Diebold Nixdorf Technical Support Engineer 1 Interview Questions and Answers

To troubleshoot office issues, start by identifying the problem, checking for common solutions, and seeking help from colleagues or IT support if needed.

• Identify the specific issue or error

• Check for common solutions such as restarting the software or computer

• Consult colleagues or IT support for assistance if needed

I am a dedicated and experienced Desktop Support Engineer with a passion for troubleshooting and resolving technical issues.

• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Strong communication skills to effectively communicate with users and IT teams

• Certified in ITIL and CompTIA A+

• Experience in setting up and configuring new hardware

Ticketing tools, network basics, and commands are essential for Technical Support Associates.

• Ticketing tools: ServiceNow, Jira, Zendesk

• Network basics: IP addressing, subnetting, DNS, DHCP

• Commands: ping, ipconfig, tracert

Blue screen of Death is a Windows error screen that appears when the system encounters a critical error.

• BSOD is a stop error screen that indicates a system crash or failure.

• It usually includes an error code and information about the cause of the crash.

• Common causes of BSOD include hardware issues, driver conflicts, and software errors.

Printer issues can range from connectivity problems to paper jams and print quality issues.

• Common printer issues include connectivity problems, paper jams, print quality issues, and driver errors.

• Troubleshooting steps may include checking connections, clearing paper jams, adjusting print settings, and updating drivers.

• Examples of printer issues include printer not responding, paper getting stuck in the printer, faded o...read more