HomeShop18 Customer Care Executive Interview Questions and Answers

BPO involves outsourcing of various business processes while call center is a subset of BPO that deals with customer support through phone calls.

• BPO includes services like accounting, HR, and IT support while call center focuses solely on customer service through phone calls.

• BPO involves outsourcing to third-party vendors while call centers can be in-house or outsourced.

• BPO requires a broader skill set while call cente...read more

Covid has significantly impacted the middle class family.

• Many middle class families have faced financial difficulties due to job losses or reduced income.

• Remote work and online schooling have become the new norm, leading to additional expenses for technology and home office setup.

• The pandemic has also caused mental health issues and increased stress levels for many families.

• Travel plans and leisure activities have been...read more

I remain calm and listen attentively to their concerns, taking breaks when necessary.

• I take deep breaths and remind myself to stay calm

• I listen attentively to their concerns without interrupting

• I empathize with their situation and apologize for any inconvenience

• I take breaks when necessary to avoid burnout

• I focus on finding a solution to their problem

• I maintain a positive attitude and avoid taking their frustration per