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Falcon Force Interview Questions, Process, and Tips
Top Falcon Force Interview Questions and Answers
- Q1. To provide a good customer service what are the basics?asked in Customer Service Associate interview
- Q2. What is BPO and customer service?asked in Customer Support Executive interview
Falcon Force Interview Experiences
7 interviews found
Vaiphei Vanglua77
Selected
I applied via Approached by Company
(3 Questions)
- Q1. DISTINGUISHED ME WHAT IS CUSTOMER SERVICE AND CUSTOMER SUPPORT
- Ans. Customer service is the serving the engaging the customer truly feel valuable for the service he owns from one's business organization. whereas. customer support is the only opportunity that the agents offer or show how the Brands or sources the customer owned happily and making the customer more satisfactory to the things he/ she going with more Valuable asset. Thanks Tommy Lee
- Q2. Making the customer's feels a more valuable
- Q3. Serve the was the only option
Interview Preparation Tips
Agent Interview Questions asked at other Companies
Anonymous
(2 Questions)
- Q1. Tell me something about yourself.
- Ans.
I am a highly motivated and experienced professional with a strong background in customer service and problem-solving.
I have over 5 years of experience in the customer service industry, where I have honed my communication and interpersonal skills.
I am skilled in handling difficult situations and resolving customer complaints effectively.
I am a quick learner and adapt well to new technologies and processes.
I have receiv...
- Q2. Tell me something about cx service.
- Ans.
CX service refers to customer experience service, which focuses on providing exceptional customer service and ensuring customer satisfaction.
CX service aims to create positive interactions and experiences for customers.
It involves understanding customer needs and preferences to deliver personalized service.
CX service includes various touchpoints such as phone calls, emails, live chat, and social media interactions.
Comp...
Interview Preparation Tips
Know the process
Do the process
**************
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 2 interview rounds.
(2 Questions)
- Q1. First they will ask a introduction
- Q2. They will give you a topic like covid , india or bpo in which you have to say on these topic for 2 3 minutes
Interview Preparation Tips
Costumer Service Interview Questions asked at other Companies
I applied via Walk-in and was interviewed in Aug 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. To provide a good customer service what are the basics?
- Ans.
Basics of good customer service include empathy, communication, and problem-solving.
Listen actively to the customer's concerns
Communicate clearly and politely
Show empathy and understanding
Offer solutions and follow up on them
Be knowledgeable about the product or service
Be patient and calm, even in difficult situations
- Q2. What is customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Examples include answering phone calls, responding to emails, and
- Q3. Why do you choose to work with falcon force
Interview Preparation Tips
Customer Service Associate Interview Questions asked at other Companies
Falcon Force interview questions for popular designations
I applied via Recruitment Consultant and was interviewed in Aug 2020. There was 1 interview round.
Interview Questionnaire
7 Questions
- Q1. Tell me about yourself?
- Q2. How did you spend your last weekend?
- Q3. Why do you want to join our company?
- Q4. Why should we hire you?
- Q5. What is BPO and customer service?
- Ans.
BPO stands for Business Process Outsourcing which involves outsourcing non-core business functions to a third-party provider. Customer service is a crucial aspect of BPO that involves providing support and assistance to customers.
BPO involves outsourcing non-core business functions to a third-party provider
Customer service is a crucial aspect of BPO
Customer service involves providing support and assistance to customers
...
- Q6. What is your salary expectation?
- Q7. Are you comfortable in night shifts?
Interview Preparation Tips
Customer Support Executive Interview Questions asked at other Companies
Saloni1720 Mendiratta
I applied via Recruitment Consultant and was interviewed in Jul 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. First they'll ask about you're introduction after that about your last birthday, weekend, movie or your daily routine
- Q2. About any topic like social media, women empowerment, demonatization
Interview Preparation Tips
Customer Service Associate Interview Questions asked at other Companies
I applied via Recruitment Consultant and was interviewed in Jun 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. How did you spend your birthday?
- Q2. How did you spend your yesterday?
- Q3. How will you manage night shifts?
Interview Preparation Tips
Customer Care Executive Interview Questions asked at other Companies
Top trending discussions
Interview questions from similar companies
(1 Question)
- Q1. About general details of resume, ie, tell something about your self
(1 Question)
- Q1. Salary compensation and documents submission
Fill application forms and submission of documents
Interview Preparation Tips
I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.
Interview Questionnaire
5 Questions
- Q1. My self, what do you know about this company? Why you joined this company? How do you measure your strengths? What is the relation between customer Service and teaching?
- Q2. Gati is a supply chain of logistics .it's delivered consignment one place to another place on time.
- Q3. I want to join this compan because gati is a well reputed company and it's providing good platform to there employees for their career growth.
- Q4. I am a teacher and I completed all syllabus before coming exams and also providing extra time to their students during exam time. So i am measuring my strengths is hard.
- Q5. Relationship between customer Service and teaching: we provide best service to customers and clients attract more than to our business. As a same we teaching well to there students so parents attract to ou...
Interview Preparation Tips
I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. 1) Tell me about yourself
- Q2. 2) What you know about Gati-kwe ?
- Ans.
Gati-KWE is a logistics and supply chain solutions company in India.
Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.
It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.
Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.
It serves various industries including automotive, healthcar...
- Q3. 3) What is Customer Service ?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
It involves addressing customer inquiries and concerns
Providing information about products or services
Resolving complaints and issues
Ensuring customer satisfaction and loyalty
Examples include answering phone calls, responding to emails, and providing in-person assistance
- Q4. 4) How you handle your customer ?
- Ans.
I handle customers with patience, empathy, and effective communication.
Listen actively to their concerns and needs
Acknowledge their emotions and show empathy
Offer solutions and alternatives
Follow up to ensure satisfaction
Maintain a positive and professional attitude
Adapt communication style to fit the customer's personality and needs
- Q5. 5) How you solve your customer queries ?
- Ans.
I listen actively, empathize with their concerns, and provide clear and concise solutions.
Listen actively to understand the customer's concern
Empathize with the customer to build rapport
Provide clear and concise solutions to resolve the issue
Offer additional assistance or follow-up if necessary
Interview Preparation Tips
Falcon Force Interview FAQs
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Falcon Force Interviews By Designations
Interview Questions for Popular Designations
Falcon Force Interview Process
based on 4 interviews
Interview experience
Interview Questions from Similar Companies
Falcon Force Reviews and Ratings
based on 99 reviews
Rating in categories
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Process Associate
51
salaries
|  ₹0 L/yr - ₹0 L/yr |
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Customer Care Executive
17
salaries
| ₹0 L/yr - ₹0 L/yr |
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Customer Service Executive
11
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Operations Executive
8
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Agent
5
salaries
| ₹0 L/yr - ₹0 L/yr |
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