HomeShop18 Customer Care Executive Interview Questions and Answers

Q1. Past experience
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Q2. Tell about yourself
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Q1. Past experience
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Q2. Show how to sell a product
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Selling a product involves understanding customer needs, highlighting product benefits, and closing the deal.
• Understand the customer's needs and pain points

• Highlight the unique features and benefits of the product

• Address any objections or concerns the customer may have

• Create a sense of urgency or scarcity to encourage a purchase

• Close the deal by asking for the sale
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Q1. Good knowledge of numbers
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Q2. Sales strategy to show
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Develop a sales strategy that focuses on building relationships, understanding customer needs, and providing personalized solutions.
• Identify target market and ideal customer profile

• Build relationships with potential clients through networking and follow-ups

• Understand customer needs and pain points to tailor solutions

• Provide personalized solutions that address specific customer challenges

• Utilize data and analytics to tr
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It was good experience

Q1. They ask about company work
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They asked about 2-3 question

Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Customer service can also involve handlin...read more
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Q2. What make u belive that you can be a good customer care executive
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Q3. What do you know about online shopping
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Online shopping is the process of buying goods and services over the internet.
• Customers can browse products, compare prices, and make purchases online.

• Online shopping offers convenience, a wide selection of products, and often lower prices.

• Popular online shopping platforms include Amazon, eBay, and Walmart.

• Payment methods for online shopping include credit/debit cards, digital wallets, and bank transfers.

• Customers can ...read more
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Aptitude questions for interviews mainly assess a candidate's logical reasoning, verbal skills and problem-solving abilities. They may ask questions on patterns, series, data interpretation, percentages, ratios, and basic arithmetic.4 Jul 2024

Q1. How to use the job
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Q2. What are the anything else
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Q3. How to use job
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Q1. This is my favourite job Flipkart castmar care executive in Kannada language
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Q2. This is my favourite job
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Doing group discussion with me and my friends related how many growing in this company