Edutest Solutions Interview Questions and Answers

ITIL is a framework for IT service management that focuses on aligning IT services with the needs of the business.

• ITIL stands for Information Technology Infrastructure Library

• It consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

• ITIL processes include Incident Management, Problem Management, Change Management, Release Management,...read more

To resolve problems in tech, one must identify the root cause, research possible solutions, and implement the best solution.

• Identify the root cause of the problem

• Research possible solutions

• Implement the best solution

• Document the solution for future reference