Dahua Technology India Pvt.Ltd. Customer Care Executive Interview Questions and Answers

Q1. Tell me about social media
Ans. 
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can share photos, videos, status updates, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marketing,...read more
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Q2. Tell me about the movie that you recently watched
Ans. 
I recently watched the movie 'The Shawshank Redemption'
• The movie is based on a Stephen King novella

• It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary

• Themes of hope, friendship, and redemption are central to the plot
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Are u comfortable with this job role
Ans. 
Yes, I am comfortable with this job role as I have previous experience in customer care and enjoy helping customers.
• I have previous experience in customer care roles

• I enjoy helping customers and resolving their issues

• I am comfortable with handling customer inquiries and complaints
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How u get to work to this company & our work performance to get hire posting & good computer skills good communication skills good English knowledge or tamil knowledge

About working discussion how to work to more improvement

Q1. Communication skills
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Q1. Grammatical part
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Q1. Company promises
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Q1. Great interview, got to learn a lot about my own mistakes and shortcomings. Interview was intense and brutal to be honest but I am glad to give it.
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Q2. Tell me about your self?
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Q1. How can you add value to TCS
Ans. 
I can add value to TCS by providing excellent customer service, resolving issues efficiently, and contributing to customer satisfaction.
• I have strong communication skills to effectively interact with customers and address their concerns

• I am skilled in problem-solving to quickly resolve issues and provide solutions

• I am committed to delivering high-quality service to enhance customer satisfaction and loyalty
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Q2. What are you strength and how can you useit for this role
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Q3. How will you deal with am angry customer
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