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I applied via Approached by Company
I am a highly motivated and experienced professional with a strong background in customer service and problem-solving.
I have over 5 years of experience in the customer service industry, where I have honed my communication and interpersonal skills.
I am skilled in handling difficult situations and resolving customer complaints effectively.
I am a quick learner and adapt well to new technologies and processes.
I have receiv...
CX service refers to customer experience service, which focuses on providing exceptional customer service and ensuring customer satisfaction.
CX service aims to create positive interactions and experiences for customers.
It involves understanding customer needs and preferences to deliver personalized service.
CX service includes various touchpoints such as phone calls, emails, live chat, and social media interactions.
Comp...
I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 2 interview rounds.
I applied via Walk-in and was interviewed in Aug 2021. There was 1 interview round.
Basics of good customer service include empathy, communication, and problem-solving.
Listen actively to the customer's concerns
Communicate clearly and politely
Show empathy and understanding
Offer solutions and follow up on them
Be knowledgeable about the product or service
Be patient and calm, even in difficult situations
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Examples include answering phone calls, responding to emails, and
Falcon Force interview questions for popular designations
I applied via Recruitment Consultant and was interviewed in Aug 2020. There was 1 interview round.
BPO stands for Business Process Outsourcing which involves outsourcing non-core business functions to a third-party provider. Customer service is a crucial aspect of BPO that involves providing support and assistance to customers.
BPO involves outsourcing non-core business functions to a third-party provider
Customer service is a crucial aspect of BPO
Customer service involves providing support and assistance to customers
...
I applied via Recruitment Consultant and was interviewed in Jul 2020. There was 1 interview round.
I applied via Recruitment Consultant and was interviewed in Jun 2020. There was 1 interview round.
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I applied via Campus Placement and was interviewed before Sep 2021. There were 2 interview rounds.
Mcqs on javascript,. 1 coding question
I appeared for an interview in Mar 2021.
I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 3 interview rounds.
based on 4 interviews
Interview experience
based on 100 reviews
Rating in categories
Process Associate
51
salaries
| ₹1.5 L/yr - ₹3.2 L/yr |
Customer Care Executive
17
salaries
| ₹1.2 L/yr - ₹3 L/yr |
Customer Service Executive
11
salaries
| ₹1.8 L/yr - ₹3.5 L/yr |
Operations Executive
8
salaries
| ₹2 L/yr - ₹2.8 L/yr |
Agent
5
salaries
| ₹1.5 L/yr - ₹3.2 L/yr |
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