Frootle Customer Support Associate Interview Questions and Answers

Q1. COMPANY SHOULD KNOW ABOUT THEIR BASIC EDUCATUON,THEIR SPEAKING SKILLS,THEIR COORDINATION WITH OTHERS, ETC.
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Q1. WHICH WORK SHOULD BE DONE BY THAT PERSON.
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BASIC KNOWLEDGE ABOUT ONLINE PLATFORM.DECISION MAKING ABILITY SHOULD BE THERE.

Q1. What are the interests of employees in the workplace?
Ans. 
Employees in the workplace have a variety of interests that can include professional development, work-life balance, social connections, and personal growth.
• Professional development opportunities such as training programs, workshops, and mentorship

• Work-life balance initiatives like flexible schedules, remote work options, and wellness programs

• Social connections through team-building activities, networking events, and c...read more
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How freely he communicates with others.

The company should be aware of the type of work he should prefer.

Q1. Tell me something about your self
Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
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Q2. What is customer support
Ans. 
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing information about products or services, troubleshooting technical problems, and offering solutions.

• Customer support can be provided through various channels such as phone, email, chat, or i...read more
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Q3. What do you want to choose, customer support or sales
Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
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Q4. How you enjoyed your last Sunday
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Q5. One question will be related tou your hobby
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Q1. What are your salary expectations
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Q2. Are you ready with night shifts
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Q3. What you did yesterday
Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
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They just asked me a few questions and I had to answer them within a time period.

Q1. Wanted to know about the employee (me).
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Q2. What I studied.
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Q3. Where all I worked before.
Ans. 
I have worked in various customer service roles in retail and hospitality industries.
• Worked as a customer service representative at a retail store

• Served as a front desk associate at a hotel

• Handled customer inquiries and complaints in a professional manner

• Provided support and assistance to customers in person, over the phone, and via email
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Q4. What are my hobbies and interests.
Ans. 
My hobbies and interests include reading, hiking, and cooking.
• Reading

• Hiking

• Cooking
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Q1. Perks and benefits along with Salary (amount in INR) to work for the company.
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Q1. Which colour do you like and why?
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Q2. Why did you left previous job?
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Women empowerment, Covid19 impact

Q1. Introduce yourself
Ans. 
I am a dedicated and experienced customer support associate with a passion for helping customers resolve their issues.
• Experienced in handling customer inquiries and providing solutions

• Skilled in using CRM systems to track customer interactions

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations
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Q2. What do you know about the company
Ans. 
Company is a leading provider of customer support solutions.
• Company offers 24/7 customer support services

• Company has a strong focus on customer satisfaction

• Company uses advanced technology to streamline customer support processes
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English history general knowledge

Q1. Self introduction
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Q2. Customer support associate
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Q1. Tell me about your self
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Q2. General question
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Q1. My job gap. Y did i left job
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Q2. When my job was last about my self .. How many marks i got in diploma
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Q3. Wheather im martied or working
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Q4. How much salary i was earning
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Q5. How much do i except
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