Cubic Transportation Systems Service Delivery Manager Interview Questions and Answers

I have extensive experience in managing service delivery, ensuring customer satisfaction and driving process improvements.

• Proven track record of meeting SLAs and KPIs

• Strong communication and interpersonal skills

• Ability to lead and motivate teams

• Experience in implementing ITIL best practices

• Proficient in project management and process improvement methodologies

• Customer-centric approach to service delivery

• Continuous focus...read more

Managing employees during difficult situations requires empathy, communication, and flexibility.

• Acknowledge the difficulty of the situation and offer support

• Communicate regularly and transparently

• Be flexible with work arrangements and deadlines

• Encourage self-care and provide resources for mental health support

• Lead by example and maintain a positive attitude