Encora Senior Support Engineer Interview Questions and Answers

Great coding test. provided a code base and was asked to find bugs in the code.

Q1. Final HR round discussion to check leadership and team spirit
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Q1. Explain about projects worked
Ans. 
I have worked on various projects involving troubleshooting, system maintenance, and customer support.
• Managed and resolved technical issues reported by customers

• Performed system maintenance tasks to ensure optimal performance

• Provided customer support through phone, email, and chat channels
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Q2. Challenges faced while supporting application
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Challenges include troubleshooting technical issues, managing user expectations, and coordinating with development teams.
• Troubleshooting technical issues such as software bugs or network connectivity issues

• Managing user expectations by providing timely updates and resolutions

• Coordinating with development teams to escalate complex issues or provide feedback for future improvements
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Q1. About your previous work experience
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Q1. Tell us about yourself
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a passion for troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Strong communication skills to effectively communicate with users and IT teams

• Certified in ITIL and CompTIA A+

• Experience in setting up and configuring new hardware
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Q1. What are your strength and weaknesses?
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Q1. Finnone master activity
Ans. We have support finnone master as per business requirement
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Q2. LOS production support,
Ans. We have handle all LOS issue and taken necessary action my end as well co ordinate with vendor
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Q3. LMS production support
Ans. Reschedule cases,knock off,manual advice,closer cases,add and modified applicant, co applicant and guarentor,mobile number change request,service branches change,downsize cases LOS and LMS
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Q1. Jira Administration roles
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Q2. Dashboard configuration
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Q1. Jira project configurations and dashboards
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Q2. Migration of projects from server to cloud
Ans. 
Migration of projects from server to cloud involves planning, testing, and executing the transfer of data and applications.
• Assess the current server setup and identify all projects and data to be migrated

• Choose a suitable cloud provider and plan the migration process

• Test the migration process with a small project before moving larger ones

• Ensure data security and compliance during the migration

• Update any necessary confi
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Q1. Jira project configuration
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Jira project configuration involves setting up workflows, issue types, fields, permissions, and notifications.
• Define issue types (e.g. bug, task, story)

• Create custom fields to capture specific information

• Set up workflows to define the lifecycle of an issue

• Configure permissions to control who can view and edit issues

• Manage notifications to keep stakeholders informed
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Q2. Migrations
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Great coding test. provided a code base and was asked to find bugs in the code.

Q1. Final HR round discussion to check leadership and team spirit
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