Ekta Cosmetics Technical Trainer Interview Questions and Answers for Freshers

The reporting manager's name is John Smith.

• Reporting manager's name is John Smith

• He has been with the company for 5 years

• He is known for his strong leadership skills

Team leader responsibilities include guiding team members, setting goals, resolving conflicts, and ensuring productivity.

• Setting goals and objectives for the team

• Providing guidance and support to team members

• Resolving conflicts and addressing issues within the team

• Ensuring productivity and meeting deadlines

• Communicating effectively with team members and upper management

I am currently working at XYZ Tech as a Technical Support Engineer.

• Providing technical assistance to customers

• Troubleshooting hardware and software issues

• Collaborating with other teams to resolve complex problems

I have 5 years of work experience in technical support roles.

• 5 years of experience in technical support roles

• Proficient in troubleshooting hardware and software issues

• Skilled in providing customer support via phone, email, and chat

• Familiar with ticketing systems and remote desktop tools

On average, I handle around 20-30 problems/tickets per day.

• I prioritize and triage incoming tickets based on urgency and impact.

• I work efficiently to resolve issues in a timely manner.

• I communicate with customers to gather necessary information for troubleshooting.

• I document solutions and escalate complex issues to higher-level support if needed.

We have 50 desktops and 30 laptops. Desktops are Dell OptiPlex 7070 and laptops are HP EliteBook 840 G6.

• 50 Dell OptiPlex 7070 desktops

• 30 HP EliteBook 840 G6 laptops

The team consists of 10 engineers with diverse technical backgrounds and expertise.

• The team is composed of 10 engineers

• Each engineer has a different technical background and expertise

• The team collaborates to provide technical support for various issues

We have a total of 50 servers, including models Dell PowerEdge R740 and HP ProLiant DL380 Gen10.

• Total number of servers: 50

• Models include Dell PowerEdge R740 and HP ProLiant DL380 Gen10

I am currently working at XYZ Tech as a Technical Support Engineer.

• Providing technical assistance to customers

• Troubleshooting hardware and software issues

• Collaborating with other teams to resolve complex problems

I have 5 years of experience in technical support roles.

• 5 years of experience in technical support roles

• Proficient in troubleshooting hardware and software issues

• Skilled in providing excellent customer service and communication

• Familiar with ticketing systems and remote support tools

Our business address is located at 123 Main Street, Anytown, USA. The reporting location for Technical Support Engineers is on the 5th floor of the main office building.

• Business address: 123 Main Street, Anytown, USA

• Reporting location for Technical Support Engineers: 5th floor of main office building

Technical Support Engineer

• Provide technical assistance to customers

• Troubleshoot and resolve technical issues

• Install and configure software and hardware

• Document technical solutions for future reference