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Embibe Customer Service Executive Interview Questions and Answers
Embibe Customer Service Executive Interview Experiences
1 interview found
Interview Questionnaire
1 Question
- Q1. About previous experience and introduction, they ask like that familiar with to work online environment.
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Customer Service Executive Interview Questions & Answers
Testbook.com
Anonymous
posted on 28 Apr 2024
Selected
I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.
(1 Question)
- Q1. Soft skills test
Irate customer wanted a refund, write an email saying we do not have refund policy.
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.
Normal aptitude questions
(1 Question)
- Q1. Tell me about your self? How to satisfy customers?
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Any recent challenge faced and how did you over come it
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Vijay
This is good experience 👍
This is good experience 👍 bhut hi accha rha h
(5 Questions)
- Q1. Aapka naam kya hai
- Q2. Aapke pass phone hai laptop hai
- Q3. Aap kahan se Hain
- Q4. Aap is job ko kar payenge
- Q5. Aapke yahan per net theek chalta hai
Customer Support Executive Interview Questions & Answers
Testbook.com
Anonymous
posted on 23 Aug 2024
(2 Questions)
- Q1. Who is a good customer Service executive?
- Ans.
A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
Empathetic - able to understand and relate to customers' feelings and concerns
Patient - able to remain calm and composed, even in challenging situations
Knowledgeable - has a deep understanding of the product or service being offered
Proactive - takes initiative to address customer issues befor
- Q2. What qualities a good customer Service executive must possess?
- Ans.
A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
Strong communication skills to effectively interact with customers and colleagues
Empathy to understand and address customer concerns
Patience to handle difficult situations and irate customers calmly
Problem-solving abilities to resolve issues efficiently
Positive attitude to ma...
Selected
I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Work Experience
- Q2. Why do you want to join us?
(2 Questions)
- Q1. Customer handling
- Q2. Introduction about yourself
Selected
I applied via Approached by Company and was interviewed before Sep 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about your work experience or roles and responsibilities?
- Q2. Why do you want to join unacademy?
(1 Question)
- Q1. Salary negotiation
Selected
I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.
English history general knowledge
(2 Questions)
- Q1. Self introduction
- Q2. Customer support associate
Selected
I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why do you choose sales ?
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Embibe Customer Service Executive Reviews and Ratings
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