DSM Senior Customer Service Representative Interview Questions and Answers

Q1. General Discussion
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Q1. Previous work experience
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I have 5 years of experience in marketing and sales.
• Worked as a Marketing Executive at XYZ Company for 2 years

• Managed a team of 5 sales representatives at ABC Company for 3 years

• Achieved 20% increase in sales revenue in the first year at ABC Company

• Developed and implemented successful marketing campaigns for multiple products
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Q2. What you have worked and ERP knowledge
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I have worked extensively with ERP systems and have a strong knowledge of their functionality.
• I have experience working with SAP, Oracle, and Microsoft Dynamics ERP systems.

• I have worked on implementing ERP systems for clients in various industries such as manufacturing, healthcare, and retail.

• My knowledge of ERP systems includes modules such as finance, supply chain management, and human resources.

• I have also provided...read more
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Q1. Depending on the role?
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Q1. About my experience
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Q1. Questions related to accounting, cas application
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Basic Accounting questions and analytical questions

Q1. Journal entries, Accrualss, Deferred revenue
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Q2. What is deferred revenue
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Deferred revenue is an accounting term that refers to revenue that has been received but not yet earned.
• Deferred revenue is also known as unearned revenue.

• It is common in subscription-based businesses where customers pay in advance for services that will be provided over time.

• The revenue is recognized as earned revenue over the period of time that the service is provided.

• Deferred revenue is recorded as a liability on t...read more
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Accounts Payable related questions, Aptitude and Communication email writting

Q1. End to end Accounts Payable activities, how you will deal wiyh customers. Open items, GRIR analysis and KPI
Ans. 
I will handle end to end Accounts Payable activities by effectively communicating with customers, conducting GRIR analysis, and monitoring KPIs.
• Communicate with customers to resolve any issues or discrepancies in invoices or payments

• Conduct regular GRIR (Goods Receipt/Invoice Receipt) analysis to ensure accuracy of accounts payable balances

• Monitor key performance indicators (KPIs) such as invoice processing time, payme...read more
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Q1. Salary discussion with HR, You should be cautious offer letter read properly.
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Questions about accounts payable

Q1. Same as question about your experience and what are the topics which was mentioned in the your Cv and cross questions
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