Deliveroo Customer Service Executive Interview Questions and Answers

Q1. Need good company to work i will give 100%
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Q2. Best companies to work
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Q1. What is zomato?
Ans. 
Zomato is a popular online food delivery and restaurant discovery platform.
• Online food delivery service

• Restaurant discovery platform

• Offers reviews, ratings, and menus of restaurants

• Provides options for ordering food online or booking tables at restaurants
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Q2. Tell me your Introduction?
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What do you mean by customer service experience and why do you think you are fit for this role?

Q1. Tell me about yourself self
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional support and resolving customer issues.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and providing solutions

• Excellent communication and interpersonal skills

• Ability to remain calm and patient in challenging situations

• Proven track record of achieving customer...read more
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Q2. Why you want do this job?
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I enjoy helping people and providing excellent customer service.
• I have a passion for assisting others and ensuring their satisfaction.

• I have strong communication and problem-solving skills.

• I thrive in a fast-paced and dynamic environment.

• I have previous experience in customer service roles.

• I believe in the importance of building positive relationships with customers.

• I am motivated by the opportunity to make a differenc
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Q3. Can u give full time ?
Ans. 
Yes, I can work full time.
• I am available to work full time and commit to the required hours.

• I have no other commitments that would prevent me from working full time.

• I understand the importance of being fully dedicated to providing excellent customer service.

• I am willing to adjust my schedule if needed to meet the demands of the job.
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Q4. What is customer relationship management?
Ans. 
Customer relationship management (CRM) is a strategy to manage and improve interactions with customers.
• CRM is a system or approach used by businesses to manage and analyze customer interactions and data.

• It involves collecting and organizing customer information to enhance customer satisfaction and loyalty.

• CRM helps businesses track customer interactions, manage sales leads, and provide personalized customer service.

• It ...read more
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Q5. Customer relationship management is a technology for managing all your company's relationship and interaction with customer and potential customer
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Q6. How u deal to the customer if he get non veg food instead of veg food ?
Ans. Firstly,l apologies to the customer and assure him that I will act immediately to address his complaint and also provide same meal with extra discount and free complementary drink as a compensation
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Q7. How you deal to the customer if he complain that delivery boy threaten him ?
Ans. 
I would apologize to the customer and assure them that immediate action will be taken to address the issue.
• Listen attentively to the customer's complaint

• Apologize sincerely for the inconvenience caused

• Assure the customer that their complaint will be taken seriously

• Ask for specific details about the incident

• Document the complaint and escalate it to the appropriate department

• Follow up with the customer to provide updates
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Q8. Firstly.l hear the complain and insure that complain is real because some time people lodge fake complain to get free food if complain is real than as a Zomato representative l apologies to the customer on...read more
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Q1. Tell me something about yourself? Tell me something about where you are from? What is a BPO?
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Q2. What are the qualities of a good customer service executive? Is this your first job in BPO sector? And why are you interested in BPO sector?
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Write on a random topic for 15 min

Q1. Tell me something about yourself
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Q2. What do you know about customer service?
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and providing solutions.

• Customer service can be provided through various channels such as phone, email, chat, and in-person interactions.

• Building strong relationsh...read more
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service executive with a passion for providing exceptional service.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Proficient in using customer service software and tools

• Received multiple positive customer feedback and recognition
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Q2. What is your hobbies What ia your strength
Ans. 
My hobbies include reading, playing the guitar, and hiking. My strength is my ability to empathize with customers and provide excellent service.
• Reading

• Playing the guitar

• Hiking

• Empathy

• Excellent customer service
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Q1. What is bpo what is inbond and outbound calling
Ans. 
BPO stands for Business Process Outsourcing. Inbound calling refers to receiving calls from customers, while outbound calling refers to making calls to customers.
• BPO is the practice of contracting specific business processes to a third-party service provider.

• Inbound calling involves handling incoming calls from customers seeking assistance or information.

• Outbound calling involves making proactive calls to customers for...read more
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Q2. Why shoud we hire you
Ans. 
I have excellent communication skills, a strong customer focus, and a proven track record in resolving customer issues.
• I have exceptional communication skills, both verbal and written, which are essential for effective customer service.

• I am highly customer-focused and always strive to provide the best possible service to ensure customer satisfaction.

• I have a proven track record in resolving customer issues and complain...read more
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Q3. Why do you want work in bpo
Ans. 
I want to work in BPO because I enjoy helping customers and providing excellent service.
• I have a passion for customer service and enjoy interacting with people.

• I have strong communication skills and can effectively handle customer inquiries and complaints.

• I am a problem solver and enjoy finding solutions to customer issues.

• I am motivated by the opportunity to make a positive impact on customer satisfaction.

• I have previ...read more
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Q4. Are you comfortable with night shift
Ans. 
Yes, I am comfortable with night shifts.
• I have previous experience working night shifts and have adapted well to the schedule.

• I understand the importance of providing round-the-clock customer service and am willing to work during non-traditional hours.

• I am a night owl by nature and find that I am more productive and focused during nighttime hours.

• I am aware of the potential challenges of night shifts, such as adjusting...read more
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Q1. I just want to work here for this company
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Q2. My way of working for this company
Ans. 
My way of working for this company is to prioritize customer satisfaction and provide efficient and effective solutions.
• I prioritize customer satisfaction by actively listening to their concerns and addressing them promptly.

• I strive to provide efficient and effective solutions by utilizing my knowledge of the company's products and services.

• I maintain a positive and professional attitude when interacting with customers...read more
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