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Honda Cars
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Honda Cars Customer Service Advisor Interview Questions and Answers
Honda Cars Customer Service Advisor Interview Experiences
1 interview found
Manish Kumar
(2 Questions)
- Q1. How Customer convince my service
- Ans.
By providing excellent customer service, addressing their needs and concerns, and going above and beyond to exceed their expectations.
Listen actively to the customer's needs and concerns
Offer personalized solutions and recommendations
Provide timely and efficient service
Show empathy and understanding towards the customer
Follow up to ensure customer satisfaction
- Q2. What about your working experience
- Ans.
I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
Worked as a Customer Service Representative for XYZ Company for 3 years
Managed a high volume of customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely and professional manner
Provided product support and guidance to customers on how to us
Top trending discussions
Interview questions from similar companies
Selected
I applied via Walk-in and was interviewed in Nov 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Car any technical issue
- Q2. Any Technical issue
- Q3. Mechanical question
(3 Questions)
- Q1. Mechanical any test
- Q2. Only mechanical question
- Q3. Any technical testing
Car injector coding for replacement part
Selected
I applied via Referral and was interviewed before Jan 2022. There were 3 interview rounds.
How can we make our company in number 1 position
(3 Questions)
- Q1. If your friend wants to go on leave at the same time you have applied what you will do I told HR person if my collegue have the genuine reason for taking his leave the i will cancel my leave application
- Ans.
I would consider the reasons for both my friend and myself needing leave and make a decision based on the urgency and importance of each situation.
Assess the reasons for both your friend and yourself needing leave
Consider the urgency and importance of each situation
Communicate with your friend and discuss the possibility of one of you rescheduling your leave
If both reasons are equally important, prioritize based on sen...
- Q2. What was my expectations
- Q3. How early you can join the company
- Ans.
I can join the company within two weeks of receiving a job offer.
I am currently serving a notice period of two weeks at my current job.
I have already completed all necessary paperwork and background checks.
I am excited about the opportunity and ready to start as soon as possible.
Interview Preparation Tips
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Pawan Kumar
I was interviewed in Jun 2017.
Interview Preparation Tips
Experience: it was very optimistic.
Tips: always be positive
I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. What improvements you did in your last company ?
Interview Preparation Tips
Interview Questionnaire
4 Questions
- Q1. Tell us something about your self, summer inetrnship, family etc. ?
- Ans.
I am a hardworking individual with a passion for learning and growth. I completed a summer internship in marketing and come from a supportive family.
I am a hardworking individual
Passionate about learning and growth
Completed a summer internship in marketing
Come from a supportive family
- Q2. Demonstrate how will you retain an employee at your dealer's?
- Ans.
To retain an employee, I will focus on creating a positive work environment and offering opportunities for growth and development.
Offer competitive salaries and benefits
Provide opportunities for training and development
Create a positive work culture with open communication and recognition
Offer flexible work arrangements
Provide opportunities for career advancement within the company
Regularly check in with employees to a...
- Q3. Are you comfortable with working in different city and travelling?
- Ans.
Yes, I am comfortable with working in different cities and travelling.
I have previous experience working in different cities and travelling for work.
I am adaptable and can quickly adjust to new environments.
I enjoy exploring new places and meeting new people.
I understand the importance of being flexible and available for work-related travel.
I am willing to make necessary arrangements to ensure smooth travel and work ex
- Q4. Why did you enter the GD late?
- Ans.
I apologize for being late. I had an emergency that I had to attend to.
I had an unexpected emergency that required my immediate attention
I made sure to inform the organizers as soon as I could
I understand the importance of punctuality and will ensure it in the future
Interview Preparation Tips
Experience: Its a simple test to check your people skills, your personality and whether you are capable to handle difficult situations
Tips: Its very simple, no need to worry abt it. Everyone clears this one.
Round: Group Discussion
Experience: The GD took place on 12th feb and so the topic was very recent. Everybody had abundant data and thus plenty of points to make. It was a well structured GD, 10 minutes to discuss and 5 minutes to individually conclude the topic. I made my first point pretty late which was a wrong thing to do as I was asked about this in my interview. Later on I was successful to put 3-4 distinct points and as I was 8th amongst 10 ppl I could structure my conclusion well.
Tips: 1. Please read about the recent topics in newspaper.2.Numbers aren't important they don't make much difference. 3. If you are applying for marketing/sales job be presentable, improve your diction and grammar. 4.Make distinct points.
Duration: 15 minutes
Round: HR Interview
Experience: The HRs were very calm and poised, they gave me enough time to frame my answers. Overall it was a pleasant experience.
Tips: Be yourself and show that you need this job. Show that you come from a family which is supportive and that you are flexible when it comes to location.
College Name: KJ SOMAIYA INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH
Arun Kumar
I applied via Campus Placement
Interview Preparation Tips
Experience: Almost the entire group went off topic confusing commercialisation with privatisation. Inspite of HR manager's intervention regarding misinterpretation , group continued with privatisation.
Tips: Technical firms are not expecting high level of GD & communication skills (except when the profile demands so) . You are expected to atleast be able to keep your view point with some logical support.
If you are able to raise 2-3 points in a polite way , you are highly likely to be selected.
If the GD you are appearing is for a profile like marketing , sales or where end to end interaction matters much , u need to be highly skillfull at your communication.
Skill Tips: You must be able to relate your text book knowledge with the practical world. Focus on the applications of whatever you study.
Skills: Design Engineering, Team Leader, Team Player
College Name: NIT Jalandhar
I applied via Referral and was interviewed before Sep 2017. There were 2 interview rounds.
Interview Preparation Tips
Experience: I got confirmation from HR at December, but they gave letter in march month, day by day I have to call them and follow for the offer letter, They gave offer letter after 3 months, but ask me to join within one month.
General Tips: Please dont prefer to work in Mahindra and dont spoil your carrier.
Duration: 1-3 Months
Interview Questionnaire
1 Question
- Q1. About my positives as well why I m looking forward for maruti and many alike questions.
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Mahindra & Mahindra
Anonymous
posted on 19 Nov 2020
Interview Questionnaire
1 Question
- Q1. The 1st question asked by the interviewer to me was - What do you know about Mahindra? The interviewer asked me this because she wanted to check if I had done some research or homework about company (mahin...
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Honda Cars Customer Service Advisor Interview Process
based on 1 interview
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