Thriwe Customer Care Executive Interview Questions and Answers

Q1. Checking your communication skills and writing skills
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Mock chat

Q1. Salary discussion and job roles
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Q1. Tell me something about yourself
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in resolving customer complaints and issues in a timely manner

• I have a strong ability to communicate effectively with customers and colleagues

• I am proficient in using CRM systems and other customer service tools
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Q2. Pervious work experience and discuss with salary about
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Q3. What do you know about the my company
Ans. 
Our company is a leading provider of customer care solutions, known for its excellent service and innovative approach.
• Our company offers a wide range of customer care services, including phone support, email support, and live chat.

• We prioritize customer satisfaction and strive to exceed expectations in every interaction.

• Our company has won multiple awards for our exceptional customer service, demonstrating our commitme...read more
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Q4. Do you know india gold what was service
Ans. 
India Gold is a customer service platform that provides assistance and support for gold-related services in India.
• India Gold is a customer service platform specifically for gold-related services in India

• It offers assistance and support for buying, selling, and investing in gold

• Customers can get information on gold prices, trends, and market updates

• India Gold may also provide guidance on gold purity, hallmarking, and au
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Q1. Why are you planning to change your current job
Ans. 
Seeking new challenges and growth opportunities in a more dynamic work environment.
• Looking for career advancement

• Want to work in a more challenging role

• Seeking a more dynamic work environment

• Interested in learning new skills and technologies
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Q2. What do you know about this organization
Ans. 
The organization is a leading provider of customer care services in the telecommunications industry.
• Provides customer care services in the telecommunications industry

• Known for excellent customer service and support

• Offers a range of products and services to meet customer needs
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Q1. Normal question like tell me about yourself? about work experience.letter she asked me sell me anything you want to select.i selected smartphone to sell .
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Q1. Asked about family background about work experience.thats it
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Q1. What is your previous experience in this job?
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Q2. How to sale a product. Plz sale this item .
Ans. 
To sell a product, understand the customer's needs and show how the product can fulfill them.
• Identify the customer's pain points and how the product can solve them

• Highlight the unique features and benefits of the product

• Create a sense of urgency or scarcity to encourage purchase

• Offer a guarantee or trial period to reduce risk for the customer

• Build rapport and establish trust with the customer
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Q1. Why should I hiring you.
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Q1. Introduce yourself ,are you comfortable to the field sales.
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Q1. Self introduction,and
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Q1. How is this communicatin please check
Ans. 
The question is unclear and seems to contain a typo.
• The question is incomplete and lacks context.

• There is a typo in the word 'communicatin'.

• Please provide more information or rephrase the question.
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Q2. How to speak language please check again
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To speak a language effectively, one must practice regularly and focus on pronunciation, grammar, and vocabulary.
• Practice speaking the language regularly with native speakers or language partners

• Focus on improving pronunciation, grammar, and vocabulary through language classes or online resources

• Listen to and watch media in the target language to improve comprehension and fluency

• Use language learning apps or flashcards...read more
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Do assignment about kist app and the courses it covers

Q1. What is DBMS structure
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Q2. What is API and MQTT
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Q1. Data Structure and algorithm
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Q2. System design question
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Q1. How do you think Business analyst?
Ans. 
Business analysts think analytically and strategically to identify business needs and recommend solutions.
• Business analysts analyze data to identify trends and patterns.

• They work closely with stakeholders to gather requirements and understand business processes.

• They use tools such as SWOT analysis, process flow diagrams, and data modeling to recommend solutions.

• Business analysts communicate effectively to bridge the ga...read more
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Q2. Please tell me about your data analyst experience.
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Q3. Do you have any experience on SQL or Python
Ans. 
Yes, I have experience with both SQL and Python.
• I have used SQL to query databases and extract relevant information.

• I have written Python scripts to automate data analysis and reporting tasks.

• I am familiar with using SQLAlchemy in Python for database interactions.

• I have experience with data manipulation and visualization using Python libraries like Pandas and Matplotlib.
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