HCLTech Engineer- Customer Support Interview Questions and Answers

All good and easy questons

Q1. Describe your past experience
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Q1. Tell me about your self
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Q2. What made you to apply for this role
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Q3. How much do you rate about your communication skills out of 10
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Aptitude will helps to shows your skills

Q1. Introduce yourself to me ?
Ans. 
I am a dedicated Customer Support Engineer with a passion for solving technical issues and enhancing user experiences.
• Technical Expertise: I have a strong background in troubleshooting software and hardware issues, having resolved complex problems for clients in my previous role.

• Customer-Centric Approach: I prioritize customer satisfaction by actively listening to their concerns and providing tailored solutions, as dem...read more
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Q2. Where do you see in 5 years ?
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Q1. What's software coding and languages and programming
Ans. 
Software coding involves writing instructions in programming languages to create computer programs.
• Software coding is the process of writing instructions that a computer can understand and execute.

• Programming languages are used to write these instructions, such as Python, Java, C++, etc.

• Coding involves breaking down a problem into smaller steps and writing code to solve each step.

• Programmers use various tools and softw...read more
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Q2. What's the shirtless for excel and key board for typing
Ans. 
Shirtless for Excel and keyboard for typing is not applicable.
• There is no specific dress code for using Excel or typing on a keyboard.

• However, it is recommended to wear comfortable clothing to avoid distractions.

• Proper posture and ergonomics are more important for long-term health than clothing choices.
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Q3. Names of Shirley's and function
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Sorry, I am not sure who Shirley is and what function you are referring to.
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Q4. What's the hardware and examples
Ans. 
Hardware refers to physical components of a computer system. Examples include CPU, RAM, motherboard, hard drive, and graphics card.
• Hardware refers to physical components of a computer system

• Examples include CPU, RAM, motherboard, hard drive, and graphics card
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Q5. Name of devices and place for connecting
Ans. 
Devices and their connection points
• Computers - USB ports, Ethernet ports

• Printers - USB ports, Ethernet ports, Wi-Fi

• Smartphones - USB ports, Bluetooth, Wi-Fi

• TVs - HDMI ports, USB ports, Ethernet ports

• Gaming consoles - HDMI ports, USB ports, Ethernet ports, Wi-Fi
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Q6. What's the examples of as sites
Ans. 
Examples of AS sites include data centers, internet service providers, and cloud computing providers.
• AS sites are organizations that provide internet connectivity to end-users

• They are identified by their Autonomous System (AS) number

• Examples include Amazon Web Services (AS16509), Google (AS15169), and Microsoft (AS8075)
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Q7. Names and examples and SEO related
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Q8. What's the examples of different and latest languages
Ans. 
Some latest programming languages include Rust, Kotlin, Swift, and TypeScript.
• Rust is a systems programming language that emphasizes safety and performance.

• Kotlin is a statically typed language that runs on the Java Virtual Machine and is used for Android app development.

• Swift is a programming language developed by Apple for iOS, macOS, watchOS, and tvOS development.

• TypeScript is a superset of JavaScript that adds opti...read more
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Q9. New and demo sites And URL and topic name of product
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Q1. Why do you want work for us?
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Q1. Tell me about yourself
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Q2. Y u should do join
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Tell me about yourself for 2 minutes in hindi

Q1. Please introduce yourself
Ans. 
I am a dedicated engineer with a passion for providing excellent customer support and solving technical issues.
• Experienced in troubleshooting technical problems

• Strong communication skills to effectively assist customers

• Ability to work under pressure and meet deadlines

• Familiar with various engineering software and tools
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Q2. Tell me strenght and weaknesses
Ans. 
Strengths include problem-solving skills and technical knowledge. Weaknesses include impatience and lack of experience in certain areas.
• Strength: Strong problem-solving skills - able to quickly identify and resolve issues for customers

• Strength: Technical knowledge - able to troubleshoot complex technical problems effectively

• Weakness: Impatience - may rush through tasks without thoroughly addressing all aspects

• Weakness:...read more
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Q1. What is customer support
Ans. 
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing technical assistance, troubleshooting, and product information.

• Customer support can be offered through various channels such as phone, email, chat, or in-person.

• The goal of customer support...read more
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Q2. Why you wants to join us
Ans. 
I am passionate about providing technical support and problem-solving for customers.
• I have a strong background in engineering and enjoy troubleshooting technical issues.

• I thrive in fast-paced environments and enjoy working directly with customers to solve their problems.

• I am excited about the opportunity to use my skills to support your customers and contribute to the success of your team.
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Q1. What is your name
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