Epoch Insurance Brokers Assistant Manager Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced retail professional with a strong background in team leadership and customer service.
• Over 5 years of experience in retail management

• Skilled in training and developing staff

• Proven track record of increasing sales and improving customer satisfaction

• Strong communication and problem-solving skills
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Q2. Overall experience
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I have over 5 years of experience in retail management, including leading teams, managing inventory, and driving sales.
• Managed a team of 15 sales associates, providing training and support to improve performance

• Implemented inventory management system resulting in 20% reduction in stock loss

• Developed and executed sales strategies that increased revenue by 15% year over year
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Q3. How u mange in complicated situation
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I manage complicated situations by staying calm, analyzing the problem, seeking input from others, and making a well-thought-out decision.
• Stay calm and composed to think clearly

• Analyze the situation to understand the root cause

• Seek input from team members or experts

• Make a well-thought-out decision based on available information

• Communicate effectively with all stakeholders
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Q4. Best practices in career
Ans. 
Continuous learning, networking, setting goals, seeking feedback, adapting to change, work-life balance
• Continuous learning: Stay updated with industry trends and acquire new skills

• Networking: Build relationships with professionals in your field for opportunities

• Setting goals: Have clear objectives and work towards achieving them

• Seeking feedback: Learn from constructive criticism to improve performance

• Adapting to change...read more
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Q5. Worst experience faced ever
Ans. 
Being falsely accused of theft at a previous job
• Accused of theft by a coworker

• Had to go through a formal investigation process

• Resulted in loss of trust and strained relationships at work
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Q1. Procurement concept
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Q2. P2P process mean what
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Q3. Should cost mean what
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Q1. How could you sales
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Q2. Your own vechicals
Ans. 
I currently own a reliable sedan for daily commuting and a SUV for family trips.
• Reliable sedan for daily commuting

• SUV for family trips
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Q1. Sales regarding
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Q2. How could you perform
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Q3. About your self
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A test to find out if someone has a natural ability for a particular type of work: I had to take an aptitude test before I began training as a nurse.

A group discussion (GD) is a structured conversation where a group of people exchange ideas and opinions on a specific topic. It's a technique used to assess a person's suitability for a role or program, or to judge their personality, thoughts, feelings, and behavior.

Q1. What are the impacts
Ans. 
The impacts of a decision, action, or event can have wide-ranging effects on various aspects of a business or organization.
• Financial impact - decisions can affect revenue, expenses, and profitability

• Operational impact - changes can impact efficiency, productivity, and workflow

• Employee impact - decisions can affect morale, motivation, and retention

• Customer impact - changes can affect satisfaction, loyalty, and retention
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Q2. When is the business impacts caused
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Business impacts are caused by various factors such as market trends, competition, economic conditions, and internal decisions.
• Market trends can impact business by changing consumer preferences and demand for products/services.

• Competition can impact business by offering similar products/services at lower prices or with better features.

• Economic conditions such as inflation, interest rates, and unemployment can impact bu...read more
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Q1. Walk me through your resume
Ans. 
I have a diverse background in retail management, customer service, and team leadership.
• Started my career in retail as a sales associate and quickly moved up to a supervisor role

• Managed a team of 10 employees at XYZ store, exceeding sales targets by 15%

• Implemented new customer service strategies that resulted in a 20% increase in customer satisfaction

• Completed a management training program at ABC Company, focusing on l
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Q2. Gave the history of my work
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Q1. Tell me about yourself
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Q2. Why do you want to come to the bank?
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Q1. Who is in your family
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Q2. Where do you want to see yourself in the next 5 years?
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Q1. Audit procedure of payroll expenses
Ans. 
Audit procedure of payroll expenses involves reviewing payroll records, verifying accuracy, checking for compliance with laws and regulations.
• Review payroll records for accuracy and completeness

• Verify payroll expenses against approved budgets and contracts

• Check for compliance with labor laws and regulations

• Confirm that payroll taxes are calculated correctly

• Compare payroll expenses to previous periods for consistency

• Per...read more
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Q2. Audit procedure of revenue
Ans. 
Audit procedure of revenue involves verifying the accuracy and completeness of revenue transactions.
• Reviewing sales contracts and agreements

• Testing the accuracy of revenue recognition

• Confirming revenue with customers

• Analyzing revenue trends and anomalies

• Checking for proper documentation and authorization

• Performing cutoff tests to ensure revenue is recorded in the correct period
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Q1. Audit procedure payroll
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