HCLTech IT Helpdesk Interview Questions and Answers

Q1. Three questions on python dsa
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Q2. Lonklist, opencvpy
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Q1. Basic Technical knowledge
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Q2. Basic troubleshooting steps
Ans. 
Basic troubleshooting steps involve identifying the problem, researching solutions, implementing fixes, and testing to ensure resolution.
• Identify the issue by asking questions and gathering information

• Research possible solutions through knowledge base, documentation, or online resources

• Implement fixes by following step-by-step instructions or using troubleshooting tools

• Test the solution to ensure the problem is resolve
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Medium level questions

To improve communication skills

Q1. As a experience what you have done in your previous company tell me about your roles and responsibilities
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Q1. What is VPN and why it is used for
Ans. 
VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.
• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• VPN can be used to bypass geo-restrictions and access region-locked content

• It is commonly used by remote workers to securely connect to their company's network
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Q2. BSOD Blue and black screen of depth
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Current topic

Q1. What is networking? Role of IT helpdesk?
Ans. 
Networking is the process of connecting devices to share resources and information. IT helpdesk plays a crucial role in maintaining network infrastructure.
• Networking involves connecting devices to share data and resources

• IT helpdesk ensures smooth functioning of network infrastructure

• Helpdesk troubleshoots network issues and resolves them

• Helpdesk ensures network security and monitors network performance

• Helpdesk assists...read more
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Q1. SWOT analysis and management skills
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Q2. Why do you want to join?
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Q1. Share details of your previous job.
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Q2. Why should we hire you?
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Q3. Why are you looking for a change?
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Q4. What are your salary expectations?
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Q5. What are your strengths and weaknesses?
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Q6. Tell me about yourself.
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Q1. 1. Tell me about yourself.
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Q2. What are/were the roles and responsibilities in the current or previous company?
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Q3. What do you know about NTT Data?
Ans. 
NTT Data is a global IT services company providing consulting, application services, and infrastructure services.
• NTT Data is a subsidiary of Nippon Telegraph and Telephone Corporation, a Japanese telecommunications company.

• It offers a wide range of services including consulting, application development, and infrastructure management.

• NTT Data has a presence in over 50 countries and serves clients in various industries s...read more
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Q4. Why are you leaving or why did you leave your previous company?
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Q5. How many years of technical support experience do you have?
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Q6. What's your current CTC & expected?
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Q7. What is your notice period and When can you join us?
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Q1. What is the difference between Citrix and VPN?
Ans. 
Citrix is a software platform used for virtualization and remote access, while VPN is a secure network connection that allows users to access a private network remotely.
• Citrix is a software platform that provides virtualization and remote access solutions.

• VPN (Virtual Private Network) is a secure network connection that allows users to access a private network remotely.

• Citrix is often used for accessing applications an...read more
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Q2. What is ost a file?
Ans. 
An OST file is an offline storage table file used by Microsoft Outlook to store a copy of mailbox data from an Exchange server.
• OST files allow users to access their mailbox data even when offline

• Changes made to an OST file while offline will sync with the Exchange server once online

• OST files can be created when using Outlook in Cached Exchange Mode
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Q1. What do you know about NTT Data?
Ans. 
NTT Data is a global IT services company providing consulting, technology, and outsourcing services.
• NTT Data is a subsidiary of Nippon Telegraph and Telephone Corporation, a Japanese telecommunications company.

• It offers a wide range of services including application development, business process outsourcing, and cloud services.

• NTT Data has a presence in over 50 countries and serves clients in various industries such as
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Q2. What is your notice period?
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Q3. What is your current CTC and expected CTC?
Ans. 
My current CTC is $50,000 and I am expecting a 10% increase in my next role.
• Current CTC: $50,000

• Expected CTC: 10% increase

• Open to negotiation based on job responsibilities and benefits
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