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Flipkart Technical Sales Support Engineer Interview Questions and Answers

Updated 13 Feb 2015

Flipkart Technical Sales Support Engineer Interview Experiences

1 interview found

Interview Preparation Tips

Round: Test
Experience: The written test compromised of different sections. It had reading comprehension, verbal ability, logical reasoning, data interpretation and quantitative ability. There were many questions which had to be answered in a limited period of time. So, one had to be quick to be able to do well.

Round: HR Interview
Experience: There were resume specific questions like questions about internship experience, leadership examples etc. He asked me to rate myself on performance and agility.
He also asked some situation based questions like what will you do if someone under you is not working properly. I answered the question by citing some examples of my experience at different campus activities and groups.
Also there were the normal HR questions where they asked me why was I suitable for the company and why should they choose me. They also asked me how do I manage difficult situations and how would I judge myself as a leader.

College Name: IIT ROORKEE

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Technical 

(5 Questions)

  • Q1. Tell me about your self?
  • Ans. 

    I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries and providing solutions in a timely manner

    • I have a strong ability to empathize with customers and understand their needs

    • I am proficient in using CRM systems and other customer support tools

    • I have receiv...

  • Answered by AI
  • Q2. What is customer support?
  • Ans. 

    Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.

    • Customer support involves addressing customer inquiries, issues, and complaints.

    • It includes providing information about products or services, troubleshooting technical problems, and offering solutions.

    • Customer support can be provided through various channels such as phone, email, live chat,...

  • Answered by AI
  • Q3. How do you handle an arguing customer?
  • Ans. 

    Stay calm, listen actively, empathize, offer solutions, seek help if needed.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with their situation

    • Offer solutions or alternatives

    • Seek help from a supervisor if necessary

  • Answered by AI
  • Q4. How do you respond if you don't know the answer to a customers question?
  • Ans. 

    I would apologize for not knowing the answer, assure the customer I will find out, and then research the solution.

    • Apologize for not knowing the answer

    • Assure the customer that you will find out the solution

    • Research the answer and follow up with the customer

  • Answered by AI
  • Q5. What is customer satisfaction?what are the qualities of customer support executive?
  • Ans. 

    Customer satisfaction is the measure of how products or services provided by a company meet or surpass customer expectations.

    • Customer satisfaction is achieved when customers' needs and expectations are met or exceeded.

    • It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.

    • Qualities of a customer support executive include good communication skills, e...

  • Answered by AI
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about your self?
  • Ans. 

    I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries and providing solutions in a timely manner

    • I have a strong ability to empathize with customers and understand their needs

    • I am proficient in using CRM systems and other customer support tools

    • I have receiv...

  • Answered by AI
  • Q2. What is your strengths and weaknesses?
  • Ans. 

    My strength is my ability to empathize with customers and provide effective solutions. My weakness is that I can sometimes be too detail-oriented.

    • Strength: Empathy and effective problem-solving skills

    • Weakness: Being overly detail-oriented

    • Example: I once spent too much time trying to perfect a customer's issue instead of moving on to the next task.

  • Answered by AI
  • Q3. Why do you need a job?
  • Ans. 

    I need a job to support myself financially and to gain valuable experience in customer support.

    • To support myself financially

    • To gain valuable experience in customer support

    • To contribute to a team and help customers with their needs

  • Answered by AI
  • Q4. Why should we hire you?
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a passion for helping customers.

    • I have X years of experience in customer support roles

    • I am highly skilled in resolving customer issues and providing exceptional service

    • I have received positive feedback from previous customers for my professionalism and efficiency

    • I am a quick learner and can adapt to new technologies and processes easily

  • Answered by AI
  • Q5. Why do you want to join in our organisation?
  • Ans. 

    I am impressed by your company's reputation for excellent customer service and I believe my skills align well with the role.

    • Impressed by company's reputation for excellent customer service

    • Believe my skills align well with the role

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(6 Questions)

  • Q1. How to filter easy way of the candidate?
  • Ans. 

    Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.

    • Assess communication skills through a mock customer interaction scenario.

    • Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

    • Review customer service experience by asking about previous roles and responsibilities in custom...

  • Answered by AI
  • Q2. How to select the hard worker candidate?
  • Ans. 

    Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.

    • Look for candidates who have a track record of meeting deadlines and exceeding expectations.

    • Ask about their previous work experiences and how they handled challenging situations.

    • Consider their willingness to take on additional responsibilities and go the extra mile.

    • Evaluate their ability to prioritize tasks and manage the...

  • Answered by AI
  • Q3. What is bb&e-com?
  • Ans. 

    bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.

    • Customer support software platform

    • Helps businesses manage customer interactions

    • Streamlines customer support processes

  • Answered by AI
  • Q4. What us customer handling?
  • Ans. 

    Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.

    • Listening actively to customers' concerns and questions

    • Providing accurate and timely information or solutions

    • Maintaining a positive and helpful attitude

    • Resolving conflicts or issues effectively

    • Following up with customers to ensure satisfaction

  • Answered by AI
  • Q5. What you know about customer handling?
  • Ans. 

    Customer handling involves effectively communicating with customers to address their needs and concerns.

    • Active listening to understand customer issues

    • Empathy to show understanding and care towards customers

    • Problem-solving skills to find solutions to customer problems

    • Patience to handle difficult customers calmly

    • Clear communication to provide information and updates to customers

    • Conflict resolution to resolve disputes and

  • Answered by AI
  • Q6. What is bb & e-com?
  • Ans. 

    BB & E-com stands for Business to Business and E-commerce.

    • BB refers to Business to Business transactions between companies.

    • E-com refers to E-commerce, which involves buying and selling goods or services over the internet.

    • BB & E-com are important aspects of modern business operations.

    • Examples: Amazon selling products to other businesses (BB) and consumers (E-com).

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Attempt the interview politely and confidently. Be truth and stay on your words. Search for your dream job until you get a job.
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

There was topic given for group discussion with a time limit of 10 mins

Round 2 - One-on-one 

(2 Questions)

  • Q1. I was not able to attend it
  • Q2. I was not selected for next round

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare yourself with different kind of scenarios
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - Typing Test 

(1 Question)

  • Q1. No question only typing speed

Interview Preparation Tips

Interview preparation tips for other job seekers - Typist test for customer support executive role...speed should more than 30 and accuracy above 98%.....and second round Hr Round ..where they ask self introduction..abt recent watch movie....abt Bangalore...and last round based on scenario based questions..it's conducted in zoom meeting like what you will do when customer raised query of expiry product....some questions like this .. Communication is important...
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Good it was hr was friendly

Round 2 - HR 

(2 Questions)

  • Q1. What is policybazaar
  • Ans. 

    Policybazaar is an online platform that helps users compare and purchase insurance policies from various companies.

    • Online platform for comparing and purchasing insurance policies

    • Offers a wide range of insurance products such as health, life, car, and travel insurance

    • Provides users with quotes from multiple insurance companies to help them make informed decisions

    • Facilitates easy comparison of policy features, benefits,

  • Answered by AI
  • Q2. Why you want to join?
  • Ans. 

    I am passionate about providing excellent customer service and believe my skills align well with the role.

    • Passion for helping customers

    • Strong communication skills

    • Previous experience in customer support roles

    • Desire to contribute to a team and company's success

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What is meant by Justdial
  • Ans. 

    Justdial is a local search engine website and app that provides information on businesses, products, and services in India.

    • Local search engine in India

    • Provides information on businesses, products, and services

    • Helps users find contact details, addresses, and reviews

    • Offers services like online booking, bill payments, and more

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Experience required

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good

I applied via Approached by Company and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. How and how far is our company growing

Interview Preparation Tips

Interview preparation tips for other job seekers - Hard working and good communication skills

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