Financial Software & Systems Operations Associate Interview Questions and Answers

Q1. Explain OSI reference model
Ans. 
The OSI reference model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.
• The OSI model stands for Open Systems Interconnection model

• It divides network communication into seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application

• Each layer has specific functions and interacts with adjacent layers for data transmissio...read more
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Basic English grammes and basic reasoning.

Q1. HR will ask a few questions relating to your education and professional life.
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Q2. Are you comfortable with flexible shift? Why did you leave? Why you want to join tech Mahindra?
Ans. 
Yes, I am comfortable with flexible shifts.
• I have previous experience working in roles that required flexible shift schedules.

• I understand the importance of being adaptable and available to meet the needs of the organization.

• I am willing to adjust my personal schedule to accommodate the demands of the job.

• I believe that flexible shifts can provide opportunities for better work-life balance and increased productivity.

• I ...read more
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Q3. Do you have any idea about the process?
Ans. 
Yes, I have an idea about the process.
• I am familiar with the overall operations process and its various stages.

• I have experience in coordinating and executing operational tasks.

• I understand the importance of efficiency and accuracy in operations.

• I am knowledgeable about using relevant software and tools for operations management.

• I have worked on process improvement initiatives to streamline operations.

• I can provide exa...read more
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Q4. Talk about your experiences and education. Switch language according to theHR.
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Theory, was given to me to do these kind of things i was not prepared and then the

Theory numbering these ki d of tests they take

Q1. Bad salary given to you and no salaray
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Q2. Bad salary given to you and will say no to you
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Q1. They will ask what is CIBIL.
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Q1. Tell me about yourself. Talk about your hobbies. Just a minute.
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Q2. Tell about your yesterday routine or daily routine
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Q3. What do you understand by customer support profile?
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Q4. Why do you want to apply in bpo?
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Q5. What are the qualites of customer support executive?
Ans. 
A customer support executive should possess excellent communication skills, empathy, patience, problem-solving ability, and product knowledge.
• Excellent communication skills to understand customer queries and provide effective solutions

• Empathy to understand customer's perspective and provide personalized support

• Patience to handle difficult customers and resolve their issues calmly

• Problem-solving ability to identify the ...read more
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Q6. Why should I hire you?
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Q7. Why are you choosing customer support profile?
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Q8. Will give you any topic you have to speak on it
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Q9. What are you expectations with this job ?
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Q10. What are your weakness and strength ?
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Q11. Do you have any experience
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Typing speed and a viva test

Q1. How is your colleage day?
Ans. This is a curious and happiest timeline for myself. We are there a group who have contribute 0% at study but this group is make a project and come 1st in colleage. Colleage is best life i have enjoyed so much.
Answered by Ashutosh Nayak
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Q2. What is a tough situation in your life?
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Q3. Why we hire you in this ctc as you demand..?
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Q4. Are you respect to punctuality.?
Ans. 
Yes, I believe punctuality is crucial in maintaining a professional work environment.
• I always strive to arrive on time for work and meetings.

• Punctuality shows respect for others' time and demonstrates reliability.

• Being punctual helps in meeting deadlines and maintaining productivity.

• I prioritize time management to ensure punctuality in all tasks.
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Q5. What is your goal..?
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Normal test conducted on computer

Q1. Easy questions asked
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Q2. Tell me about yourself
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