Eastern Investments Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and feedback

• Proficient in using CRM systems to track customer interactions

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service performance
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Q2. Why should we hire you
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I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.
• I have X years of experience in customer service roles

• I am skilled in handling difficult customers and resolving conflicts

• I have received positive feedback from previous employers for my excellent communication skills and ability to empathize with customers

• I am highly organi...read more
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Q1. Tell me your strength and weaknesses
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Strength: Excellent communication skills, Weakness: Overthinking
• Strength: Ability to effectively communicate with customers and colleagues

• Strength: Strong problem-solving skills

• Weakness: Tendency to overthink situations and decisions

• Weakness: Struggle with delegating tasks to others
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Q2. Why you are apt for this job
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping others.
• Extensive experience in customer service roles

• Excellent communication skills, both verbal and written

• Strong problem-solving abilities

• Passion for helping customers and resolving their issues

• Ability to remain calm and professional in challenging situations
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Q1. Your 5 year plan
Ans. 
To excel in customer service, gain leadership experience, pursue further education, and contribute to company growth.
• Continue to provide exceptional customer service and exceed performance goals

• Seek opportunities for leadership roles within the customer service department

• Pursue further education or certifications related to customer service or management

• Contribute innovative ideas to improve customer satisfaction and c...read more
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Q2. Where you see yourself in 2 years
Ans. 
In 2 years, I see myself as a Senior Customer Service Executive leading a team and implementing innovative strategies to enhance customer satisfaction.
• Advancing to a leadership role within the customer service department

• Implementing new customer service initiatives to improve customer satisfaction

• Mentoring and training junior customer service representatives

• Attending relevant training and workshops to enhance skills an
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Asked questions of finance and aptitude

Q1. What is machine learning?
Ans. 
Machine learning is a branch of artificial intelligence that involves developing algorithms and models that enable computers to learn from and make predictions or decisions based on data.
• Machine learning is a subset of artificial intelligence that focuses on developing algorithms that can learn from and make predictions or decisions based on data.

• It involves training models on large datasets to recognize patterns and m...read more
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Q2. What do you know about SQL?
Ans. 
SQL is a programming language used for managing and manipulating relational databases.
• SQL stands for Structured Query Language

• It is used to retrieve and manipulate data in relational databases

• Common SQL commands include SELECT, INSERT, UPDATE, DELETE

• SQL can be used to create tables, indexes, and views

• Examples of SQL databases include MySQL, PostgreSQL, Oracle
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Q3. What you know about software Development?
Ans. 
Software development involves creating, designing, testing, and maintaining software applications.
• Software development includes coding, testing, debugging, and documenting software applications.

• Developers use programming languages like Java, Python, C++, etc. to write code.

• Agile and Waterfall are common software development methodologies.

• Version control systems like Git are used to manage code changes.

• Software developm...read more
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Q1. What are the algorithms you know in machine learning and their details ?
Ans. 
Various machine learning algorithms with brief details
• Supervised Learning: Linear Regression, Logistic Regression, Support Vector Machines (SVM), Decision Trees, Random Forest

• Unsupervised Learning: K-means Clustering, Hierarchical Clustering, Principal Component Analysis (PCA)

• Reinforcement Learning: Q-Learning, Deep Q-Networks (DQN)

• Neural Networks: Convolutional Neural Networks (CNN), Recurrent Neural Networks (RNN), L
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Q2. Python questions
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Need to discuss on self intro & need to speak on any one topic

Q1. Regarding previous experience
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Q2. KPI & KRA
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Q1. About team handling, data Churning, Doing data Allocations
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Q2. About Controlling on Attrition & Shrinkage, Team Management, Client Management, Product delivery as per the client requirements. Target🎯 deliveries.
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Q1. I am interested in Tata capital
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Q1. I am interested in Tata capital
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Q2. I am interested in Tata capital
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Q1. What are the documents required for processing a Home loan?
Ans. 
Documents required for processing a Home loan include proof of identity, address, income, property documents, and bank statements.
• Proof of identity (e.g. Aadhar card, passport, driver's license)

• Proof of address (e.g. utility bills, rental agreement)

• Income documents (e.g. salary slips, income tax returns)

• Property documents (e.g. sale deed, NOC from builder)

• Bank statements (e.g. last 6 months)
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Q2. Can you process a housing loan with a document being waived off with oral communication?
Ans. 
No, a housing loan cannot be processed with a document being waived off with oral communication.
• Documents are legally required for processing a housing loan to ensure accuracy and compliance.

• Oral communication is not considered a valid form of documentation in the loan processing.

• Waiving off a document without proper written approval can lead to legal issues and risks for the lender.

• Examples: income verification docume...read more
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Q1. Tell about Housing Loan
Ans. 
Housing loan is a type of loan provided by financial institutions to individuals for purchasing or constructing a house.
• Housing loans typically have lower interest rates compared to other types of loans.

• The loan amount is usually based on the applicant's income, credit score, and the value of the property.

• Repayment of the loan is done through monthly installments over a specified period of time.

• Defaulting on housing lo...read more
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Q2. Are you ok with late office sittings on month ends?
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Q1. Tell me about your self
Ans. 
Experienced legal professional with a strong background in supporting executives and managing legal operations.
• Over 5 years of experience as a legal assistant

• Skilled in drafting legal documents and conducting legal research

• Proficient in managing calendars, scheduling meetings, and coordinating travel arrangements for executives

• Strong communication and organizational skills

• Ability to prioritize tasks and work efficientl
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Q2. Tell me about your family
Ans. 
I come from a close-knit family of four, including my parents and younger sister.
• My parents have been married for over 30 years and have always been supportive of my career goals.

• My younger sister is currently studying to become a nurse and I am very proud of her dedication.

• We enjoy spending quality time together, whether it's going on family vacations or simply having dinner at home.
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Q3. SARFESAI ACT, NI ACT, ARBITRATION, DRAFTING, CPC - O. 29
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Q1. Tell me about yourself
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Q2. Tell me about the projects you have worked on
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Q1. Tell me about yourself
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Q2. Why do you want to join BofA?
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Q1. Tell you about some thing
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Q2. Which porife for job and toatal experience for you collection
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Q3. My name is Prashant Tiwari. I have 2 years of experience in collection of 2years and I have good knowledge of home loan property loan plural recovery. I am also in private finance on a regular post and I d...read more
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Q4. What are bkt 1 bkt2 bkt3 explain
Ans. 
BKT1, BKT2, and BKT3 are commonly used abbreviations in the credit industry to categorize the payment behavior of borrowers.
• BKT1 refers to borrowers who have never missed a payment and have a good credit history.

• BKT2 refers to borrowers who have missed a few payments but are still considered low risk.

• BKT3 refers to borrowers who have a history of missing payments and are considered high risk.
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Q5. Life gols Prashant
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