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Cypax Solutions LLP

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Cypax Solutions LLP Customer Support Associate Interview Questions and Answers

Updated 18 Sep 2022

Cypax Solutions LLP Customer Support Associate Interview Experiences

1 interview found

Customer Support Associate Interview Questions & Answers

user image

posted on 18 Sep 2022

I applied via Referral and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What do you know abt Cypax solutions
  • Ans. 

    Cypax Solutions is a customer support software company.

    • Cypax Solutions specializes in providing customer support software solutions.

    • They offer a range of products and services to help businesses improve their customer support operations.

    • Their software includes features such as ticket management, live chat support, and knowledge base management.

    • Cypax Solutions has a reputation for delivering reliable and efficient custo...

    • Answered by AI
    View 1 more answer
  • Q2. Tell us something why i have to hire you?
  • Ans. Always remember this question makes an important role in any field. Its shows our capability to get the job. My answer always very simple. I have perfect communication with team lead skills. Positive attitude and my confidence levels are always up to the goal mark. If you are seeking exact person to your reputed company, then im the best of that.
    • Answered by Praveen kumar
    Add your answer
  • Q3. If i selected how long you will work with us?
  • Ans. This is the second technical question fir everyone. Normally everyone use numerical like 3 years or 5 years. But here i cant give false commitment to the recruiter. My answer is very simple that i can say if this the best company, analysing my skills and working for me, then y i want to leave the job in future.
    • Answered by Praveen kumar
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Documents verification & CTC Negotiating
  • Ans. Submit the geniune documents and negotiate ur scale as per ur experience depends upon the company criteria
    • Answered by Praveen kumar
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Must have good communication skills. Be positive and brave mind. Self confidence makes important role. Few rounds hr management may twist you with reasoning questions so be aware of it.

Top trending discussions

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Interview Tips & Stories
2w
mrstorm
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works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Senior Associate Interview Questions & Answers

Capgemini user image Anonymous

posted on 14 Feb 2020

I applied via Naukri.com and was interviewed in Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Normal Accounts related question like describe Depreciation, ammortization, and what do you mean by Reporting (RTR Activity).
    • Add your answer
  • Q2. Some interviewer may ask what do you mean by EBITDA as in my case be prepared for this type of bouncers as well .
    • Add your answer
  • Q3. Then they will ask you your previous work related question. In my case they ask if there is GL to SL mismatch what will you do to solve it.
    • Add your answer
  • Q4. Then why do we do depreciation of companies what is the need for it
  • Ans. 

    Depreciation is necessary to allocate the cost of an asset over its useful life.

    • Depreciation helps in matching the cost of an asset with the revenue it generates.

    • It allows for the recognition of the wear and tear, obsolescence, and loss of value of assets over time.

    • Depreciation expense reduces taxable income, resulting in tax savings for companies.

    • It helps in determining the true profitability and financial position of...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident remember it's not that the interviewer knows everything but be convincing don't say blah blah if you don't know anything .
Read the basics and if you are experienced be sure to explain every detail of how you used to do work.
Best of luck.

Customer Support Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 23 Nov 2021

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Last experience, self introduction etc..
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not to be nervous, listen to the interviewer's questions carefully.

Senior Associate Interview Questions & Answers

Tech Mahindra user image

posted on 16 Mar 2022

I applied via Referral and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. About pointers and their types
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy one so we can take with only basic knowledge

Customer Support Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 22 Mar 2022

I applied via Naukri.com and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Why are you looking for a change?
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. What is your family background?
    • Add your answer
  • Q4. Share details of your previous job.
    • Add your answer
  • Q5. Why should we hire you?
    • Add your answer
  • Q6. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident yourself..speak fluently..

Associate Interview Questions & Answers

HCLTech user image Anonymous

posted on 21 Dec 2020

I applied via Recruitment Consultant and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic communication skills were tested. Sone techical questn too. Versant test is mandatory
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please never go for these third party vendors. They misguide you regarding profile . I went for this third party vendor named savantis solution and it really misguided me

Senior Associate Interview Questions & Answers

Genpact user image Anonymous

posted on 1 Sep 2022

I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Coding Test 

They give some MCQ question from c#, .net,SQL, angular. Fizz Buzz type coding.

Round 2 - Technical 

(1 Question)

  • Q1. Basic oops concepts, splitter, 3 highest salary in SQL, procedure and functions difference. Basic questions of c#.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is not hard. They ask about your project and your role.

Senior Associate Interview Questions & Answers

Capgemini user image Anonymous

posted on 29 May 2021

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself
    • Add your answer

Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 10 May 2021

Interview Questionnaire 

2 Questions

  • Q1. No question asked
    • Add your answer
  • Q2. They call and said we will give 10k only
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - In pandamic i gave my interview so this would be reason that they didnt ask much question
Because of lockdown

Senior Associate Interview Questions & Answers

Tech Mahindra user image

posted on 3 Dec 2021

I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How do you handle an angry customer on call?
  • Ans. 

    I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.

    • Remain calm and professional throughout the call.

    • Listen actively to the customer's concerns and let them vent.

    • Empathize with the customer and acknowledge their frustration.

    • Apologize for the inconvenience caused and take responsibility.

    • Offer solutions to resolve the issue and ask for their input.

    • Follow up with the customer to ensure the...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Being patient and listening to customers first is the key to handle an angry customer on call.
More about working at Cypax Solutions LLP
  • HQ - hyderābād, telangana, india

Cypax Solutions LLP Interview FAQs

How many rounds are there in Cypax Solutions LLP Customer Support Associate interview?
Cypax Solutions LLP interview process usually has 3 rounds. The most common rounds in the Cypax Solutions LLP interview process are Resume Shortlist, One-on-one Round and HR.
What are the top questions asked in Cypax Solutions LLP Customer Support Associate interview?

Some of the top questions asked at the Cypax Solutions LLP Customer Support Associate interview -

  1. What do you know abt Cypax soluti...read more
  2. Documents verification & CTC Negotiat...read more

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