Diahome Service Excellence Manager Interview Questions, Process, and Tips

Q1. Process improvement -
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Q2. Is BB certified enough to be recruited without having exposure in MINI TAB
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Q3. No, skill set to be explored with certain application usage
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Q4. Skill set depends on the usuage of that particular application
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An exam used to determine an individual's skill or propensity to succeed in a given activity.

Q1. Here you are supposed to give a brief introduction, answer a few HR interview questions and answers about your job role or career and in the end, discuss salary, perks, benefits, deductions, company rules ...read more
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Q2. Starting a conversation and establishing a connection between yourself and someone else or between two or more people you know who don't know each other. Introductions explain who the person you are introd...read more
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Q1. Any six sigma implementation?
Ans. 
Yes, I have experience in implementing Six Sigma methodologies to improve processes and reduce defects.
• Led a Six Sigma project to reduce defects in manufacturing by 30%

• Implemented DMAIC methodology to streamline processes and improve efficiency

• Trained team members on Six Sigma principles and tools

• Utilized statistical analysis to identify root causes of defects

• Worked closely with stakeholders to ensure successful implem...read more
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Q2. What did you do in your current organisation?
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Q3. Will you be able to work on high volume & high value?
Ans. 
Yes, I have experience working on high volume and high value projects.
• I have successfully managed large scale projects with high volume of data and transactions.

• I have experience optimizing processes to increase efficiency and value.

• I am comfortable working under pressure and delivering results in a fast-paced environment.
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Q4. In this organisation change takes a lot of time. Will you be able to cope up with the speed and momentum?
Ans. 
Yes, I have experience in driving change initiatives efficiently and effectively.
• I have a proven track record of successfully leading process improvement projects in previous roles.

• I am adept at identifying bottlenecks and implementing solutions to drive change at a faster pace.

• I have experience in working with cross-functional teams to ensure alignment and accelerate the pace of change.

• I am adaptable and can quickly a...read more
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Q1. Infosys company branch
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Q2. Infosys company CEO
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Q1. Describe a project of yours.
Ans. Describe a project you are confident about.
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Q2. What are the SPC tools we use in six sigma?
Ans. 
SPC tools commonly used in Six Sigma include control charts, histograms, Pareto charts, scatter plots, and fishbone diagrams.
• Control charts are used to monitor process stability over time.

• Histograms display the distribution of data.

• Pareto charts help identify the most significant factors affecting a process.

• Scatter plots show the relationship between two variables.

• Fishbone diagrams (Ishikawa or cause-and-effect diagram
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Q3. What is FMEA and why it is used?
Ans. 
FMEA stands for Failure Mode and Effects Analysis. It is used to identify and prioritize potential failures in a process or product.
• FMEA is a systematic method for analyzing potential failure modes of a process or product.

• It helps in identifying the potential effects of these failures on the system.

• FMEA prioritizes the failures based on their severity, occurrence, and detection.

• It is used to proactively address and mit...read more
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Q4. Describe control charts.
Ans. 
Control charts are statistical tools used to monitor and control processes over time.
• Control charts display process data over time, with a central line representing the average and upper/lower control limits.

• They help identify trends, shifts, and outliers in the process performance.

• Common types of control charts include X-bar and R charts, p charts, and c charts.

• Control charts are used in quality control to ensure proc...read more
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Q5. Difference between control chart and a run chart.
Ans. 
Control charts are used to monitor process variation and detect out-of-control conditions, while run charts simply display data over time.
• Control charts have control limits to determine if a process is in control or out of control.

• Run charts do not have control limits and are used to display trends over time.

• Control charts are typically used in statistical process control to monitor process stability and identify speci...read more
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Q1. What are the non parametric tests?
Ans. 
Non parametric tests are statistical tests that do not make assumptions about the parameters of the population distribution.
• Non parametric tests are used when the data does not meet the assumptions of parametric tests.

• They are distribution-free tests, meaning they do not require the data to be normally distributed.

• Examples of non parametric tests include Mann-Whitney U test, Wilcoxon signed-rank test, and Kruskal-Walli
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Q2. Describe agile and why it is required?
Ans. 
Agile is a project management methodology that emphasizes flexibility, collaboration, and continuous improvement.
• Agile focuses on delivering value to customers through iterative development and frequent feedback.

• It promotes adaptive planning, evolutionary development, early delivery, and continuous improvement.

• Agile helps teams respond to changes quickly and effectively, leading to better outcomes and higher customer s...read more
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Q1. Details about last Six Sigma project completed
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Q1. How would you bring down WD close down by 1 day
Ans. 
By optimizing production processes and reducing downtime, WD can close down by 1 day.
• Analyze current production processes and identify areas for improvement

• Implement lean manufacturing principles to reduce waste and increase efficiency

• Invest in new technology or equipment to improve production speed and quality

• Train employees on best practices and encourage continuous improvement

• Schedule maintenance and repairs during
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