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I applied via Approached by Company
I am a highly motivated and experienced professional with a strong background in customer service and problem-solving.
I have over 5 years of experience in the customer service industry, where I have honed my communication and interpersonal skills.
I am skilled in handling difficult situations and resolving customer complaints effectively.
I am a quick learner and adapt well to new technologies and processes.
I have receiv...
CX service refers to customer experience service, which focuses on providing exceptional customer service and ensuring customer satisfaction.
CX service aims to create positive interactions and experiences for customers.
It involves understanding customer needs and preferences to deliver personalized service.
CX service includes various touchpoints such as phone calls, emails, live chat, and social media interactions.
Comp...
I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 2 interview rounds.
I applied via Walk-in and was interviewed in Aug 2021. There was 1 interview round.
Basics of good customer service include empathy, communication, and problem-solving.
Listen actively to the customer's concerns
Communicate clearly and politely
Show empathy and understanding
Offer solutions and follow up on them
Be knowledgeable about the product or service
Be patient and calm, even in difficult situations
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Examples include answering phone calls, responding to emails, and
Falcon Force interview questions for popular designations
I applied via Recruitment Consultant and was interviewed in Aug 2020. There was 1 interview round.
BPO stands for Business Process Outsourcing which involves outsourcing non-core business functions to a third-party provider. Customer service is a crucial aspect of BPO that involves providing support and assistance to customers.
BPO involves outsourcing non-core business functions to a third-party provider
Customer service is a crucial aspect of BPO
Customer service involves providing support and assistance to customers
...
I applied via Recruitment Consultant and was interviewed in Jul 2020. There was 1 interview round.
I applied via Recruitment Consultant and was interviewed in Jun 2020. There was 1 interview round.
Top trending discussions
Fill application forms and submission of documents
I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.
I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.
Gati-KWE is a logistics and supply chain solutions company in India.
Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.
It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.
Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.
It serves various industries including automotive, healthcar...
Customer service is the assistance and support provided to customers before, during, and after a purchase.
It involves addressing customer inquiries and concerns
Providing information about products or services
Resolving complaints and issues
Ensuring customer satisfaction and loyalty
Examples include answering phone calls, responding to emails, and providing in-person assistance
I handle customers with patience, empathy, and effective communication.
Listen actively to their concerns and needs
Acknowledge their emotions and show empathy
Offer solutions and alternatives
Follow up to ensure satisfaction
Maintain a positive and professional attitude
Adapt communication style to fit the customer's personality and needs
I listen actively, empathize with their concerns, and provide clear and concise solutions.
Listen actively to understand the customer's concern
Empathize with the customer to build rapport
Provide clear and concise solutions to resolve the issue
Offer additional assistance or follow-up if necessary
based on 4 interviews
Interview experience
based on 99 reviews
Rating in categories
Process Associate
51
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Care Executive
17
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Executive
11
salaries
| ₹0 L/yr - ₹0 L/yr |
Operations Executive
8
salaries
| ₹0 L/yr - ₹0 L/yr |
Agent
5
salaries
| ₹0 L/yr - ₹0 L/yr |
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