Edelweiss Executive Interview Questions and Answers

Understanding the needs of the business, providing effective support, and contributing to its growth are important as a business support executive.

• Understanding the goals and objectives of the business

• Providing timely and efficient support to various departments

• Building strong relationships with clients and stakeholders

• Identifying opportunities for growth and development

• Adapting to changes in the business environment

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The process involves providing assistance and resolving issues for customers through various communication channels.

• Customer support executives handle customer inquiries and complaints

• They provide information about products or services

• They troubleshoot technical issues and escalate complex problems to higher levels

• Communication channels include phone, email, chat, and social media

• Customer satisfaction and retention are

Vlookup is a function in Excel used to search for a value in a table and return a corresponding value from another column.

• Open Excel and select the cell where you want the result to appear

• Type =VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup])

• lookup_value is the value to search for

• table_array is the range of cells containing the data

• col_index_num is the column number in the table_array from which to ret...read more

Pivot can be applied in Excel to summarize and reorganize data.

• Select the data you want to pivot

• Go to the 'Insert' tab and click on 'PivotTable'

• Choose where you want the PivotTable to be placed

• Drag and drop fields into the 'Rows', 'Columns', and 'Values' areas to organize the data

• Apply filters and formatting as needed