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GlobalLogic Customer Care Interview Questions and Answers

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Interview questions from similar companies

I applied via Campus Placement and was interviewed before Jul 2016. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell about your self
  • Ans. 

    I am a customer-oriented professional with excellent communication skills and a passion for providing exceptional service.

    • Strong interpersonal skills

    • Ability to empathize with customers

    • Effective problem-solving abilities

    • Experience in handling customer complaints and inquiries

    • Proficient in using customer support software

    • Proven track record of meeting customer satisfaction goals

  • Answered by AI
  • Q2. Why you choosing our company
  • Ans. 

    I am choosing your company because of your excellent reputation and commitment to customer satisfaction.

    • Your company has a proven track record of providing exceptional customer care.

    • I have heard positive feedback from friends and colleagues about their experiences with your company.

    • Your company's values align with my own, particularly in regards to prioritizing customer satisfaction.

    • I am impressed by the range of servi...

  • Answered by AI
  • Q3. What will you do if you were given 1 millions in amount in your hand. How will you spend it?
  • Ans. 

    I would invest a portion of the money, donate to charity, and use the rest for personal expenses.

    • Invest a portion of the money to secure future financial stability

    • Donate a portion to charity to help those in need

    • Use the remaining amount for personal expenses such as travel, home improvements, and savings

  • Answered by AI
  • Q4. If you want to be an animal like any animal in the world? Which animal you would like to be?
  • Ans. 

    I would like to be a dolphin because of their intelligence, agility, and ability to swim freely in the ocean.

    • Dolphins are known for their high level of intelligence and problem-solving abilities.

    • They are incredibly agile and can swim at high speeds, performing acrobatic jumps and flips.

    • Being a dolphin would allow me to explore the vastness of the ocean and interact with other marine creatures.

    • Dolphins are highly social...

  • Answered by AI

Interview Preparation Tips

Round: Campus drive -GD,HR,HR Interview
Experience: I reached the office at morning 9. Why because they mentioned the interview time was 9 in the offer letter. I was the only one who went there first I was waiting till 10:30, one by one people who got selected in campus drive came After certain number of people came one HR came and escort all the participants in a place like an auditorium. Then they explain about their company and all the stuffs and it got noon. I went to eat with the people who came for the interview and I met so many peoples they became friends to me. After that I started to have interview in calls. Then waited for the results it became evening But unfortunately I didn't got selected,its because that was my first interview I was really nervous and may be my answers were not that much satisfier. After that I left from there. But now I'm ready to face anything.
Tips: You just have to think like we are taking to a customer,our main aim has to make them feel satisfied. Talk with Courage and confidence.

Skills: Communication
College Name: Dhanalakshmi srinivasan college of arts and science for women

I applied via Referral and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical questions on eloqua, email marketing

Interview Preparation Tips

Interview preparation tips for other job seekers - Be comfident while answering

I applied via Approached by Company and was interviewed before May 2021. There were 4 interview rounds.

Round 1 - Coding Test 

Online questions were based on scenarios to write SQL queries. Also got few questions on Python as well for which I had only limited knowledge.

Round 2 - Technical 

(8 Questions)

  • Q1. I'm listing some of the questions here which the interviewers (2 panel resources) asked me regarding Informatica ETL, Oracle DB and I might have missed some of them. What types of indexes are used on Orac...
  • Q2. What happens if Treat source row property as "Update" at session level but at target object "Delete" is checked?
  • Ans. 

    The source row will be treated as an update, but the target object will be deleted.

    • The session level property 'Treat source row as Update' will be applied to the source row.

    • The target object will be deleted regardless of the update status of the source row.

    • This can result in data loss if the source row contains important information.

  • Answered by AI
  • Q3. What are the different types of dimension tables?
  • Ans. 

    Dimension tables are used in data warehousing to provide descriptive information about the data in fact tables.

    • Slowly changing dimensions

    • Junk dimensions

    • Degenerate dimensions

    • Role-playing dimensions

    • Bridge dimensions

  • Answered by AI
  • Q4. What schema type was used in your previous project? And explain why it was used?
  • Ans. 

    We used a relational schema in our previous project as it was suitable for the data structure and allowed for efficient querying.

    • Relational schema was used as it allowed for efficient querying of data

    • The data structure was suitable for a relational schema

    • We were able to easily join tables to retrieve necessary data

    • Examples include using SQL to query a database with multiple tables

    • Normalization was used to reduce data r

  • Answered by AI
  • Q5. Difference between Joiner and Lookup transformations?
  • Ans. 

    Joiner combines data from multiple sources based on a common key, while Lookup retrieves data from a reference table based on a matching key.

    • Joiner is used to combine data from two or more sources based on a common key column.

    • Lookup is used to retrieve data from a reference table based on a matching key column.

    • Joiner can perform inner, outer, left, and right joins, while Lookup can only perform an inner join.

    • Joiner can...

  • Answered by AI
  • Q6. Scenario: I have records in a flat file ending with ; character at the end of each them. How to load these records into DB based on this character? What property will be used in Informatica?
  • Q7. How version control happened in your previous project?
  • Ans. 

    We used Git for version control in our previous project.

    • We created a Git repository for the project.

    • All team members were added as collaborators to the repository.

    • We followed the Git flow branching model.

    • We used pull requests for code review and merging.

    • We used tags to mark important releases.

    • We regularly pushed our changes to the remote repository.

    • We used Git commands like commit, push, pull, merge, and rebase.

    • We used...

  • Answered by AI
  • Q8. Which SCD type you worked on before and explain on that?
  • Ans. 

    I have worked on SCD Type 2 before.

    • SCD Type 2 is used to track historical changes in data.

    • It creates a new record for each change and maintains a history of changes.

    • It includes start and end dates for each record.

    • Example: Tracking changes in employee salary over time.

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. This round was taken by the project manager on a phone call. He asked me few basic fundamental questions related to my skills and the things which I worked on in my previous project. He also told me about ...
Round 4 - HR 

(1 Question)

  • Q1. Just F2F discussion with HR finalising on the compensation structure, learning opportunities and the organisational benefits as an employee.

Interview Preparation Tips

Interview preparation tips for other job seekers - If you're an experienced person, be confident about the things which you handled in previous project and be precise on to the point. Don't elaborate too much as the interviewers might build up questions based on that. Be strong in your technical areas of expertise. Expect scenario based questions related to your skills.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Java Basic questions and Git

Interview Preparation Tips

Interview preparation tips for other job seekers - After selection they haven't rolled the offer and put the profile on hold and then doesn't pick calls.

I applied via AmbitionBox and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Generally the aptitude maintain quick calculations and time reduce.

Round 2 - Coding Test 

Coding built over technical skills

Round 3 - HR 

(1 Question)

  • Q1. General knowledge and some technical questions been asked

Interview Preparation Tips

Topics to prepare for DXC Technology Software Engineer interview:
  • Python
Interview preparation tips for other job seekers - Create an position which you want to reach and move towards an other opportunity will be waiting for our future.

I applied via Job Portal and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Basics of C++ and C
  • Q2. Related to project

Interview Preparation Tips

Interview preparation tips for other job seekers - It was 30 min interview of both tech+hr.

I applied via Company Website and was interviewed before Dec 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It was a 30 mins of discussion about my clg projects and oops concepts of Java

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn oops concepts in java

I applied via Campus Placement and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Just simple HR Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Naukri.com and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Introduce, explain project

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep to topic, introuce short, explain more on project

Interview Preparation Tips

Round: Resume Shortlist
Experience: 4 years og experience

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