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Falcon Force Customer Service Associate Interview Questions and Answers
Falcon Force Customer Service Associate Interview Experiences
2 interviews found
Anonymous
I applied via Walk-in and was interviewed in Aug 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. To provide a good customer service what are the basics?
- Ans.
Basics of good customer service include empathy, communication, and problem-solving.
Listen actively to the customer's concerns
Communicate clearly and politely
Show empathy and understanding
Offer solutions and follow up on them
Be knowledgeable about the product or service
Be patient and calm, even in difficult situations
- Q2. What is customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Examples include answering phone calls, responding to emails, and
- Q3. Why do you choose to work with falcon force
Interview Preparation Tips
Saloni1720 Mendiratta
I applied via Recruitment Consultant and was interviewed in Jul 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. First they'll ask about you're introduction after that about your last birthday, weekend, movie or your daily routine
- Q2. About any topic like social media, women empowerment, demonatization
Interview Preparation Tips
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Interview Preparation Tips
I applied via Company Website and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. From asked My self and back job related queries and quality qualifications details any way q.
- Q2. Back job related queries
- Q3. You will how Qution
Interview Preparation Tips
Selected
I was interviewed before Jan 2024.
(2 Questions)
- Q1. Only salf introduced
- Q2. Have you reduced it before or not
- Ans.
Yes, I have reduced it before in previous projects by implementing cost-saving measures.
Implemented cost-saving measures to reduce expenses
Streamlined processes to increase efficiency
Negotiated better deals with vendors to lower costs
Selected
I applied via Referral and was interviewed in Jun 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Osi model and describe
- Q2. Network architecture
(2 Questions)
- Q1. Explain about:- ip DHCP network protocol firewall mac address troubleshooting network topology and how to distribute network and etc
- Q2. Giving some ip address and find it gateway and others technical skills and how you interact with others
Interview Preparation Tips
(2 Questions)
- Q1. What is your job rol on previous compaany
- Ans.
In my previous role, I managed projects, collaborated with teams, and ensured client satisfaction through effective communication.
Led a team of 5 in a project that increased efficiency by 20%.
Developed and implemented strategies that improved client retention rates by 15%.
Conducted regular meetings to align team goals with company objectives.
Utilized data analysis to identify areas for improvement in service delivery.
- Q2. Why you leaving job
Interview Preparation Tips
Interview Preparation Tips
Selected
I applied via LinkedIn and was interviewed before Jul 2022. There were 4 interview rounds.
(1 Question)
- Q1. About yourself and experience
Reasoning, mathematics, logistics knowledge, communication
(2 Questions)
- Q1. Process knowledge, logistics
- Q2. It very department to department
I applied via Campus Placement
(2 Questions)
- Q1. Tell me about yourself and skills
- Q2. How you behaving particular situation what improvement he will recommend in the system based on your previous knowledge and experience and why
Interview Preparation Tips
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Falcon Force Customer Service Associate Reviews and Ratings
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