GigIndia Customer Service Executive Interview Questions and Answers

Write on a random topic for 15 min

Q1. Tell me something about yourself
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Q2. What do you know about customer service?
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and providing solutions.

• Customer service can be provided through various channels such as phone, email, chat, and in-person interactions.

• Building strong relationsh...read more
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service executive with a passion for providing exceptional service.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Proficient in using customer service software and tools

• Received multiple positive customer feedback and recognition
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Q2. What is your hobbies What ia your strength
Ans. 
My hobbies include reading, playing the guitar, and hiking. My strength is my ability to empathize with customers and provide excellent service.
• Reading

• Playing the guitar

• Hiking

• Empathy

• Excellent customer service
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Q1. What is bpo what is inbond and outbound calling
Ans. 
BPO stands for Business Process Outsourcing. Inbound calling refers to receiving calls from customers, while outbound calling refers to making calls to customers.
• BPO is the practice of contracting specific business processes to a third-party service provider.

• Inbound calling involves handling incoming calls from customers seeking assistance or information.

• Outbound calling involves making proactive calls to customers for...read more
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Q2. Why shoud we hire you
Ans. 
I have excellent communication skills, a strong customer focus, and a proven track record in resolving customer issues.
• I have exceptional communication skills, both verbal and written, which are essential for effective customer service.

• I am highly customer-focused and always strive to provide the best possible service to ensure customer satisfaction.

• I have a proven track record in resolving customer issues and complain...read more
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Q3. Why do you want work in bpo
Ans. 
I want to work in BPO because I enjoy helping customers and providing excellent service.
• I have a passion for customer service and enjoy interacting with people.

• I have strong communication skills and can effectively handle customer inquiries and complaints.

• I am a problem solver and enjoy finding solutions to customer issues.

• I am motivated by the opportunity to make a positive impact on customer satisfaction.

• I have previ...read more
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Q4. Are you comfortable with night shift
Ans. 
Yes, I am comfortable with night shifts.
• I have previous experience working night shifts and have adapted well to the schedule.

• I understand the importance of providing round-the-clock customer service and am willing to work during non-traditional hours.

• I am a night owl by nature and find that I am more productive and focused during nighttime hours.

• I am aware of the potential challenges of night shifts, such as adjusting...read more
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Some general queries, mathematical and analyticals. multiple choice. 15mins

Q1. Typing speed should be atleast 25wpm
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Q1. Usual previous job questions and how long you can stay
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Q1. If the Zomato delivered non veg food instead of veg food but will we do you
Ans. 
I would apologize for the mistake, offer a replacement meal, and ensure the correct order is delivered promptly.
• Apologize sincerely for the error

• Offer a replacement meal or refund

• Ensure the correct order is delivered promptly

• Provide a discount or voucher for future orders as a gesture of goodwill
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Q1. Introduce yourself
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Q2. Your hobbies , Why do you want to work in this company
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