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Falcon Force Interview Questions, Process, and Tips

Updated 3 Jun 2024

Top Falcon Force Interview Questions and Answers

Falcon Force Interview Experiences

Popular Designations

7 interviews found

Agent Interview Questions & Answers

user image Vaiphei Vanglua77

posted on 3 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company

Round 1 - HR 

(3 Questions)

  • Q1. DISTINGUISHED ME WHAT IS CUSTOMER SERVICE AND CUSTOMER SUPPORT
  • Ans. Customer service is the serving the engaging the customer truly feel valuable for the service he owns from one's business organization. whereas. customer support is the only opportunity that the agents offer or show how the Brands or sources the customer owned happily and making the customer more satisfactory to the things he/ she going with more Valuable asset. Thanks Tommy Lee
  • Answered by Vaiphei Vanglua77
  • Q2. Making the customer's feels a more valuable
  • Q3. Serve the was the only option

Interview Preparation Tips

Interview preparation tips for other job seekers - JUST FOCUSED ON THE SERVICE THE COMPANY YOU GET ALONG WITH BEGIN WITH THE SOURCE TILL ITS UTILISATION..THAT'S GREAT WAY/TIPS ON TO SAFEGUARD THE INTERVIEW ..

Agent Interview Questions asked at other Companies

Q1. If you had 1 crore rupees what would you do with them?
View answer (2)

Interview Questions & Answers

user image Anonymous

posted on 29 Dec 2022

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself.
  • Ans. 

    I am a highly motivated and experienced professional with a strong background in customer service and problem-solving.

    • I have over 5 years of experience in the customer service industry, where I have honed my communication and interpersonal skills.

    • I am skilled in handling difficult situations and resolving customer complaints effectively.

    • I am a quick learner and adapt well to new technologies and processes.

    • I have receiv...

  • Answered by AI
  • Q2. Tell me something about cx service.
  • Ans. 

    CX service refers to customer experience service, which focuses on providing exceptional customer service and ensuring customer satisfaction.

    • CX service aims to create positive interactions and experiences for customers.

    • It involves understanding customer needs and preferences to deliver personalized service.

    • CX service includes various touchpoints such as phone calls, emails, live chat, and social media interactions.

    • Comp...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn the process
Know the process
Do the process
**************
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. First they will ask a introduction
  • Q2. They will give you a topic like covid , india or bpo in which you have to say on these topic for 2 3 minutes

Interview Preparation Tips

Interview preparation tips for other job seekers - Give a short introduction and be prepared for the topics I given you because usually they ask about that

Costumer Service Interview Questions asked at other Companies

Q1. How much does the credit credit get from the credit? The total credit of the credit can be received from 25,000 to 240000 rupees. You can use this loan to any work. Like small business, medical emergency, for any study or other work you can... read more
View answer (2)

I applied via Walk-in and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. To provide a good customer service what are the basics?
  • Ans. 

    Basics of good customer service include empathy, communication, and problem-solving.

    • Listen actively to the customer's concerns

    • Communicate clearly and politely

    • Show empathy and understanding

    • Offer solutions and follow up on them

    • Be knowledgeable about the product or service

    • Be patient and calm, even in difficult situations

  • Answered by AI
  • Q2. What is customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Good customer service can lead to customer loyalty and repeat business

    • Examples include answering phone calls, responding to emails, and

  • Answered by AI
  • Q3. Why do you choose to work with falcon force

Interview Preparation Tips

Interview preparation tips for other job seekers - One of the best Experience

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)

Falcon Force interview questions for popular designations

 Customer Service Associate

 (2)

 Agent

 (1)

 Customer Support Executive

 (1)

 Customer Care Executive

 (1)

 Costumer Service

 (1)

I applied via Recruitment Consultant and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. Tell me about yourself?
  • Q2. How did you spend your last weekend?
  • Q3. Why do you want to join our company?
  • Q4. Why should we hire you?
  • Q5. What is BPO and customer service?
  • Ans. 

    BPO stands for Business Process Outsourcing which involves outsourcing non-core business functions to a third-party provider. Customer service is a crucial aspect of BPO that involves providing support and assistance to customers.

    • BPO involves outsourcing non-core business functions to a third-party provider

    • Customer service is a crucial aspect of BPO

    • Customer service involves providing support and assistance to customers

    • ...

  • Answered by AI
  • Q6. What is your salary expectation?
  • Q7. Are you comfortable in night shifts?

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was normal not tough to much if our energy level is good and one more thing which is very important while giving the interview that is confidence level. Always be confident, they want to check our communication skills that how much we are good to solve any query or concern.

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)

Customer Service Associate Interview Questions & Answers

user image Saloni1720 Mendiratta

posted on 8 Jan 2021

I applied via Recruitment Consultant and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. First they'll ask about you're introduction after that about your last birthday, weekend, movie or your daily routine
  • Q2. About any topic like social media, women empowerment, demonatization

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident if you don't know the answer don't hesitate they'll check your confidence and comm skills both.

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)

I applied via Recruitment Consultant and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. How did you spend your birthday?
  • Q2. How did you spend your yesterday?
  • Q3. How will you manage night shifts?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering the questions. Stay energetic while greeting. Please use polite phrases and sentences while cracking the interview.

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About general details of resume, ie, tell something about your self
Round 3 - HR 

(1 Question)

  • Q1. Salary compensation and documents submission
Round 4 - Assignment 

Fill application forms and submission of documents

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal interview procedures only.

I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. My self, what do you know about this company? Why you joined this company? How do you measure your strengths? What is the relation between customer Service and teaching?
  • Q2. Gati is a supply chain of logistics .it's delivered consignment one place to another place on time.
  • Q3. I want to join this compan because gati is a well reputed company and it's providing good platform to there employees for their career growth.
  • Q4. I am a teacher and I completed all syllabus before coming exams and also providing extra time to their students during exam time. So i am measuring my strengths is hard.
  • Q5. Relationship between customer Service and teaching: we provide best service to customers and clients attract more than to our business. As a same we teaching well to there students so parents attract to ou...

Interview Preparation Tips

Interview preparation tips for other job seekers - HR asked questions as per our current work .

I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1) Tell me about yourself
  • Q2. 2) What you know about Gati-kwe ?
  • Ans. 

    Gati-KWE is a logistics and supply chain solutions company in India.

    • Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.

    • It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.

    • Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.

    • It serves various industries including automotive, healthcar...

  • Answered by AI
  • Q3. 3) What is Customer Service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • It involves addressing customer inquiries and concerns

    • Providing information about products or services

    • Resolving complaints and issues

    • Ensuring customer satisfaction and loyalty

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
  • Q4. 4) How you handle your customer ?
  • Ans. 

    I handle customers with patience, empathy, and effective communication.

    • Listen actively to their concerns and needs

    • Acknowledge their emotions and show empathy

    • Offer solutions and alternatives

    • Follow up to ensure satisfaction

    • Maintain a positive and professional attitude

    • Adapt communication style to fit the customer's personality and needs

  • Answered by AI
  • Q5. 5) How you solve your customer queries ?
  • Ans. 

    I listen actively, empathize with their concerns, and provide clear and concise solutions.

    • Listen actively to understand the customer's concern

    • Empathize with the customer to build rapport

    • Provide clear and concise solutions to resolve the issue

    • Offer additional assistance or follow-up if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - In Gati-kwe was the my first job after my graduation. In this company my experience was the mind blowing. HR, Manager all of the my job coligues all are very friendly nature. i lot of things lerned from this company which is very useful of this company experience in my future endeavors. Really i love this company always.

Falcon Force Interview FAQs

How many rounds are there in Falcon Force interview?
Falcon Force interview process usually has 1-2 rounds. The most common rounds in the Falcon Force interview process are HR and Resume Shortlist.
How to prepare for Falcon Force interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Falcon Force. The most common topics and skills that interviewers at Falcon Force expect are BPO Hiring, Bulk Hiring, Campus Hiring, Employee Engagement and Employee Induction.
What are the top questions asked in Falcon Force interview?

Some of the top questions asked at the Falcon Force interview -

  1. What is BPO and customer servi...read more
  2. To provide a good customer service what are the basic...read more
  3. Tell me something about cx servi...read more

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Falcon Force Interview Process

based on 4 interviews

Interview experience

4.8
  
Excellent
View more

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Falcon Force Reviews and Ratings

based on 99 reviews

4.2/5

Rating in categories

4.0

Skill development

4.0

Work-life balance

3.0

Salary

3.8

Job security

3.8

Company culture

2.8

Promotions

4.0

Work satisfaction

Explore 99 Reviews and Ratings
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