Fortune Park Hotels Guest Service Associate Interview Questions and Answers

Q1. Type of sushi you know
Ans. 
I am familiar with various types of sushi such as nigiri, sashimi, maki, and temaki.
• Nigiri - hand-pressed sushi rice topped with fish or other ingredients

• Sashimi - thinly sliced raw fish or seafood served without rice

• Maki - sushi rolls with seaweed on the outside and rice and fillings on the inside

• Temaki - hand-rolled cones of seaweed filled with rice, fish, and vegetables
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Q2. Wine region you know
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I am familiar with the Napa Valley wine region in California.
• Napa Valley is located in California and is known for its high-quality wines

• The region is famous for its Cabernet Sauvignon, Chardonnay, and Merlot varietals

• Napa Valley has over 400 wineries, including well-known ones like Robert Mondavi and Opus One
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Q1. Where do you see yourself in 5 years?
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Q2. Why are you looking for a change?
Ans. 
I am looking for a change to explore new opportunities and challenges in the hospitality industry.
• Seeking growth and advancement in my career

• Interested in gaining experience in a different hotel or resort

• Want to work in a more customer-focused environment

• Desire to learn new skills and expand my knowledge

• Looking for a company with a strong reputation and positive work culture
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Q3. What are your salary expectations?
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Q4. What is your family background?
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Q5. Share details of your previous job.
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Q6. Why should we hire you?
Ans. 
I am the ideal candidate for the Guest Service Associate position because of my strong customer service skills, attention to detail, and ability to handle difficult situations with professionalism.
• I have extensive experience in the customer service industry, having worked in various roles where I have honed my communication and problem-solving skills.

• I am highly attentive to detail, ensuring that I provide accurate and...read more
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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Q1. French classical menu What is whisky? What is beer made of? What is sparkling wine? Name of the red wine grapes and white wine grapes? Difference between liquor and liqueur ? What is grilled sandwich? Name...read more
Ans. 
A series of questions related to food and beverages.
• Whisky is a distilled alcoholic beverage made from fermented grain mash.

• Beer is made from water, malted barley, hops, and yeast.

• Sparkling wine is a wine with significant levels of carbon dioxide in it, making it fizzy.

• Red wine grapes include Cabernet Sauvignon, Merlot, and Pinot Noir. White wine grapes include Chardonnay, Sauvignon Blanc, and Riesling.

• Liquor is a dist...read more
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Positive thinking skills

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Q1. Why should hire you
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for providing exceptional guest experiences.
• I have a proven track record of delivering outstanding customer service in my previous roles.

• I am highly skilled in effectively communicating with guests and resolving their issues or concerns.

• I have a friendly and approachable demeanor, which helps in creating a welcoming atmosphere fo...read more
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