Enkei Wheels India Quality Assurance Team Lead Interview Questions and Answers

Customer complaints must be handled promptly and efficiently to ensure customer satisfaction.

• Establish a clear process for receiving and addressing customer complaints

• Assign a dedicated team or individual to handle complaints

• Set specific lead time goals for responding to and resolving complaints

• Regularly review and analyze complaint data to identify trends and areas for improvement

• Provide timely updates to customers th...read more

The 7 QC tools are basic statistical tools used for quality control. They are: Check Sheet, Histogram, Pareto Chart, Scatter Diagram, Control Chart, Cause-and-Effect Diagram, and Flowchart.

• Check Sheet: used to collect and organize data

• Histogram: used to show the frequency distribution of data

• Pareto Chart: used to identify the most frequent problems or defects

• Scatter Diagram: used to show the relationship between two va...read more