DSM Senior Customer Service Representative Interview Questions and Answers

Business Case Study of aligning Supply Chain

Q1. Details about my past experience
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Paint shop overall process Like PT AND ED &SEALER & TOP COAT

Q1. How to manage the customer line
Ans. 
Managing the customer line involves effective communication, organization, and prioritization.
• Ensure clear communication with customers regarding wait times and updates

• Implement a queuing system to manage customer flow efficiently

• Train staff to handle customer inquiries and issues promptly

• Prioritize urgent cases while maintaining fairness and transparency

• Utilize technology such as CRM systems to track customer interact
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Q2. How to relationship with customer end and how to quality issues solved shortly .
Ans. 
Building strong relationships with customers and resolving quality issues promptly are key aspects of customer support.
• Maintain open communication with customers to understand their needs and concerns

• Provide timely and effective solutions to quality issues to ensure customer satisfaction

• Follow up with customers to ensure their issues have been resolved to their satisfaction

• Implement feedback from customers to improve o...read more
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Q1. Tell me about yourself
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Q2. Why are you switching
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Q1. Technical question related to your work areas
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Q2. Difference between Paint and Coating
Ans. 
Paint is a colored substance that is spread over a surface to give it a new look, while coating is a covering that is applied to protect the surface from damage or corrosion.
• Paint is primarily used for decorative purposes, while coating is used for protection and durability.

• Paint is usually thinner and more easily applied, while coating is thicker and requires more specialized application techniques.

• Examples of paint i...read more
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Q1. Psychological question
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It will be of Medium difficulty

It's is consists of easy questions

Q1. 25 mins on coding 15 mins on aptitude 10 mins on communication
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Q1. Azure, C#,Angular ,Aptitude
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Q1. Solid principles, OOPS ,Data analytics, virtualization
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Q1. Asking about back ground and also CTC structure also expected salary
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Q2. Telling about back ground details previous employer and expectations
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Q3. All salery related asking its proof
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Q4. Giving bank statement
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Q1. Asking related about utility section and Sap .. also asking about technical questions also asking root cost
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Q2. Telling about utility and sap
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Q1. Asking about All process details knowledge and my experience
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Q2. Telling him all process about utility and mechanical knowledge
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Q3. How to check mechanical seal oky
Ans. 
To check mechanical seal, perform visual inspection, pressure test, and leakage test.
• Perform visual inspection to check for any visible damage or wear on the seal

• Conduct a pressure test to ensure the seal can withstand the required pressure

• Perform a leakage test to check if the seal is properly sealing the joint

• Check the temperature of the seal to ensure it is within the specified range

• Check the lubrication of the seal
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Q4. By calculate runout of shaft
Ans. 
Runout of a shaft can be calculated by measuring the amount of deviation from a true circular path.
• Use a dial indicator to measure the deviation of the shaft from a true circular path

• Rotate the shaft and take readings at various points to get an accurate measurement

• Calculate the average deviation to determine the runout of the shaft

• Runout can be caused by various factors such as misalignment, bent shaft, or worn bearin
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Q5. Utility load how to calculate
Ans. 
Utility load is calculated by determining the total power consumption of all devices connected to the utility grid.
• Determine the power consumption of each device connected to the grid

• Add up the total power consumption of all devices

• Consider the time of day and season to account for varying energy demands

• Factor in any renewable energy sources or backup generators

• Use software tools to automate the calculation process
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Q6. Telling about technical solutions
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Q1. Are you okay with doing routine jobs
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Q2. Tell me more about yourself
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