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Honda Cars Customer Service Advisor Interview Questions and Answers

Updated 14 Sep 2024

Honda Cars Customer Service Advisor Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. How Customer convince my service
  • Ans. 

    By providing excellent customer service, addressing their needs and concerns, and going above and beyond to exceed their expectations.

    • Listen actively to the customer's needs and concerns

    • Offer personalized solutions and recommendations

    • Provide timely and efficient service

    • Show empathy and understanding towards the customer

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q2. What about your working experience
  • Ans. 

    I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.

    • Worked as a Customer Service Representative for XYZ Company for 3 years

    • Managed a high volume of customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product support and guidance to customers on how to us

  • Answered by AI

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Technical service engineer
  • Q2. Coustomer sarvice advisor
Round 3 - Technical 

(1 Question)

  • Q1. Technical service advisor
Round 4 - Technical 

(1 Question)

  • Q1. Technical & service advisor
Round 5 - Technical 

(3 Questions)

  • Q1. Service advisor coustomer
  • Q2. Sarvice advisor in technical Engineer
  • Q3. Bhubaneswar technical

Interview Preparation Tips

Interview preparation tips for other job seekers - Now working service advisor in Bhubaneswar technical Engineer

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Know about gd&t and application
  • Q2. What is your responsibility to current organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and reply very politely. Technical skills required

I applied via Approached by Company and was interviewed before Aug 2021. There were 5 interview rounds.

Round 1 - Aptitude Test 

General aptitude, basic technical questions

Round 2 - Technical 

(1 Question)

  • Q1. Detailed technical round focussing on technical knowledge & implementation in previous job roles
Round 3 - One-on-one 

(1 Question)

  • Q1. Discussion with operation head regarding why I am a fit for this role?
Round 4 - HR 

(1 Question)

  • Q1. What should i expect with this job & what will be my responsibilities.
Round 5 - Medical 

(1 Question)

  • Q1. Physical, mental & emotional health check

Interview Preparation Tips

Interview preparation tips for other job seekers - Should focus on sound technical knowledge & how you used that knowledge/skills in your job roles to add on to some achievement

I applied via Naukri.com and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Expected Salary
  • Q2. Married or Single
  • Q3. Single
  • Q4. No, of years in Maharashtra
  • Ans. 

    I have lived in Maharashtra for 5 years.

    • I have lived in Mumbai, Pune, and Nagpur.

    • During my time in Maharashtra, I worked as a Sales Manager for a retail company.

    • I am familiar with the local culture, language, and business practices.

  • Answered by AI
  • Q5. 40 yrs

Interview Preparation Tips

Interview preparation tips for other job seekers - They have taken verbal Interview and given a letter to come

I applied via Campus Placement and was interviewed before Nov 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Question include about automobile parts and principles in technical interview and situation based questions in HR interview

Interview Preparation Tips

Interview preparation tips for other job seekers - 5 to 6 rounds of hard selection process
1. Aptitude / verbal test
2. Group Discussion
3. PowerPoint presentation
4. Technical interview
5. HR interview
6. Stress management ( optional)

1. APTITUDE:
Questions will be generally from Amcat, which would be easy to crack. It is recommended to have a basic knowledge on all the formulas used to quickly solve the questions to keep up with time

2. GROUP DISCUSSION:
Initiate the discussion and give them the invigilators the opinion that you are confident and bold enough and you are good to go.

3. POWERPOINT PRESENTATION:
Explain about oneself in 4 slides. It should not include anything related to your academics. Include SWOT in your presentation.

4. TECHNICAL INTERVIEW:
a. Be strong with the basics of automobile parts and principles.
b. One should have good command over the areas of interest mentioned in the resume.

5. HR interview:
Again be honest and don't twist the words. Be confident and voice out your decision making skills when you are given a situation based question, which the HRs often do.

This would be enough for you to crack the interview.
In Simple words it would be challenging.

Interview Questionnaire 

1 Question

  • Q1. Wt is your goal in your life?

I applied via Naukri.com and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All question releted to your work experience and technical also.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared as per your resume also some questions came from your technical background.

I applied via Campus Placement

Interview Preparation Tips

Round: Group Discussion
Experience: Almost the entire group went off topic confusing commercialisation with privatisation. Inspite of HR manager's intervention regarding misinterpretation , group continued with privatisation.
Tips: Technical firms are not expecting high level of GD & communication skills (except when the profile demands so) . You are expected to atleast be able to keep your view point with some logical support.
If you are able to raise 2-3 points in a polite way , you are highly likely to be selected.
If the GD you are appearing is for a profile like marketing , sales or where end to end interaction matters much , u need to be highly skillfull at your communication.

Skill Tips: You must be able to relate your text book knowledge with the practical world. Focus on the applications of whatever you study.
Skills: Design Engineering, Team Leader, Team Player
College Name: NIT Jalandhar

I applied via Company Website and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Q2. I am good work experience this field.11 years
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - I am good work experience 11 years automobile sales job

Honda Cars Interview FAQs

How many rounds are there in Honda Cars Customer Service Advisor interview?
Honda Cars interview process usually has 1 rounds. The most common rounds in the Honda Cars interview process are HR.

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Honda Cars Customer Service Advisor Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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