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Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Case Study 

Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.

Round 2 - Technical 

(5 Questions)

  • Q1. What is your understanding of emotional intelligence?
  • Ans. 

    Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.

    • Emotional intelligence involves self-awareness and self-regulation.

    • It also includes empathy and social skills.

    • Example: Being able to remain calm and composed in a stressful customer interaction.

    • Example: Understanding and responding appropriately to a customer's emotions.

  • Answered by AI
  • Q2. What is the role of technical customer service?
  • Ans. 

    Technical customer service involves providing assistance with technical issues and troubleshooting for customers.

    • Assisting customers with technical issues related to products or services

    • Troubleshooting problems and providing solutions

    • Explaining technical information in a clear and understandable way

    • Offering guidance on how to use products or services effectively

    • Escalating complex technical issues to higher level suppor

  • Answered by AI
  • Q3. What is the difference between customer service and technical support?
  • Ans. 

    Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.

    • Customer service involves addressing general inquiries and providing assistance with products or services.

    • Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.

    • Customer s...

  • Answered by AI
  • Q4. What are technical skills in customer service?
  • Ans. 

    Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.

    • Proficiency in using customer relationship management (CRM) software

    • Ability to troubleshoot technical issues remotely

    • Knowledge of online chat platforms and ticketing systems

    • Experience with data entry and analysis for customer support

    • Familiarity with social media platforms for customer interaction

  • Answered by AI
  • Q5. What is customer satisfaction?
  • Ans. 

    Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.

    • Customer satisfaction is the result of meeting or exceeding customer expectations.

    • It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.

    • Measuring customer satisfaction can be done through surveys, feedback forms, a...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Associate interview:
  • medical coding
  • MATLAB
  • Database Administration
Interview preparation tips for other job seekers - Please give this a try, and you will gain valuable experience regarding interviews.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - Panel interview 

(11 Questions)

  • Q1. WALK US THROUGH YOUR RESUME.
  • Q2. WHAT ARE YOUR QUALIFICATIONS, EXPERIENCE AND BIGGEST ACHIEVEMENTS?
  • Ans. 

    I have a Bachelor's degree in Quality Management, 5 years of experience in quality assurance, and successfully implemented a new quality control system.

    • Bachelor's degree in Quality Management

    • 5 years of experience in quality assurance

    • Implemented a new quality control system

  • Answered by AI
  • Q3. HOW MANY NUMBER OF PEOPLE DO YOU DIRECTLY MANAGE AND WHAT CHALLENGES DID YOU FACE AT LAST ORGANISATION?
  • Q4. WHAT ARE YOUR PROBLEM SOLVING TECHNIQUES?
  • Ans. 

    I use a combination of root cause analysis, brainstorming, and data analysis to solve problems efficiently.

    • Identify the root cause of the problem before jumping to solutions

    • Brainstorm potential solutions with a team or individually

    • Use data analysis to make informed decisions and track progress

    • Implement solutions and monitor results for effectiveness

    • Adjust strategies as needed based on feedback and outcomes

  • Answered by AI
  • Q5. WHAT METRICS DID YOU ACHIEVE IN OUR LAST ORGANISATION WITH EXAMPLE?
  • Q6. WHAT IMPROVEMENTS DID YOU BRING IN YOUR CURRENT ORGANISATION, AND DO YOU GIVE INDIVIDUAL CONTRIBUTION TO THE TEAM FOR THIS OR BY GROUP?
  • Ans. 

    I implemented a new quality control system that improved efficiency by 20% through individual contributions and team collaboration.

    • Implemented a new quality control system to streamline processes

    • Led training sessions for team members to ensure understanding and compliance

    • Collaborated with cross-functional teams to identify and address quality issues

    • Introduced regular quality audits to monitor and improve performance

  • Answered by AI
  • Q7. WHAT SKILLS DO YOU HAVE- KAIZEN, PROCESS EXCELLENCE, SIX SIGMA, ANY SPECIFIC CERTIFICATIONS AS- SQL OR TABLEAU, DATA STUDIO ETC?
  • Q8. WHAT ARE YOUR BIGGEST ACHIEVEMENTS IN YOUR LAST ORGANISATION, AND WHAT BRINGS YOUR INTEREST TO QUALITY?
  • Q9. HOW CLOSELY HAVE YOU WORKED WITH SUPPLY CHAIN OPERATIONS AND WHAT EXACTLY WOULD YOU DO TO REDUCE PICKING TIME IN THE WAREHOUSE?
  • Ans. 

    I have closely worked with supply chain operations and would implement process improvements to reduce picking time in the warehouse.

    • I have collaborated with supply chain teams to optimize inventory management and streamline processes.

    • Implemented barcode scanning technology to improve accuracy and efficiency in picking orders.

    • Analyzed data to identify bottlenecks in the picking process and implemented solutions such as ...

  • Answered by AI
  • Q10. WHAT TECHNIQUE WOULD YOU USE TO REDUCE THE SCM OPERATIONS IN A WAREHOUSE?
  • Ans. 

    Implementing lean principles such as 5S, Kanban, and Just-in-Time inventory management can help reduce SCM operations in a warehouse.

    • Implement 5S methodology to organize the warehouse and reduce waste

    • Utilize Kanban system to optimize inventory levels and streamline processes

    • Adopt Just-in-Time inventory management to minimize excess inventory and improve efficiency

  • Answered by AI
  • Q11. BASIC SITUATION, LOGICS AND GENERAL QUESTIONS.

Interview Preparation Tips

Interview preparation tips for other job seekers - BE WELL PREPARED AND BE HANDY WITH LOTS OF ANSWERS RELATED TO GENERAL PRACTICAL DAY TO DAY WORK SCENARIOS AND IT IS BETTER IF YOU KNOW TECHNICAL TOOLS WELL AS THAT WOULD HELP YOU LAND THE JOB EASILY AND GROW, REST COMMUNICATION AND ABILITY MATTERS, ALL THE BEST FOLKS!
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

MY aptitude round was on naukrii.com , which I cleared.

Round 2 - Technical 

(2 Questions)

  • Q1. Questions were asked on OOPS Concept, Make sure you should have a strong command on oops.
  • Q2. 1 DSA Question and they told me to write the code on whiteboard
Round 3 - Technical 

(2 Questions)

  • Q1. It was technical interview, she asked me about my project and asked me to tell test cases on my project.
  • Q2. 1 dsa question, 2 strings anagram, and other pattern question
Round 4 - Technical 

(2 Questions)

  • Q1. It was with qa lead of infoedge company. she told me to tell test cases of chair.
  • Q2. She asked me about testing and all.
Round 5 - HR 

(1 Question)

  • Q1. AAbhi hua nhi hai, jab hoga toh bata dungi.

Lead Interview Questions & Answers

Swiggy user image Bhagwat Suryawanshi

posted on 5 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Questions regarding operations
  • Q2. Questions regarding manpower management and cost
Round 2 - One-on-one 

(2 Questions)

  • Q1. Questions regarding ownership as a warehouse manager
  • Q2. Questions regarding communication skills and personal development
Round 3 - HR 

(2 Questions)

  • Q1. Personal details
  • Q2. Career goals in corporate
  • Ans. 

    My career goal in the corporate sector is to climb the ladder to a leadership position where I can make strategic decisions and drive the success of the company.

    • Work towards obtaining a management role within the next 5 years

    • Develop strong leadership and communication skills through training and mentorship

    • Contribute to the growth and profitability of the company through innovative strategies

    • Build a strong network of pr

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Technical 

(7 Questions)

  • Q1. Resume based questions
  • Q2. Why product management
  • Ans. 

    Passion for creating innovative products and solving customer problems drives me towards product management.

    • Passion for innovation and problem-solving

    • Opportunity to work cross-functionally with various teams

    • Desire to make a positive impact on customers' lives

    • Enjoyment of the strategic and creative aspects of product development

  • Answered by AI
  • Q3. What is the difference between indiamart and Flipkart/amazon
  • Ans. 

    Indiamart is a B2B marketplace connecting buyers and sellers, while Flipkart/Amazon are B2C e-commerce platforms.

    • Indiamart focuses on connecting businesses for bulk purchases, while Flipkart/Amazon cater to individual consumers.

    • Indiamart offers a wide range of products across industries, while Flipkart/Amazon focus on retail consumer goods.

    • Indiamart allows businesses to negotiate prices directly with sellers, while Fli...

  • Answered by AI
  • Q4. Product design and improvement - What is your favourite app? (YT) how will you increase subscription of yt premium.
  • Ans. 

    My favorite app is YouTube. To increase subscriptions to YouTube Premium, I would focus on exclusive content, personalized recommendations, and bundle deals.

    • Create exclusive content only available to YouTube Premium subscribers

    • Improve personalized recommendations to showcase the value of Premium features

    • Offer bundle deals with other popular services like music streaming platforms

    • Promote the benefits of ad-free viewing,

  • Answered by AI
  • Q5. Guesstimates - suppose there are 2 crore people in Delhi, guess the number of personal. The vehicles are strictly for personal use only
  • Ans. 

    I would estimate around 50 lakh personal vehicles in Delhi based on average household size and car ownership rates.

    • Consider average household size in Delhi (around 4 people per household)

    • Look at car ownership rates in Delhi (around 30% of households own a car)

    • Calculate number of households in Delhi (2 crore people / 4 people per household)

    • Estimate number of personal vehicles based on car ownership rates

  • Answered by AI
  • Q6. Root cause analysis - You are loosing users ok YT and the active users have declined from 5L to 2L.
  • Ans. 

    The decline in active users on YT from 5L to 2L may be due to various factors such as changes in algorithms, competition from other platforms, or lack of engaging content.

    • Conduct a user survey to gather feedback on why they are using YT less

    • Analyze the competition to see if users are migrating to other platforms

    • Review recent changes in YT algorithms that may have affected user engagement

    • Evaluate the quality and relevan...

  • Answered by AI
  • Q7. Where are you from
  • Ans. 

    I am from a small town in the Midwest called Springfield.

    • I grew up in a close-knit community surrounded by farmland

    • The town had a population of around 10,000 people

    • I attended the local high school and participated in various community events

  • Answered by AI
Round 2 - HR 

(4 Questions)

  • Q1. Introduction about myself
  • Ans. 

    I am a highly motivated and detail-oriented individual with a background in marketing and a passion for product development.

    • Background in marketing

    • Passion for product development

    • Detail-oriented

    • Highly motivated

  • Answered by AI
  • Q2. Where are you from
  • Ans. 

    I am from a small town in the Midwest called Springfield.

    • I grew up in a close-knit community surrounded by farmland.

    • My hometown is known for its annual county fair and local farmers market.

    • I have fond memories of playing in the town park and attending high school football games.

    • Despite its small size, Springfield has a strong sense of community and pride.

  • Answered by AI
  • Q3. Why join indiamart
  • Ans. 

    Joining IndiaMART offers a dynamic work environment, opportunities for growth, and a chance to be part of a leading B2B marketplace.

    • Opportunity to work in a fast-paced and innovative industry

    • Chance to contribute to the growth of a leading B2B marketplace

    • Dynamic work environment with room for career advancement

    • Access to a wide network of businesses and professionals

    • Opportunity to work with cutting-edge technology and so

  • Answered by AI
  • Q4. More discussion like question on profile and cultural fit.

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn on product development/improvement, RCA, guesstimates and be through with your resume
Exponent or pm school on yt can help
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. How to verify car is Major accidental
  • Ans. 

    To verify if a car is major accidental, check for signs of extensive damage and repair work.

    • Look for mismatched paint or panels indicating repair work

    • Check for signs of frame damage or structural issues

    • Inspect for any airbag deployment or replacement

    • Review the vehicle history report for any past accidents

    • Consult with a professional mechanic or body shop for a thorough inspection

  • Answered by AI
  • Q2. How to check apron replace
  • Ans. 

    To check apron replace, inspect for wear and tear, measure thickness, check for cracks or damage, and ensure proper alignment.

    • Inspect apron for wear and tear

    • Measure thickness of apron material

    • Check for cracks or damage on the apron

    • Ensure proper alignment of the apron

  • Answered by AI
  • Q3. 1 check car piller roboting punching are proper visible aur not than confirm car are accidental aur not ..
  • Q4. Check apron replace1 point check apron selent are are original and 2 roboting punching than confirm apron replace ya repair..
  • Q5. Check uppar member lower member radiator support both side legs apron col top head light support than confirm car is Major accidental aur not ..

Interview Preparation Tips

Interview preparation tips for other job seekers - Verify the car is accidental to 1 point check body structure parts like piller roof and boot floor and upar cross member lower cross member and radiator support and both side legs than confirm car are major accidental aur not ..
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. What basic questions have you been asked regarding your accomplishments and achievements?
  • Q2. Technical regarding excel
Round 2 - HR 

(1 Question)

  • Q1. Why do you believe you are a good fit for this role?
  • Ans. 

    I have a proven track record of successfully managing key accounts and developing strong relationships with clients.

    • Extensive experience in key account management

    • Strong communication and negotiation skills

    • Ability to identify and capitalize on business opportunities

    • Track record of exceeding sales targets

    • Excellent relationship-building skills

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Excel questions about vlookup
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. What are the duties and responsibilities associated with the job?
  • Ans. 

    The duties and responsibilities of a Store Manager include overseeing daily operations, managing staff, ensuring customer satisfaction, and maximizing sales.

    • Overseeing daily operations of the store

    • Managing and training staff

    • Ensuring customer satisfaction

    • Maximizing sales and profitability

    • Inventory management and ordering supplies

    • Creating and implementing store policies and procedures

    • Handling customer complaints and reso...

  • Answered by AI
  • Q2. What is your current job profile?
  • Ans. 

    I am currently working as an Assistant Store Manager at a retail store.

    • Responsible for overseeing daily operations of the store

    • Managing inventory and stock levels

    • Training and supervising staff

    • Assisting customers with inquiries and concerns

    • Implementing sales strategies to meet targets

  • Answered by AI
  • Q3. What is your job location?
  • Ans. 

    The job location is at the store where I will be managing the daily operations and overseeing the staff.

    • The job location is at the physical store where products are sold.

    • I will be responsible for managing the store's daily operations and ensuring smooth functioning.

    • I will oversee the staff and ensure they are performing their duties efficiently.

    • Examples: ABC Store, XYZ Mall, 123 Street

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Duties and responsibilities
  • Q2. What are your key performance indicators (KPIs)?
  • Ans. 

    Key performance indicators (KPIs) are metrics used to evaluate the success of a store manager in achieving goals and driving performance.

    • Sales revenue

    • Customer satisfaction scores

    • Inventory turnover rate

    • Employee turnover rate

    • Profit margin

    • Conversion rate

    • Average transaction value

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Lenskart Store Manager interview:
  • Balance score card
  • Net promoter score
  • Conversions
  • Selling Skills
  • Knowledge Management
  • Sale increase
  • Customer Handling
  • Grooming
Interview preparation tips for other job seekers - Good question regarding the hiring process for the store.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

The group discussion was on the topic of wheather we need to support Ai chat bots for better customer interactions or we should go with human resources as recruiting people for that role.

Round 2 - Assignment 

What would you do if you had 2 million dollars right now , how would you spend it?

Round 3 - One-on-one 

(2 Questions)

  • Q1. How would you handle a situation where a customer order is delayed?
  • Ans. 

    I would communicate with the customer, investigate the delay, and offer solutions to resolve the issue.

    • Communicate with the customer promptly to inform them about the delay and apologize for any inconvenience.

    • Investigate the reason for the delay by checking with the shipping carrier or internal processes.

    • Offer solutions such as expedited shipping, discounts, or refunds to make up for the delay.

    • Provide regular updates t...

  • Answered by AI
  • Q2. How would you handle if a customers order has been cancelled from restaurant side after waiting for 2 hours
  • Ans. 

    I would apologize to the customer, offer a refund or replacement, and ensure their next order is prioritized.

    • Apologize sincerely to the customer for the inconvenience caused

    • Offer a refund or replacement for the cancelled order

    • Ensure the customer's next order is prioritized and expedited

    • Provide a discount or voucher for their next order as a gesture of goodwill

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Zomato Customer Experience Associate interview:
  • zomato
  • food ordering
Interview preparation tips for other job seekers - Be open about your thoughts , speak what comes to your mind just dont hesitate to deliver what pops up in your mind. Iam writing this cuz this may give you an idea how this goes. You may have a different procedure to go through but never the less dont be scared to deliver the points you have , just express what you feel about the topic given to you.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced operations professional with a proven track record of leading teams to success.

    • Over 5 years of experience in operations management

    • Strong leadership skills with a focus on team development

    • Implemented process improvements resulting in increased efficiency

    • Excellent communication and problem-solving abilities

  • Answered by AI
  • Q2. Explain different IATA codes
  • Ans. 

    IATA codes are three-letter codes used to identify airports and airlines in the aviation industry.

    • IATA codes for airports consist of three letters and are assigned by the International Air Transport Association.

    • IATA codes for airlines also consist of three letters and are used to identify individual airlines.

    • Some examples of IATA codes for airports are JFK for John F. Kennedy International Airport in New York and LAX f...

  • Answered by AI
  • Q3. Why do you wanna join Easemytrip
  • Ans. 

    I want to join Easemytrip because of its innovative approach to the travel industry and its reputation for excellent customer service.

    • Innovative approach to the travel industry

    • Reputation for excellent customer service

    • Opportunity for growth and development

    • Passion for travel and helping others

  • Answered by AI
  • Q4. How was your last weekend?
  • Ans. 

    Spent the weekend hiking in the mountains with friends and enjoying the beautiful fall foliage.

    • Went hiking in the mountains

    • Enjoyed the fall foliage

    • Spent time with friends

  • Answered by AI
  • Q5. Describe briefly about your skills
  • Ans. 

    Experienced in team leadership, problem-solving, communication, and process improvement.

    • Strong leadership skills demonstrated through successful team management

    • Effective problem-solving abilities to address operational challenges

    • Excellent communication skills to facilitate collaboration and productivity

    • Proven track record of implementing process improvements for efficiency

    • Proficient in data analysis and decision-making

  • Answered by AI

Interview Preparation Tips

Topics to prepare for EaseMyTrip.com Team Lead Operations interview:
  • gds
  • Travel
Interview preparation tips for other job seekers - Be confident and just do not fumble. Rest everything will be very easy

Ease Interview FAQs

How to prepare for Ease interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Ease. The most common topics and skills that interviewers at Ease expect are SQL, Analytical, Coding, Debugging and Javascript.

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