Edunext Technologies Technical Support Executive Interview Questions and Answers

Q1. Who is a good customer Service executive?
Ans. 
A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
• Empathetic - able to understand and relate to customers' feelings and concerns

• Patient - able to remain calm and composed, even in challenging situations

• Knowledgeable - has a deep understanding of the product or service being offered

• Proactive - takes initiative to address customer issues befor
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Q2. What qualities a good customer Service executive must possess?
Ans. 
A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
• Strong communication skills to effectively interact with customers and colleagues

• Empathy to understand and address customer concerns

• Patience to handle difficult situations and irate customers calmly

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to ma...read more
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Q1. Soft skills test
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Irate customer wanted a refund, write an email saying we do not have refund policy.

Q1. Tell me about yourself.
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Q2. Do you know how edtech company work?
Ans. 
Edtech companies provide educational services and products through technology.
• Edtech companies use technology to deliver educational content and services.

• They often offer online courses, virtual classrooms, and interactive learning tools.

• Some examples of popular edtech companies include Coursera, Khan Academy, and Duolingo.
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Q3. If you selected then how soon you can join?
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Q1. How to develop a Google sheets web app?
Ans. 
To develop a Google Sheets web app, you can use Google Apps Script to create custom functions, menus, and user interfaces.
• Use Google Apps Script to write code for the web app

• Create custom functions to perform specific tasks

• Add menus and user interfaces for better user experience

• Deploy the web app using Google Apps Script editor
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Q2. How is the micro frontend App rendered on the webpage
Ans. 
The micro frontend App is rendered on the webpage using a combination of server-side rendering and client-side rendering.
• The server-side rendering generates the initial HTML content of the micro frontend App on the server and sends it to the client.

• The client-side rendering then takes over and enhances the rendered content by adding interactivity and dynamic behavior.

• This approach allows for faster initial page load an...read more
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Q3. Event loop-related questions
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Q4. Javascript Closure
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Q1. Work Experience
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Q2. Why do you want to join us?
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Q1. Customer handling
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Q2. Introduction about yourself
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Q1. Tell me about your work experience or roles and responsibilities?
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Q2. Why do you want to join unacademy?
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Q1. Salary negotiation
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Normal aptitude questions

Q1. Tell me about your self? How to satisfy customers?
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