HCLTech Problem Manager Interview Questions and Answers

Q1. Introduction of our role
Ans. We will explain about our role and when we started our it field
Answered Anonymously
Add your answer
Q2. Based on role there will be some questions asked
Add your answer
Q3. Based on scenarios questions will be asked like live examples
Add your answer

I have interested to solve the problems in company

Q1. What expected salary
Add your answer
Q2. Why need to hire on you
Add your answer

Q1. What are the stages of Major incident?
Ans. 
The stages of Major incident include identification, categorization, prioritization, diagnosis, resolution, and closure.
• Identification: Recognizing that a major incident has occurred.

• Categorization: Classifying the incident based on impact and urgency.

• Prioritization: Determining the order in which incidents will be addressed.

• Diagnosis: Investigating the root cause of the incident.

• Resolution: Implementing a solution to ...read more
Answered by AI
Add your answer

Q1. Why do you want to join LTIMindtree?
Ans. 
I want to join LTIMindtree because of their reputation for excellence in Major Incident and Problem Management.
• LTIMindtree has a strong track record in Major Incident and Problem Management

• I am impressed by the company's commitment to continuous improvement and innovation

• I believe that my skills and experience align well with the opportunities at LTIMindtree
Answered by AI
Add your answer

Q1. Scenario based questioning are done as per your resume.
Add your answer

Q1. Based on technical aspect questions are asked
Add your answer

Q1. Normal discussion about experience and salary negotiations
Add your answer

Q1. What is SLA , KPI, CI etc
Ans. 
SLA is Service Level Agreement, KPI is Key Performance Indicator, CI is Configuration Item.
• SLA is a contract between service provider and customer defining the level of service expected.

• KPI is a measurable value that indicates how well an organization is achieving its objectives.

• CI is a component of an IT infrastructure that is managed to ensure its availability and performance.

• Examples of SLA include response time, up...read more
Answered by AI
Add your answer
Q2. Techniques used in RCA
Ans. 
Root Cause Analysis (RCA) techniques are used to identify the underlying cause of a problem or incident.
• Fishbone diagram

• 5 Whys

• Pareto chart

• Fault tree analysis

• Failure mode and effects analysis (FMEA)
Answered by AI
Add your answer
Q3. What is Problem Life Cycle
Ans. 
Problem Life Cycle is a process that describes the stages of a problem from identification to resolution.
• The cycle includes problem identification, logging, categorization, prioritization, investigation, diagnosis, resolution, and closure.

• It is important to track the progress of the problem through each stage and ensure that it is being addressed in a timely manner.

• Effective problem management can help to prevent futur...read more
Answered by AI
Add your answer
Q4. What is the Known Error
Ans. 
Known Error is a problem that has a documented root cause and a workaround.
• Known Error is a problem that has been identified and documented in the Known Error Database (KEDB).

• It has a documented root cause and a workaround or a permanent solution.

• Known Error is used to speed up the resolution process of incidents and problems.

• Examples of Known Errors are software bugs, hardware failures, and network issues.
Answered by AI
Add your answer
Q5. What are types of Known Error
Ans. 
Known Errors can be categorized into 3 types: Known Error Record, Proactive Known Error, and Reactive Known Error.
• Known Error Record: A documented error with a workaround or resolution

• Proactive Known Error: An error that has not yet impacted the service but has the potential to do so

• Reactive Known Error: An error that has already impacted the service and has been resolved

• Examples: software bugs, hardware failures, netw
Answered by AI
Add your answer
Q6. What is Corrective & Preventive
Ans. 
Corrective and preventive actions are measures taken to address and prevent problems and their recurrence.
• Corrective actions are taken to address a problem that has already occurred.

• Preventive actions are taken to prevent a problem from occurring in the future.

• Corrective actions focus on fixing the root cause of the problem.

• Preventive actions focus on identifying and eliminating potential causes of problems.

• Examples of...read more
Answered by AI
Add your answer