Hitachi Hi-Rel Power Electronics Customer Care Executive Interview Questions and Answers

Q1. Previous experiences of sales.
Ans. 
I have over 5 years of experience in sales, including B2B and B2C sales roles.
• Successfully exceeded sales targets by 20% in my previous role

• Developed strong relationships with clients resulting in repeat business

• Utilized CRM software to track leads and manage customer interactions
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Q2. Score , target , work plan ..How will you do/improve.
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Q3. They asked a question of maths.Simple calculation that was.What is 40%of 80.Spontaniously I answered 32.He said, good.
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Q4. How will you make distributor for the company?
Ans. 
I will make distributors for the company by identifying potential partners, building relationships, showcasing the benefits of our products, and providing excellent support.
• Identify potential distributors through market research and networking

• Build relationships with potential partners by understanding their needs and aligning them with our products

• Showcase the benefits of our products through presentations, demos, and...read more
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Q1. Tell about yourself , family background..
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Q1. What is Minimum FMCG shops in gurgaon .
Ans. 
There are over 5000 FMCG shops in Gurgaon.
• Gurgaon has a large number of FMCG shops due to its growing population and urban development.

• FMCG brands like Big Bazaar, Reliance Fresh, and Spencer's have multiple outlets in Gurgaon.

• The presence of shopping malls and commercial complexes also contribute to the high number of FMCG shops in Gurgaon.
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Q2. What is responsibilities Sales Executive .
Ans. 
Sales Executives are responsible for generating leads, meeting sales targets, building relationships with clients, and providing excellent customer service.
• Generate leads through cold calling, networking, and referrals

• Meet or exceed sales targets set by the company

• Build and maintain relationships with clients to ensure repeat business

• Provide excellent customer service before and after the sale

• Stay up-to-date on industr...read more
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Multiple choice questions

About sales discussion

Q1. How to rejection face
Ans. 
Facing rejection is a common part of sales. It's important to stay positive and learn from each experience.
• Stay positive and don't take rejection personally

• Ask for feedback to understand why the rejection occurred

• Learn from each rejection to improve your approach for future interactions

• Focus on the next opportunity rather than dwelling on the rejection
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Q1. Tell me something about yourself
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Q2. Why do you want to do this job
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Q1. Tell me about your previous experience
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Q2. Give details on your previous experience
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Includes both Technical and Aptitude

Q1. Mostly depends on the interviewers feild. They didn't ask any questions from resume to me
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Q1. Can you describe your skills and provide an overview of your background?
Ans. 
Experienced sales executive with strong communication, negotiation, and relationship-building skills.
• 10+ years of sales experience in various industries

• Proven track record of exceeding sales targets

• Strong ability to build and maintain client relationships

• Excellent communication and negotiation skills

• Proficient in CRM software and sales analytics
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Q1. Wt is emulsifier
Ans. 
An emulsifier is a substance that helps mix two or more liquids that normally do not mix together, such as oil and water.
• Emulsifiers have both hydrophilic (water-attracting) and hydrophobic (water-repelling) properties.

• They stabilize emulsions by reducing the surface tension between the two liquids.

• Common examples of emulsifiers include lecithin, egg yolks, and mustard.

• Emulsifiers are commonly used in food products lik
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Q2. Explain fermentation
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Fermentation is a metabolic process that converts sugars into acids, gases, or alcohol.
• Fermentation is a anaerobic process, meaning it does not require oxygen.

• It is used in the production of alcoholic beverages like beer and wine.

• Fermentation is also used in the production of bread, yogurt, and pickles.

• The most common type of fermentation is alcoholic fermentation, where sugars are converted into alcohol and carbon dio
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