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Genpact Content Moderator Interview Questions and Answers

Updated 21 Sep 2024

Q1. What is Content Moderation?

Ans.

Content moderation is the process of reviewing and monitoring user-generated content to ensure it complies with guidelines and policies.

  • Content moderation involves reviewing and monitoring user-generated content

  • It aims to ensure that the content aligns with guidelines and policies

  • Moderators assess and filter out inappropriate, offensive, or harmful content

  • Examples include reviewing social media posts, comments, images, videos, etc.

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Q2. How do you deal aggressive customer?

Ans.

Remaining calm, listening actively, empathizing, setting boundaries, seeking help if needed.

  • Remain calm and composed

  • Listen actively to understand their concerns

  • Empathize with their situation

  • Set clear boundaries for respectful communication

  • Seek help from a supervisor or manager if the situation escalates

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Q3. tell me about hyderabad

Ans.

Hyderabad is a vibrant city in southern India known for its rich history, delicious cuisine, and bustling markets.

  • Hyderabad is the capital city of the Indian state of Telangana.

  • It is famous for its iconic landmarks like the Charminar and Golconda Fort.

  • The city is renowned for its biryani, a flavorful rice dish.

  • Hyderabad is a major IT hub and home to many multinational companies.

  • The bustling markets of Hyderabad, such as Laad Bazaar and Begum Bazaar, offer a wide range of good...read more

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Q4. Genpact What is confidential

Ans.

Confidential information refers to sensitive data that is not meant to be disclosed or shared with unauthorized individuals.

  • Confidential information includes personal data, financial records, trade secrets, and classified documents.

  • Examples of confidential information are social security numbers, bank account details, customer lists, and proprietary algorithms.

  • Content moderators must ensure that confidential information is not leaked or exposed during their work.

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Q5. What was content moderation

Ans.

Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets the guidelines and standards of a platform.

  • Content moderation involves reviewing text, images, videos, and other forms of content posted by users.

  • Moderators enforce community guidelines, terms of service, and legal requirements to maintain a safe and respectful online environment.

  • Examples include removing hate speech, graphic violence, nudity, and other inappropriate conten...read more

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Q6. explain this paragraph

Ans.

The paragraph discusses the importance of effective communication in a team setting.

  • Importance of clear communication in team dynamics

  • Emphasizes the need for active listening and feedback

  • Highlights the impact of miscommunication on team performance

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Q7. Wt is content moderation

Ans.

Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets the guidelines and standards set by the platform.

  • Reviewing user-generated content for inappropriate or harmful material

  • Enforcing community guidelines and standards

  • Removing or flagging content that violates policies

  • Providing feedback to users on their content

  • Examples: monitoring comments on social media posts, reviewing images on a website for explicit content

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Interview Process at Genpact Content Moderator

based on 56 interviews
3 Interview rounds
Resume Shortlist Round
HR Round
One-on-one Round
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