Eveready Industries Area Service Incharge Interview Questions and Answers for Experienced

I am impressed by the company's reputation for innovation and commitment to customer satisfaction.

• Reputation for innovation in the industry

• Commitment to customer satisfaction

• Opportunities for professional growth and development

My last company was a multinational technology company specializing in providing IT solutions for various industries.

• Provided technical support for clients in different sectors

• Implemented and maintained software systems

• Collaborated with cross-functional teams to troubleshoot issues

• Participated in on-site visits for installations and upgrades

Yes, I am comfortable with field work as it allows me to troubleshoot and solve problems on-site.

• I enjoy the hands-on aspect of field work

• I am able to think quickly and adapt to changing environments

• I have experience working in the field during internships or previous jobs

TR in refrigeration stands for Ton of Refrigeration, a unit used to measure the cooling capacity of a refrigeration system.

• TR is a unit of power equal to 12,000 BTUs per hour.

• It is commonly used in the HVAC industry to measure the cooling capacity of air conditioning systems.

• For example, a 2-ton air conditioner can remove 24,000 BTUs of heat per hour.

In my previous company, I was responsible for providing technical support to customers, troubleshooting issues, and performing maintenance on equipment.

• Providing technical support to customers

• Troubleshooting issues with equipment

• Performing maintenance tasks on equipment

• Training customers on how to use the equipment properly

I will handle customers with empathy, active listening, problem-solving skills, and clear communication.

• Show empathy and understanding towards customers' concerns

• Practice active listening to fully understand the issue before providing solutions

• Utilize problem-solving skills to address customer needs effectively

• Communicate clearly and professionally to ensure customers are informed and satisfied

ROI of a service center can be calculated by dividing the net profit generated by the service center by the total investment made in the center.

• Calculate the total revenue generated by the service center over a specific period of time.

• Subtract the total costs incurred by the service center during the same period.

• Divide the net profit by the total investment made in the service center to get the ROI.

• ROI = (Net Profit / ...read more