GlobalLogic Customer Care Interview Questions and Answers

Qualifications, introduction about your self etc.

English read, writing, and speaking test

Q1. Typing speed test. And computer basic knowledge test
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Q2. What is the different between BPO or call center
Ans. 
BPO is a broader term that includes call centers. Call centers are a type of BPO.
• BPO (Business Process Outsourcing) includes a range of services such as back-office support, data entry, accounting, and customer service.

• Call centers are a type of BPO that specifically deals with handling customer inquiries and support through phone calls.

• BPOs can also include non-voice services such as email support, chat support, and s...read more
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Q3. What is called inboud process
Ans. 
Inbound process refers to the handling of incoming customer inquiries, requests, or issues.
• Inbound process involves receiving and responding to customer calls, emails, or chats.

• It focuses on providing assistance, resolving problems, and answering questions.

• Examples of inbound processes include customer support, technical support, and help desk services.
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Q1. What is called outbound process
Ans. 
Outbound process refers to the process of making outgoing calls to customers for various purposes.
• It involves making calls to customers for sales, marketing, surveys, or follow-ups.

• The aim is to reach out to customers and establish a connection.

• Examples include telemarketing, customer surveys, appointment reminders, and debt collection.

• It requires good communication skills and the ability to handle customer queries and...read more
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Q2. What is different between inbound or outbound process
Ans. 
Inbound process involves receiving calls from customers while outbound process involves making calls to customers.
• Inbound process is reactive while outbound process is proactive.

• Inbound process requires good listening and problem-solving skills while outbound process requires good communication and persuasion skills.

• Examples of inbound process include customer service and technical support while examples of outbound pr
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Q3. Who is current CEO of Tech Mahindra
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Q1. Discuss 4 case study related to supply chain management.
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Round duration - 140 minutes
Round difficulty - Medium

Test timing was at 2:00 pm , it was conducted in a college and the environment was good for the test. Camera was a primary part of test, so no suspicious activity.

Q1. 
Sum of Two Numbers Represented as Arrays
Given two numbers in the form of two arrays where each element of the array represents a digit, calculate the sum of these two numbers and return this sum as an ar...read more
Ans. 
Given two numbers represented as arrays, calculate their sum and return the result as an array.
• Iterate through the arrays from right to left, adding digits and carrying over if necessary

• Handle cases where one array is longer than the other by considering the remaining digits

• Ensure the final sum array does not have any leading zeros
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Round duration - 20 minutes
Round difficulty - Easy

The round was conducted at around 12 p.m. I was called at the college location and then it was conducted. The interviewer was quite polite and frank.

Round duration - 8 minutes
Round difficulty - Easy

This round was conducted right after finishing and clearing the technical round at the same place and on the same day.