the Hotel Centre Point Guest Service Associate Front Office interview -

  1. How many departments in a ho...read more
  2. How many types of hot...read more
  3. What is front off...read more

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Hotel Centre Point Guest Service Associate Front Office Reviews and Ratings

based on 1 review

4.0/5

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5.0

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4.0

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3.0

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4.0

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4.0

Company culture

3.0

Promotions/Appraisal

4.0

Work Satisfaction

Explore 1 Review and Rating
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