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Cypax Solutions LLP Customer Support Associate Interview Questions and Answers for Experienced

Updated 18 Sep 2022

Cypax Solutions LLP Customer Support Associate Interview Experiences for Experienced

1 interview found

I applied via Referral and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What do you know abt Cypax solutions
  • Ans. 

    Cypax Solutions is a customer support software company.

    • Cypax Solutions specializes in providing customer support software solutions.

    • They offer a range of products and services to help businesses improve their customer support operations.

    • Their software includes features such as ticket management, live chat support, and knowledge base management.

    • Cypax Solutions has a reputation for delivering reliable and efficient custo...

  • Answered by AI
  • Q2. Tell us something why i have to hire you?
  • Ans. Always remember this question makes an important role in any field. Its shows our capability to get the job. My answer always very simple. I have perfect communication with team lead skills. Positive attitude and my confidence levels are always up to the goal mark. If you are seeking exact person to your reputed company, then im the best of that.
  • Answered by Praveen kumar
  • Q3. If i selected how long you will work with us?
  • Ans. This is the second technical question fir everyone. Normally everyone use numerical like 3 years or 5 years. But here i cant give false commitment to the recruiter. My answer is very simple that i can say if this the best company, analysing my skills and working for me, then y i want to leave the job in future.
  • Answered by Praveen kumar
Round 3 - HR 

(1 Question)

  • Q1. Documents verification & CTC Negotiating
  • Ans. Submit the geniune documents and negotiate ur scale as per ur experience depends upon the company criteria
  • Answered by Praveen kumar

Interview Preparation Tips

Interview preparation tips for other job seekers - Must have good communication skills. Be positive and brave mind. Self confidence makes important role. Few rounds hr management may twist you with reasoning questions so be aware of it.

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Nov 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Leadership principles, Previous experience, Managerial and logical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Not really tough, easy to crack if prepared

Interview Questionnaire 

6 Questions

  • Q1. First HR round is all about your background and basic information about you and what you know about Amazon.
  • Q2. Tell me something about yourself?
  • Ans. 

    I am a dedicated and empathetic individual with a passion for helping others.

    • I have a background in customer service, where I have honed my communication and problem-solving skills.

    • I am a good listener and strive to understand the needs of customers in order to provide effective solutions.

    • I am a team player and enjoy collaborating with colleagues to ensure the best possible outcomes for customers.

  • Answered by AI
  • Q3. Why do you want to join us?
  • Ans. 

    I am passionate about providing excellent customer service and believe in the values of your company.

    • I have a strong background in customer service and enjoy helping others

    • I admire the company's commitment to customer satisfaction and want to be a part of that

    • I believe in the company's mission and values and want to contribute to its success

  • Answered by AI
  • Q4. What do you know about Amazon?
  • Ans. 

    Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

    • Founded by Jeff Bezos in 1994 as an online bookstore

    • Expanded to sell a wide variety of products and services

    • Offers Amazon Prime subscription service for fast shipping and streaming content

    • Owns subsidiaries like Whole Foods Market and Twitch

    • Developed popular devices like Kindle e-reade

  • Answered by AI
  • Q5. Your education
  • Ans. 

    Bachelor's degree in Business Administration

    • Graduated from XYZ University in 2018

    • Took courses in marketing, finance, and management

    • Completed a senior project on consumer behavior analysis

  • Answered by AI
  • Q6. This is the final round. You'll be asked about your background, education qualification, Why do you want to join company and what you know about it. How will you react in the circumstances. Like when you ...

Interview Preparation Tips

Round: Test
Experience: The test is conducted to check your English language skills.

The questions are like
fill in the blanks
complete the sentences
find the correct word
within the given time.

Sometimes you get a passage and then questions about that.

In the end you have to write an e-mail. (Subject of the email is provided)


General Tips: It doesn't really matter if you know the subject thoroughly because nobody knows everything.
You've to show that you're willing to work with them.
Your body gestures and the way you behave.
Remember that you're observed (under CCTV) even when you're waiting outside.
So be professional and act accordingly.

I applied via Naukri.com

Interview Questionnaire 

2 Questions

  • Q1. Why Amazon?
  • Q2. What do you expect from Amazon?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be open to anything, and keep your expectations low as your expectations might kill you. Just relax and take everything in a healthy way

Associate Interview Questions & Answers

Amazon user image Arshiya Saba

posted on 10 Sep 2020

I applied via Company Website and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Basic Q & A

Interview Preparation Tips

Interview preparation tips for other job seekers - First-round I had English grammatical questions following that it took me to speech recognition, listen and type or type & email drafting. all you need is a calm mind and peaceful place and your set to go.

I applied via Referral and was interviewed before May 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. How much time u work continues
  • Q2. How much salary do u expect

Interview Preparation Tips

Interview preparation tips for other job seekers - Really hard work as associate good for Hrs

I applied via Company Website and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. About your self
  • Q2. About your previous company and job profile
  • Q3. How do you relate your previous job profile with the profile you are applying
  • Q4. Any thing extra ordinary you have done in your previous company (s) that has changed your business
  • Ans. 

    Implemented a new customer feedback system that increased customer satisfaction by 20%

    • Implemented a new customer feedback system to gather insights and improve customer experience

    • Analyzed feedback data to identify common issues and areas for improvement

    • Implemented changes based on feedback to address customer concerns and enhance overall satisfaction

    • Trained team members on how to effectively use the new system and inte...

  • Answered by AI
  • Q5. Hobbies and all

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Have proper knowledge about your work experience
Make your CV precis and do adhere to it
Be honest

I applied via Shine and was interviewed in Jul 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Basic Accent, Grammar oriented our process.
  • Q2. Email writing
  • Q3. Fluency and flexible

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare before the interview gives you a positive result.

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

HR told about the company on the first day, how it works, told the rules, showed the management and a lot

Interview Preparation Tips

Topics to prepare for Amazon Associate interview:
  • Safery
  • Environment
  • Cleaning
Interview preparation tips for other job seekers - There is nothing to worry, if you have the desire to work and have passion, then you can work anywhere.

Interview Preparation Tips

Round: Test
Experience: It included quantitative ability questions and a few subjective coding type questions. Nothing known about cutoff as almost major chunk of people appearing for the test were called for the interview.The criteria for test is mainly on CGs and at timesdepartments too.There are rare companies like BCG, DB who actually refer your resumes for interviews without tests.
Duration: 1 hour minute

Round: Technical Interview
Experience: 2 rounds of interview were there – first the technical interview which included questions on your resume. Detailed questionson every point you have mentioned, cross checking whether you really know aboutit at times asking you for examples. No speed math was included. The interview was purely on all the stuff mentioned in the resume.
Tips: Study the resume thorough with every point mentioned. Questionswere asked about things externally related (not in the resume) to stuffmentioned as part of skills. So while exaggerating any point be aware of everyfact about it.

Round: HR Interview
Experience: The HR interview included personal level questions like tell me about yourself, where you hail from, positives, negatives, why cognizant, why non-core, how do you see yourself after 2-3 years etc.The second stage may depend upon GDs or interviews. In this case it was purely one –on-one interview in both rounds.

Round: Case Study Interview
Experience: Mentioned about R a tool used in analytics and was talked about linear and logistic regression. Questions about Big Data Analysis and hadoop etc were asked.

General Tips: Its better to start from August solving CAT papers which helps a lot. Purefin certifications do help for companies like DB, Futures First, Nomura and all. Read only quantitative and a few previous years’ case studies (googled as per the company). Read one to two cases everyday and discussions related to them on the internet and write relevant points in some notebook at times searching for terms or phrases. Read the newspaper daily be it times or even the economic times – know whats happening in the world. They may ask you questions like – whats happening in the world. Be sure to answer them with what they would like to hear rather than what you would like to talk on.The situation is better for non core companies because majority of them don’t see the word department while recruiting from iit. Both for non-core or core: give your best for every round andeven if you don’t get selected for first round you can try to push your resumein on spot interview calls for companies you really want to be part of.Although it isn’t fair play but that’s what happens from Placemnt season day 2.And if the rest do it there's no point regretting than to be a part of it.
College Name: IIT MADRAS

Cypax Solutions LLP Interview FAQs

How many rounds are there in Cypax Solutions LLP Customer Support Associate interview for experienced candidates?
Cypax Solutions LLP interview process for experienced candidates usually has 3 rounds. The most common rounds in the Cypax Solutions LLP interview process for experienced candidates are Resume Shortlist, One-on-one Round and HR.
What are the top questions asked in Cypax Solutions LLP Customer Support Associate interview for experienced candidates?

Some of the top questions asked at the Cypax Solutions LLP Customer Support Associate interview for experienced candidates -

  1. What do you know abt Cypax soluti...read more
  2. Documents verification & CTC Negotiat...read more

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