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Honda Cars Customer Service Advisor Interview Questions and Answers

Updated 14 Sep 2024

Honda Cars Customer Service Advisor Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. How Customer convince my service
  • Ans. 

    By providing excellent customer service, addressing their needs and concerns, and going above and beyond to exceed their expectations.

    • Listen actively to the customer's needs and concerns

    • Offer personalized solutions and recommendations

    • Provide timely and efficient service

    • Show empathy and understanding towards the customer

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q2. What about your working experience
  • Ans. 

    I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.

    • Worked as a Customer Service Representative for XYZ Company for 3 years

    • Managed a high volume of customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product support and guidance to customers on how to us

  • Answered by AI

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Technical 

(3 Questions)

  • Q1. Car any technical issue
  • Q2. Any Technical issue
  • Q3. Mechanical question
Round 2 - Me 

(3 Questions)

  • Q1. Mechanical any test
  • Q2. Only mechanical question
  • Q3. Any technical testing
Round 3 - Coding Test 

Car injector coding for replacement part

I applied via Campus Placement

Interview Preparation Tips

Round: Group Discussion
Experience: Almost the entire group went off topic confusing commercialisation with privatisation. Inspite of HR manager's intervention regarding misinterpretation , group continued with privatisation.
Tips: Technical firms are not expecting high level of GD & communication skills (except when the profile demands so) . You are expected to atleast be able to keep your view point with some logical support.
If you are able to raise 2-3 points in a polite way , you are highly likely to be selected.
If the GD you are appearing is for a profile like marketing , sales or where end to end interaction matters much , u need to be highly skillfull at your communication.

Skill Tips: You must be able to relate your text book knowledge with the practical world. Focus on the applications of whatever you study.
Skills: Design Engineering, Team Leader, Team Player
College Name: NIT Jalandhar

I applied via Referral and was interviewed before Sep 2017. There were 2 interview rounds.

Interview Preparation Tips

Round: Offer letter
Experience: I got confirmation from HR at December, but they gave letter in march month, day by day I have to call them and follow for the offer letter, They gave offer letter after 3 months, but ask me to join within one month.

General Tips: Please dont prefer to work in Mahindra and dont spoil your carrier.
Duration: 1-3 Months

I applied via Campus Placement and was interviewed before Nov 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Question include about automobile parts and principles in technical interview and situation based questions in HR interview

Interview Preparation Tips

Interview preparation tips for other job seekers - 5 to 6 rounds of hard selection process
1. Aptitude / verbal test
2. Group Discussion
3. PowerPoint presentation
4. Technical interview
5. HR interview
6. Stress management ( optional)

1. APTITUDE:
Questions will be generally from Amcat, which would be easy to crack. It is recommended to have a basic knowledge on all the formulas used to quickly solve the questions to keep up with time

2. GROUP DISCUSSION:
Initiate the discussion and give them the invigilators the opinion that you are confident and bold enough and you are good to go.

3. POWERPOINT PRESENTATION:
Explain about oneself in 4 slides. It should not include anything related to your academics. Include SWOT in your presentation.

4. TECHNICAL INTERVIEW:
a. Be strong with the basics of automobile parts and principles.
b. One should have good command over the areas of interest mentioned in the resume.

5. HR interview:
Again be honest and don't twist the words. Be confident and voice out your decision making skills when you are given a situation based question, which the HRs often do.

This would be enough for you to crack the interview.
In Simple words it would be challenging.

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

Discussion about cars

Interview Preparation Tips

Topics to prepare for Mahindra & Mahindra Customer Service Executive interview:
  • Mumbai city
  • Woman empowerment
  • Politics
  • Latest gk
Interview preparation tips for other job seekers - Be prepare for interview

Be neutral and speak truth about ur past experience
And tell reason of leaving ur Past job correctly

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Why are you looking for a change?
  • Q2. Work experience after company

Interview Preparation Tips

Interview preparation tips for other job seekers - I am collection executive and 10 years experience

I applied via Naukri.com and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more technical details for automobile
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Past details of work experience
  • Q2. Salary expectations in organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare what is mentioned in resume and try to find references

Interview Questionnaire 

1 Question

  • Q1. The 1st question asked by the interviewer to me was - What do you know about Mahindra? The interviewer asked me this because she wanted to check if I had done some research or homework about company (mahin...
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Honda Cars Interview FAQs

How many rounds are there in Honda Cars Customer Service Advisor interview?
Honda Cars interview process usually has 1 rounds. The most common rounds in the Honda Cars interview process are HR.

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Honda Cars Customer Service Advisor Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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