Credit Care Tele Caller Interview Questions and Answers

I hold a degree in Communications and have experience in customer service and sales, enhancing my telecalling skills.

• Bachelor's degree in Communications, which helps in effective verbal communication.

• Experience in customer service roles, where I developed strong listening skills.

• Completed a sales training program, equipping me with persuasive techniques.

• Proficient in using CRM software to manage customer interactions e...read more

To convince, focus on benefits, address concerns, and build rapport.

• Highlight the benefits of the product/service

• Address any concerns or objections the customer may have

• Build rapport and establish trust with the customer

• Use persuasive language and tone

• Provide social proof or testimonials

• Offer a limited-time promotion or discount

• Listen actively to the customer's needs and tailor your pitch accordingly

The purpose of a telecaller is to make outbound calls to potential customers and persuade them to buy products or services.

• To make outbound calls to potential customers

• To persuade customers to buy products or services

• To provide information about products or services

• To handle customer queries and complaints

• To maintain customer database and follow up with them

• To achieve sales targets and increase revenue

• To conduct market...read more

I expect a salary that reflects my skills and experience, while also aligning with industry standards for this role.

• Research industry standards: For example, similar roles in my area typically offer between $X and $Y.

• Consider my experience: With X years in telecalling, I bring valuable skills that can enhance your team.

• Be open to negotiation: I'm flexible and willing to discuss a salary that works for both of us.