Falcon Force Customer Support Executive Interview Questions and Answers

Gati-KWE is a logistics and supply chain solutions company in India.

• Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.

• It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.

• Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.

• It serves various industries including automotive, healthcar...read more

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• It involves addressing customer inquiries and concerns

• Providing information about products or services

• Resolving complaints and issues

• Ensuring customer satisfaction and loyalty

• Examples include answering phone calls, responding to emails, and providing in-person assistance

I handle customers with patience, empathy, and effective communication.

• Listen actively to their concerns and needs

• Acknowledge their emotions and show empathy

• Offer solutions and alternatives

• Follow up to ensure satisfaction

• Maintain a positive and professional attitude

• Adapt communication style to fit the customer's personality and needs

I listen actively, empathize with their concerns, and provide clear and concise solutions.

• Listen actively to understand the customer's concern

• Empathize with the customer to build rapport

• Provide clear and concise solutions to resolve the issue

• Offer additional assistance or follow-up if necessary

There are 50 states in the USA. The newest state added is Hawaii.

• There are 50 states in the USA

• The newest state added is Hawaii

Emails sent to CS Executive are responded within 24 hours.

• Our team ensures that all emails are responded to within 24 hours of receipt.

• In case of high volume, we prioritize urgent emails and respond to them first.

• We also have an automated system that sends acknowledgement emails upon receipt of customer queries.

• If there is a delay in response, we inform the customer and provide an estimated timeline for resolution.

I am not able to provide the answer as I do not have access to the required data.

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