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Cypax Solutions LLP

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Cypax Solutions LLP Customer Support Associate Interview Questions and Answers

Updated 18 Sep 2022

Cypax Solutions LLP Customer Support Associate Interview Experiences

1 interview found

Customer Support Associate Interview Questions & Answers

user image Praveen kumar

posted on 18 Sep 2022

I applied via Referral and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What do you know abt Cypax solutions
  • Ans. 

    Cypax Solutions is a customer support software company.

    • Cypax Solutions specializes in providing customer support software solutions.

    • They offer a range of products and services to help businesses improve their customer support operations.

    • Their software includes features such as ticket management, live chat support, and knowledge base management.

    • Cypax Solutions has a reputation for delivering reliable and efficient custo...

    • Answered by AI
    View 1 more answer
  • Q2. Tell us something why i have to hire you?
  • Ans. Always remember this question makes an important role in any field. Its shows our capability to get the job. My answer always very simple. I have perfect communication with team lead skills. Positive attitude and my confidence levels are always up to the goal mark. If you are seeking exact person to your reputed company, then im the best of that.
    • Answered by Praveen kumar
    Add your answer
  • Q3. If i selected how long you will work with us?
  • Ans. This is the second technical question fir everyone. Normally everyone use numerical like 3 years or 5 years. But here i cant give false commitment to the recruiter. My answer is very simple that i can say if this the best company, analysing my skills and working for me, then y i want to leave the job in future.
    • Answered by Praveen kumar
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Documents verification & CTC Negotiating
  • Ans. Submit the geniune documents and negotiate ur scale as per ur experience depends upon the company criteria
    • Answered by Praveen kumar
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Must have good communication skills. Be positive and brave mind. Self confidence makes important role. Few rounds hr management may twist you with reasoning questions so be aware of it.

Top trending discussions

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Interview Tips & Stories
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heartwarmingracoon
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Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
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Interview questions from similar companies

Customer Support Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 21 Jan 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - Aptitude Test 

English,typing, reasoning

Round 2 - Case Study 

Regarding customer support process based questions

Round 3 - HR 

(2 Questions)

  • Q1. Tell me something about your self?
    • Add your answer
  • Q2. Where do you see your self in next 5 years?
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Why should we hire you ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Never join tech Mahindra for any job role , management are super toxic ,they hire you on basis of contract and keep increasing it. Never ask you to resign but the TLs,Managers behaviour are very rude and toxic ,upon asking for accepting resignation cause of health issues even after giving medical certificate.They forced you to work and said that either you get termination letter or stay and work as you are working.
Overall work experience is very worst.
Agar apni mental health pyari hai toh bhai don't Join tech Mahindra ,TCS, Infosys, Accenture jaise MNCs.

Customer Support Associate Interview Questions & Answers

Amazon user image Dhananjay Hande

posted on 29 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via AmbitionBox and was interviewed in Nov 2024. There were 8 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. COMPANY SHOULD KNOW ABOUT THEIR BASIC EDUCATUON,THEIR SPEAKING SKILLS,THEIR COORDINATION WITH OTHERS, ETC.
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. WHICH WORK SHOULD BE DONE BY THAT PERSON.
    • Add your answer
Round 3 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 4 - One-on-one 
Round 5 - Aptitude Test 

BASIC KNOWLEDGE ABOUT ONLINE PLATFORM.DECISION MAKING ABILITY SHOULD BE THERE.

Round 6 - One-on-one 

(1 Question)

  • Q1. What are the interests of employees in the workplace?
  • Ans. 

    Employees in the workplace have a variety of interests that can include professional development, work-life balance, social connections, and personal growth.

    • Professional development opportunities such as training programs, workshops, and mentorship

    • Work-life balance initiatives like flexible schedules, remote work options, and wellness programs

    • Social connections through team-building activities, networking events, and c...

    • Answered by AI
    View 1 more answer
Round 7 - Group Discussion 

How freely he communicates with others.

Round 8 - Assignment 

The company should be aware of the type of work he should prefer.

Customer Support Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 6 Mar 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me something about your self
  • Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
    • Answered Anonymously
    View 5 more answers
  • Q2. What is customer support
  • Ans. 

    Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.

    • Customer support involves addressing customer inquiries, issues, and complaints.

    • It includes providing information about products or services, troubleshooting technical problems, and offering solutions.

    • Customer support can be provided through various channels such as phone, email, chat, or i...

    • Answered by AI
    View 1 more answer
  • Q3. What do you want to choose, customer support or sales
  • Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
    • Answered Anonymously
    Add your answer
  • Q4. How you enjoyed your last Sunday
    • Add your answer
  • Q5. One question will be related tou your hobby
    • Add your answer
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations
    • View 1 more answer
  • Q2. Are you ready with night shifts
    • View 1 more answer
  • Q3. What you did yesterday
  • Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
    • Answered Anonymously
    Add your answer

Customer Support Associate Interview Questions & Answers

Accenture user image Anonymous

posted on 18 Dec 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

They just asked me a few questions and I had to answer them within a time period.

Round 2 - One-on-one 

(4 Questions)

  • Q1. Wanted to know about the employee (me).
    • Add your answer
  • Q2. What I studied.
    • Add your answer
  • Q3. Where all I worked before.
  • Ans. 

    I have worked in various customer service roles in retail and hospitality industries.

    • Worked as a customer service representative at a retail store

    • Served as a front desk associate at a hotel

    • Handled customer inquiries and complaints in a professional manner

    • Provided support and assistance to customers in person, over the phone, and via email

    • Answered by AI
    Add your answer
  • Q4. What are my hobbies and interests.
  • Ans. 

    My hobbies and interests include reading, hiking, and cooking.

    • Reading

    • Hiking

    • Cooking

    • Answered by AI
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Perks and benefits along with Salary (amount in INR) to work for the company.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Accenture Customer Support Associate interview:
  • Human psychology
  • Negotiation Skills
  • Salary Negotiation
  • Soft Skills Training
  • Hard skills
Interview preparation tips for other job seekers - Don’t just join a company by its name and fame from the past. Do your research and then give interviews. Also if selected then know your wants and demands and do not hesitate to ask questions frequently. Be careful in the smart negotiations round with the hr as they always start an offer form the minimum amount possible. You can always negotiate your way up and be clear with your finances.

Customer Support Associate Interview Questions & Answers

Cognizant user image Anonymous

posted on 11 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Which colour do you like and why?
    • Add your answer
  • Q2. Why did you left previous job?
    • Add your answer

Customer Support Associate Interview Questions & Answers

Wipro user image Pritam Chakraborty

posted on 4 Feb 2025

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go for salary here, go for experience.

Customer Support Associate Interview Questions & Answers

Genpact user image Anunaya Parankusham

posted on 25 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Women empowerment, Covid19 impact

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced customer support associate with a passion for helping customers resolve their issues.

    • Experienced in handling customer inquiries and providing solutions

    • Skilled in using CRM systems to track customer interactions

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Answered by AI
    Add your answer
  • Q2. What do you know about the company
  • Ans. 

    Company is a leading provider of customer support solutions.

    • Company offers 24/7 customer support services

    • Company has a strong focus on customer satisfaction

    • Company uses advanced technology to streamline customer support processes

    • Answered by AI
    Add your answer

Customer Support Associate Interview Questions & Answers

BYJU'S user image Anonymous

posted on 11 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

English history general knowledge

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Customer support associate
    • Add your answer

Customer Support Associate Interview Questions & Answers

TCS user image Anonymous

posted on 22 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. General question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
More about working at Cypax Solutions LLP
  • HQ - hyderābād, telangana, india

Cypax Solutions LLP Interview FAQs

How many rounds are there in Cypax Solutions LLP Customer Support Associate interview?
Cypax Solutions LLP interview process usually has 3 rounds. The most common rounds in the Cypax Solutions LLP interview process are Resume Shortlist, One-on-one Round and HR.
What are the top questions asked in Cypax Solutions LLP Customer Support Associate interview?

Some of the top questions asked at the Cypax Solutions LLP Customer Support Associate interview -

  1. What do you know abt Cypax soluti...read more
  2. Documents verification & CTC Negotiat...read more

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